European Journal of Education Studies
ISSN: 2501 - 1111
ISSN-L: 2501 - 1111
Available on-line at: www.oapub.org/edu
Volume 3 │ Issue 2 │ 2017
doi: 10.5281/zenodo.260226
DEVELOPMENT OF THE SUCCESSFULLY EVALUATION MODEL OF
THE RELIANCE PERFORMANCE ONE STOP CRISIS CENTER (OSCC)
UNDER THE MINISTRY OF PUBLIC HEALTH
Maliwan Angkhaniti, Piyatida Panya, Arun Suikaduang
Research and Evaluation Program, Faculty of Education,
Rajabhat Maha Sarakham University, Maha Sarakham, Thailand, 44000
Abstract:
The value of work and the quality of the reliance centers that it rely on the quality
achieved in practice and develop to contribute to care of children, women and family
members who abused effective as well. The aims of this research study was to develop
the successfully evaluation model of the reliantly performance One Stop Crisis Center
(OSCC) under the Ministry of Public Health to administer with the research and
development process that combines quantitative and qualitative methods are classified
into four stages contained of synthesis and analysis of current problems and
assessment, the texts, articles, research papers, and databases. Experts interviewed of
nine personnel and to have a group discussion multidisciplinary team of the OSCC as
40 people was involved. The development of assessment and manual evaluation model
to the information taken from the first step of the assessment form checked the
suitability and feasibility of the model by 15 highly qualified persons with the technical
discussions by the experts multipath characteristics (Multi Attribute Consensus Reaching:
MACR). Trial assessment form with a sample size of 6 OSCC centers and the
Development of the Successfully Evaluation Model (DSEM) was evaluated by those
concerned with the evaluation form with 17 related persons who involved in the trial
design. Using the research instruments to collect data consisted of assessment
questionnaires and interviews. The statistically significant was used in this study
consists of foundational statistics, including average, standard deviation, median and
range between quartiles and test hypothesis by experiment and independent t-test, and
the Kruskal-Wallis test. The results of this findings were followed as: The DSEM model
to evaluate the results achieved in the practice of relying on an OSCC center under the
i
Correspondence: email angkhanit2559@gmail.com, toansakul35@yahoo.com.au
Copyright © The Author(s). All Rights Reserved.
© 2015 – 2017 Open Access Publishing Group
317
Maliwan Angkhanit, Piyatida Panya, Arun Suikaduang
DEVELOPMENT OF THE SUCCESSFULLY EVALUATION MODEL OF THE RELIANCE PERFORMANCE ONE
STOP CRISIS CENTER (OSCC) UNDER THE MINISTRY OF PUBLIC HEALTH
Ministry of Public Health consists of seven components: the purpose of the assessment,
content and indicators aimed at evaluating, evaluation criteria, assessor, methods and
tools, evaluating, the duration of the evaluation, and information and user feedback.
The results from the assessment of: evaluation form, the assessment is to meet the
current situation and discrimination ρ<0.05 as well as external evaluator and center.
The OSCC on self-assessment to develop a quality management system are provides a
dependable, and to evaluate the model, the quality standards of accuracy appropriate
possibilities and utility in all aspects, and a multidisciplinary team to rely on the form
evidence of high satisfaction in all on components.
Keywords: development, successfully, evaluation, model, reliance, performance, One
Stop Crisis Center (OSCC)
1. Introduction
Domestic violence against women and children is a serious societal concern.
Researchers have estimated that each year more than 10% of American women are the
victims of domestic violence, and that three million American children are exposed to
domestic violence. Most of researches have shown that these children are also at risk of
being battered by their abusive parent, and that boys who witness domestic violence
are more likely to batter their own partners in adulthood. Violence against children,
women and family violence as a health issue and a social structure of the country and
countries around the world (Panyayong and et., al. 2013: 29). World Bank used to study
and found that; rape and domestic violence was the leading cause of disability. The
disability and death among women of reproductive age worldwide evidence of the
deaths of women aged 15-44 years of rape and domestic violence in approximately of
16% (World Development Report, 1993) by acts of violence occur in all ages and occurs
in both houses, school, and community in a public area (WHO: World Health
Organization, 2013). Violence refers to any act of harassment, privacy, physical, verbal,
psychological, and sexual by coercion, threats, beatings hurt limit freedom deprivation.
Both in public and in private life, which resulted, or may result in both physical and
mental suffering to the victim (WHO Consultation on Child Abuse Prevention, 1999:
107).
Generally, because women are the weaker sex and children are often victims of
sexual abuse are always acts of violence against women and children, so there is every
society (WHO: World Health Organization, 2013: 10-20) for the United Kingdom's
report, reliance center under the Ministry of Public Health (Office of Public Health Stats
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Maliwan Angkhanit, Piyatida Panya, Arun Suikaduang
DEVELOPMENT OF THE SUCCESSFULLY EVALUATION MODEL OF THE RELIANCE PERFORMANCE ONE
STOP CRISIS CENTER (OSCC) UNDER THE MINISTRY OF PUBLIC HEALTH
Reliance 2555-2558) data from hospitals across the country have recorded programs for
children and women who have been abused 110 total 23,977 and 66 persons average
revenue per day, there are approximately of 10,712 children were abused in revenue.
