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Customer service, design and logistical components are a little bit misjudged and underutilized in current practice elements of Spanish service establishments. Although most of them take into account the connection between logistics and customer service, it is reflected only as support for the service and not as an important way to elevate levels of competence and competitiveness. The objective of this research work is to provide a technique for the design of logistics customer service in business services; this procedure has been applied in different companies and this has allowed us to verify its validity.
2017 •
This paper is focused on perceiving the logistic services as the competition advantage in frame of the ecommerce. Customers consider their purchases in its complexity and all the logistic services should be designed to meet with customers’ preferences as much as possible. Our aim was to identify and evaluate of customers perceiving in frame of sales proposals offered by e-shops. Collected data of research were processed with the usage of cluster analysis. The aim of this paper is to present the results and conclusions from this research with focus on the elements of logistics services within e-commerce. These outputs can be used for knowledge base of information systems through which enterprises evaluate their decisions and selection of variants. For the enterprise, it is important to appropriate decisions about resource allocation and design of the structure of logistics services were set based on real customer preferences.
Revista Gestão Industrial
Analysis of the relation of logistics service level and the shopping experience in brazilian e-commerce: a rating scale2018 •
Proceedings of the International Conference on Business Excellence
The impact of the logistics management in customer satisfaction2017 •
Logistics management is one of nowadays tools to face economic challenges; it’s a mix of business and core activities of the organization. The supply and distribution activities integrated together form what’s known as logistics activities. The logistics activities within a business organization attempt to satisfy customers through achieving the time and location related market challenges and also through the cost of the service provided as well as the quality, taking into consideration customers needs and purchase power. Customer satisfaction is important because it provides marketers and business owners with a metric that they can use to manage and improve their businesses. Customer satisfaction is also a way to determinate the continuity of the business or of a product life by measuring the loyalty of the customers. If the customers are happy and satisfied, it will ensure the continuity of sales which means the continuity of the business. In the past customer satisfaction was mor...
IAEME PUBLICATION
A STUDY ON THE RELATIONSHIP BETWEEN THE VARIOUS COMPONENTS OF SUPPORTIVE LOGISTICS AND PRIMARY LOGISTICS AND ITS IMPACT ON CUSTOMER SERVICE2020 •
The study is an attempt to explore the various dimensions of logistics, which is broadly categorized into two-primary logistics and supportive logistics by studying manufacturing firms that exist in UAE. The supporting logistics support the logistics functions of an organization, and the direct logistics functions are the pivotal functions that influence a logistics firm's overall efficiency. The supportive logistics functions are procurement, forecasting materials requirement and demand, storage and warehousing functions, and material handling. The primary operations are transportation, inventory management and decisions, order processing, and network design. Both these functions support each other in performing the logistics activities more effective and efficient in manufacturing. Both the operations are performed in such a way as to promote lead time, improve flexibility, improve accuracy level of movement of goods, better fill rate on orders, more frequency in supply, and better complaint management. The study is conducted on 20 different manufacturing companies by collecting data from 120 respondents who work in various positions directly and indirectly related to the companies' logistics activities. The data is collected by designing a questionnaire that consists of 94 questions related to multiple areas under study. The data is analyzed by using descriptive as well as inferential statistical tools and thereby derive scientific conclusion that the supportive and primary functions should be performed effectively to enhance customer satisfaction by the manufacturing companies A Study on the Relationship between the Various Components of Supportive Logistics and Primary Logistics and its Impact on Customer Service
International Journal of Production Economics
Logistics customer service levels in Poland:Changes between 1993 and 20012005 •
Współczesna Gospodarka
An analysis of logistic processes related to customer service in Würth Ppolska Sp. z o.o. – a case study2018 •
Changes in the market place new requirements for creating and delivering satisfaction to customers. Customers’ expectations about the quality of the delivered products are also changing. That is why the purpose of this article is to analyze logistic processes for customer service at Würth Polska. This will be preceded by a review of modern definitions of logistics and logistic processes. The paper also describes the results of the present author’s research focusing on the operation of the enterprise in questions and the opinions of customers relating to service quality. The internal materials of the investigated enterprise and the results of the research have shown the need to introduce improvements in the process of delivery of the ordered goods. This is necessary even despite the company’s extensive experience and brand recognition on the market. Therefore, it is also an interesting research question whether similar problems also occur in other companies of this type operating on ...
