This study aims to examine: 1) the direct effect of academic service quality on student satisfaction, 2) the direct influence of infrastructure on student satisfaction, and 3) the direct influence of academic service quality on infrastructure. This study uses quantitative research methods. The target population was 318 students and the sample of research was 178 respondents. Data collection techniques are interviews and questionnaires. The research data analysis technique used path analysis. Research results prove that: first, the quality of academic services has a direct positive effect on student satisfaction. The value of the coefficient of determination is 0.527, which means that 52.7% of student satisfaction can be explained by the quality of academic services. Second, infrastructure has a direct positive effect on student satisfaction. The coefficient of determination is 0.345, which means that 34.5% of student satisfaction can be explained by infrastructure. Third, the qualit...

In the context of university quality insurance, student satisfaction became one of the main indicators of service success given by the institution. Measurement of student satisfaction became an invaluable input for the institution to determine the direction of urgent improvement. This study aimed to describe student satisfaction with academic services and analyzed the quality of academic services to produce measurable improvement suggestions. This research involved students in the Department of Mathematics and Natural Sciences Education, Faculty of Education and Teacher Training, Mulawarman University, as the respondents, which are 165 students, representing 6 study programs selected by Stratified Random Sampling technique with the stratum length of study, which fill the online questionnaire. The instrument used is an adaptation of the Student Satisfaction Survey (SSI). The analysis results showed that the academic services in Faculty of Teacher Training and Education Mulawarman Uni...

The purpose of this evaluation research is to study and obtain empirical data about the level of satisfaction of students for academic services that have implications for efforts to improve academic services, which can improve the reputation of the university. The research method used survey methods with an affordable population of about 4000 students of As-Syafi'iyah Islamic University, Jakarta, Indonesia. The sampling was done randomly with 733 respondents. The results of the study showed: a) the average assessment of student satisfaction with the University's academic services in the category of 'satisfied' with an average assessment score = 3.8697 and this score still needs to be increased to 5.0 to improve the academic services of the University which have implications for improving the reputation of the university; b) The quality of academic services has a strategic role in meeting student satisfaction which has an impact on the emergence of high loyalty to the University, and it is expected that these students can be a 'mouth promotion' for the University; c) academic services that need to be improved include the ability and care of education personnel in providing quality & fast service; the ability and concern of the manager/leader and education staff of the Study Program/Faculty in providing quality academic services, and adequacy, accessibility & quality of supporting facilities of academic activities of students; d) The characters empathy, sympathy, and sharing must be strived to grow and develop into an inherent and settled character among education personnel or lecturers.

This study aims to assess whether the service quality of academic and educational facilities affects either jointly or partially on student satisfaction. The population in this study were students numbered 130, the number of samples taken as many as 88 students. Data collection instrument used was a questionnaire using Likert scale which is based on the construction summarized from various theories that translate them into operational variable, while the testing of research instruments is done through validity and reliability test. Hypothesis testing is done using a multiple linear regression analysis. The results showed that (1) Taken together there is the influence of academic services and facilities quality education to student satisfaction,

This study aims to describe and analyze academic activities on student satisfaction Faculty of Economics and Business, University of Muhammadiyah Surabaya (FEB UMSurabaya). The method used in this study is a survey with a quantitative approach. Data analysis technique that is used is questionnaire. The subjects used as sample is students of Management and Accounting Study Program FEB UMSurabaya which was elucidated by 190 students. The results showed that 1) academic service simultaneously to student satisfaction in FEB UMSurabaya, 2) academic service which is real evidence to student satisfaction in FEB UMSurabaya.

This study aims to analyze the effect of the quality of service, educational fees, facilities and infrastructures towards the students’ academic satisfaction and to analyze its influence which can be moderated by the image towards the students’ academic satisfaction at the Economics and Business Faculty of STIKUBANK university. The method of the research is a quantitative approach. The population of the study are 2467 students of the Faculty of Economics and Business, University of STIKUBANK Semarang, with a total sample are 96 respondents. The data collection used is a questionnaire. The methods of data analysis are descriptive analysis and hypothesis testing with moderation regression analysis (absolute value test). The results shows that there is influence on the quality of service, educational fees, facilities and infrastructures towards the students’ academic satisfaction, while the effect is positive and significant. Image variable does not moderate the effect of quality of se...

Competitive competition among colleges requires that they do excellent service for all components to involve in business processes. In order to meet these needs, then the academic information system is one of the media that need to be considered by colleges in providing the best service to students.An academic information system at each college has different services, according to the needs and facilities provided by the campus. Services provided in order to improve the service quality of a system can be one indicator in measuring user satisfaction. The problems that arise are which services should be improved and that must be maintained to achieve user satisfaction academic information system. So the steps taken in this study is to identify the attributes for each dimension of quality service. The result is 16 attributes for 5 dimensions of quality service. It then identifies how the student’s preferences as users of the system to the academic information system and satisfaction gr...

Student satisfaction as users of academic and administrative services has been evaluated to find out the extent of service delivery that has been carried out by the academic and administrative work units of the Faculty of Mathematics and Natural Sciences, Universitas Negeri Manado. The level of student satisfaction with academic and administrative services has been measured using a linkert scale, and analyzed using the distribution of scores, then presented and served in tables or diagrams. Measuring the level of satisfaction of students to academic and administrative services covering six aspects, including tangibles, responsiveness, reliability, empathy, assurance and information systems. The six aspects are outlined in a question sheet with each aspect consisting of several question / statement items with the same score scale. Question points for all aspects of the assessment consisted of 42 items. The number of respondents amounted to 265 respondents. The measurement data is com...