The first problem is that the violence is sexual harassment, a minor assault, most of the
people who do the children know and trust are closely followed by fans as friends. The
most likely cause of the environment, such as; drinking alcohol, using drugs,
pornography impact on violence that has affected both short and long term, whether
physical, mental, emotional, and spiritual. It can be seen that the problem and the
impact of violence against children, women and their families has become a major
concern for the country, the government and society should pay attention and to correct
the serious problems in terms of more tangible, such as; a national policy, the Child
Protection Act 2003, and the Protection of Victims of Domestic Violence Act 2007, as
well as set up a mechanism to take care of women and girls who have been affected
include the establishment of the Ministry of Public Health hospitals just in time
currently, there are more than 800 such the reliantly performance One Stop Crisis
Center (OSCC) centers nationwide at this resent throughout in Thailand.
Basically, the Ministry of Public Health is directly related to the mission of
providing assistance to children and women who are abused in the field of medical
services, and health reasons, the most characteristic of violence against women and
children was abused physically and sexually. The hospital is the first refuge of those
who abused him for treatment of injuries to satisfy the policy to end violence against
women and children, the government has announced since 1999, the cabinet has
approved the establishment "Help Children and Women in Crisis Center" at hospitals
across the country in the year 2003 and agreed to use the name "One Stop Crisis Center
(OSCC)" to a service that is sensitive to privacy and maintaining a comprehensive
system of comprehensive care at a single point (Department of Health Service Support
Ministry of Health, 2008: 86-100). The services provided to women and family members
who abused physically, mentally and sexually free, 24-hour medical cover for
coordinating agencies, legal aid social welfare and other physicians, nurses,
psychologists and social workers. Working with a multidisciplinary team of
confidentiality in the property contributed to the protection and safety assist children
who have been affected by the violence by helping to quickly, accurately and efficiently
to help treat children who suffer mental crisis can return to normal life in society
(Sahamethapat, 2015).
However, operating through the center reliance can be achieved as a good, for
example; to many departments, but in view of the practice itself, there are still
problems, and difficulties in implementing the policy into action to requires. The
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Maliwan Angkhanit, Piyatida Panya, Arun Suikaduang
DEVELOPMENT OF THE SUCCESSFULLY EVALUATION MODEL OF THE RELIANCE PERFORMANCE ONE
STOP CRISIS CENTER (OSCC) UNDER THE MINISTRY OF PUBLIC HEALTH
cooperation in multidisciplinary teamwork of many OSCC who have an understanding
of each ministry together both infrastructure policy and staffing responsibilities (Office
of Public Health Service: 2014: 11) as well as to evaluate the performance goals of care
or not. In the other hand, the lack of research studies on prevention and assessment of
measures to solve the problem (Thaweesit and Prommo, 2014). The Ministry of Health
has not been the success of the operation of the OSCC center just before. The Ministry of
Health has not been the success of the operation of the OSCC center just before yet.
Therefore, assessing the value judgments, the evaluation of the performance of
the organization, thus judge the value of an operational mission. The value of the
performance, or achievements could be seen as the quality of the organization's
operations are generally based on key indicators such as fairness and equality of
effectiveness (the achievement of the goal) performance (operations is to save resources
or resource efficiency) and satisfaction those involved (target groups and beneficiaries
are satisfied) (Kanjanawasi, 2013: 1). The evaluation will meet the needs of the various
departments and management levels, audit quality performance standards, have the
OSCC inside and outside, the corporate multidisciplinary team, and the success of the
operation to service quality, and improve quality that this will strengthen the
assessment of performance are checked.
The OSCC is able to respond to the problems and needs of the client or
stakeholder groups involved with the operations of the organization, Department of
Development System in the Civil Service (Office for Official Development; 2015: 1) has
the quality criteria of public administration (Public Sector Management Quality Award:
PMQA) used to make the government more able to assess the organization self (SelfAssessment) with the surrounding, how is the environment crisis?, and what is the goal
of the OSCC need? This criterion is a tool to monitor all part of the administration.
Improve processes and results by recognizing the value delivered to clients and
stakeholders all the criteria that the PMQA is a series of seven questions in the
management and operations of the government. (Office for Official Development;
Sector, 2015: 1-16), the Ministry of Public Health, a government agency that also has
operations centers rely on public policy to guide the implementation of the
government's resolve to end the violence; women and children, the government has
announced since 1999, so the assessment center operations rely on an analysis of public
policy issues arising from policy into practice in a systematic way in order to propose
amendments, and problems effectively.