Revista de Gestão
Logistic service quality as a mediator between logistics capabilities and customer satisfaction2018 •
Purpose A way that companies have found to respond to the challenges of customer satisfaction (CS) is the development logistics services quality. In this sense, the purpose of this paper is to estimate the quality of logistical service as a mediator factor in the relationship between logistics capabilities (LC) and CS. For this, an exploratory survey of the descriptive type was carried out with 117 companies in the Brazilian market of lubricant oil. The collected data, modeled in structural equations, have shown evidence that the quality of logistics services totally mediates the relation between the LC and the satisfaction of clients. Design/methodology/approach In order to respond to the research problem and to meet the stated objective, a study was carried out in two phases. The first used an exploratory qualitative design, and involved recorded in-depth interviews with five clients and five managers of a lubricant oil producer located in the municipality of Umuarama and nearby a...
In the competitive market of service delivery in logistics, companies seek to improve quality in services provision. This article aims to study the service quality assessment, by a case study in a logistics company, analyzing how this company measures the satisfaction of its main customers and comparing it to SERVQUAL model. For this, after a theoretical review of themes such as service features, logistics services, customer satisfaction and services quality, through exploratory techniques, mainly an author' auto ethnography and documents content analysis the case analysis was performed. It could be showed that the model of customers satisfaction questionnaire used by the company studied was a very simplified model-it did not meet the main structural dimensions of SERVQUAL model, just measures observed perceived quality, ignoring expectations and acts in a reactional way about clients concerns and complaints. The main considerations were a lack of identification at the customer's feedback process and the proposal of a new questionnaire model, contributing for the company's services quality's efficiency.
2010 •
There are no standards which one could use for establishing approximately or precisely whether the management of an organization is good or bad. There is management best practices as alternative, sooner elaborated advices then rules imposed to a manager, which can improve management processes. This article contains management best practices used in logistics for customer service planning. The results are
2020 •
Pesticidi i fitomedicina
Diaporthe/Phomopsis species on soybean in Serbia2011 •
FULGOR: Flinders University Language Group Online Review
Seeing through the bars; speaking our way out: How creative work helps us confront (in)visible violences in tertiary education and beyond2022 •
Arcos Design
A Representação gráfica da gestão de design aliada ao desenvolvimento artesanal de uma comunidade criativa2013 •
SSRN Electronic Journal
Human Capital Spillovers and Regional Development2015 •
Curator: The Museum Journal
Mmila (the Road) and the Great Stoep2022 •
Extensão universitária e produção do conhecimento: Experiências e aprendizados compartilhados
Entrevistas Semiestruturadas Na Captura, Construção e Compartilhamento Do Conhecimento Em Projetos De Extensão UniversitáriaInternational Journal of Precision Agricultural Aviation
Field evaluation of a Tri-Set spray nozzle for aerial application and discussion on release of biological control agents2018 •
The Journal of Physical Chemistry B
Probing the Aggregated State of 4-(9-Anthryl)-N,N-dimethylaniline by UV−Vis Absorption and Fluorescence Spectroscopy, Microscopy, and Crystallography2009 •
Vierteljahrshefte zur Wirtschaftsforschung
Wie hängen familiale Veränderungen und das mütterliche Wohlbefinden mit der frühkindlichen Entwicklung zusammen?2010 •
Physics Letters B
Dilepton mass spectra in p+p collisions at s=200 GeV and the contribution from open charm2009 •
Journal of Macroeconomics
Does the exchange rate pass-through into prices change when inflation targeting is adopted? The Peruvian case study between 1994 and 20072012 •
Operations Excellence: Journal of Applied Industrial Engineering
Rancangan pengukuran kinerja layanan publik: Studi kasus pelayanan pengujian alat ventilator BPFK Kemenkes RI2020 •
DergiPark (Istanbul University)
LC-MS/MS analyses and biological activities of Onosma sintenisii and O. mutabile2022 •
Osteoarthritis and Cartilage
Different doses of strontium ranelate and mechanical vibration modulate distinct responses in the articular cartilage of ovariectomized rats2017 •
Zoological Journal of the Linnean Society
Osteology of the Late Cretaceous Argentinean sauropod dinosaur Mendozasaurus neguyelap: implications for basal titanosaur relationships2018 •
Applied Physiology, Nutrition, and Metabolism
Annual gatherings as an integrated knowledge translation strategy to support local and traditional food systems within and across Indigenous community contexts: a qualitative study2023 •
2004 •