In the four last decades, the research showed that no evaluation of the
implementation of the policy and no variation in the assessment or collection of tools or
indicators for measuring the success of care in the performance of a dependable quality,
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Maliwan Angkhanit, Piyatida Panya, Arun Suikaduang
DEVELOPMENT OF THE SUCCESSFULLY EVALUATION MODEL OF THE RELIANCE PERFORMANCE ONE
STOP CRISIS CENTER (OSCC) UNDER THE MINISTRY OF PUBLIC HEALTH
they're directly, the regional and national levels for quality assurance that a reliance on
the Ministry of Public Health to provide care to children and women abused as quality
standards and truly out of the problems that the researcher is interested in the research.
to develop a model to evaluate the success of the operation of the OSCC centers rely on
Ministry of Public Health as a service unit that serves children and women abused by a
doctor, nurse, social worker and psychologist. The operation of such the OSCC centers
together as a multidisciplinary team. The staff has an important role to the expectations
of the client safe and lost or relief from symptoms of violence, and review of the
literature found that there is research-based evaluation of performance. However, there
are many ways the same, which it has not found positions to evaluate the success of the
operation of the OSCC centers rely directly. For this reason, researcher was conducted
to develop the Successfully Evaluation Model (DSEM) model to evaluate the success of
the operations of the OSCC centre under the Ministry of Public Health has relied on to
have developed will benefit or value as information for making the results of
development and quality levels.
2. Methodology
OSCC is a One Stop Crisis Centre set up in almost every hospital of Thailand. It is a
team of four governmental agencies and nongovernmental organizations (NGOs), and
it is also all out to assist the survivors or victims of crisis under one to fight against any
forms of violence such as domestic violence, rape, sodomy, and child abuse. Services
and assistance provided include of Medical treatment and examination, Collection of
specimen, Collection of statements, Counseling, Shelter, and Legal assistance are
serviced. OSCC will be managed JOINTLY with medical staff (multi-discipline) and
related agencies like Non-Governmental Organization (NGO), Police Department,
Social Welfare Department, and Legal Aid Department. This article aims to investigate
the processes, actors and other influencing factors behind the development and the
national scale-up of the One Stop Crisis Centre (OSCC) policy and the subsequent
health model for violence-response. Methods used included policy analysis of legal,
policy and regulatory framework documents, and in-depth interviews with key
informants from governmental and non-governmental organizations in Thailand with
the Development of the Successfully Evaluation Model (DSEM) of the reliantly
performance One Stop Crisis Center (OSCC) under the Ministry of Public Health.
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DEVELOPMENT OF THE SUCCESSFULLY EVALUATION MODEL OF THE RELIANCE PERFORMANCE ONE
STOP CRISIS CENTER (OSCC) UNDER THE MINISTRY OF PUBLIC HEALTH
3. Research Aims
This research aims were to develop a DSEM model for evaluation of the performance of
the centers rely on the OSCC center under the Ministry of Public Health by the specific
purpose.
1. To analyze synthetic problems and approaches in the evaluation of the
performance of OSCC center under the Ministry of Public Health.
2. To develop a DSEM model for evaluation of the performance of the OSCC
centers rely on the Ministry of Public Health.
3. To trial the DSEM assessment model in the performance of the OSCC centers rely
on the Ministry of Public Health.
4. To assess the DSEM model of evaluation of the performance of the OSCC centers
rely on the Ministry of Public Health.
4. Research Procedures
Using the R&D research technique to take the form of research and development with a
mix to both quantitative and qualitative (Johnson and Christensen, 2004; Onwuegbuzie
and Teddlie, 2003) was ministered. These research procedures were divided into four
stages: such as; to synthesis and analysis of current problems and assessment by the
texts, articles, research papers and databases. The 9-educational experts interviewed
and 40 persons in the OSCC group discussions as a multidisciplinary team of were
involved.
Development of assessment and manual of the DSEM model, which the
information has taken from the first step of the assessment form to be checked the
suitability and feasibility of this model with a sample consisted of 15 qualified by the
technical expert discussions multipath characteristics (Multi Attribute Consensus
Reaching: MACR) with the trial DSEM model in six OSCC centers.
Evaluation forms were assessed by the trial involves 17 models were used to
collect data for this assessment include questionnaires and interviews. The statistics
used in:
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Maliwan Angkhanit, Piyatida Panya, Arun Suikaduang
DEVELOPMENT OF THE SUCCESSFULLY EVALUATION MODEL OF THE RELIANCE PERFORMANCE ONE
STOP CRISIS CENTER (OSCC) UNDER THE MINISTRY OF PUBLIC HEALTH
Research Aims
Research Procedures
Results
Step 1: analysis, synthesis and study the current problems in the evaluation of the performance of the
OSCC Center under the Ministry of Public Health.
Synthetic
investigate
current
analysis
problems
and
evaluation
guides
Step 1
1) To establish a framework to develop a model for evaluation of the
performance of the center's OSCC.
2) To study the current problems and the evaluation of the performance of the
OSCC centers rely on the Ministry of Public Health in-depth interviews and
focus groups, nine qualified multidisciplinary team of quintessentially has
OSCC centers consisted of 40 persons.
Step 2
Physical styles to evaluate the success of the operation and a manual form of
evaluation were designed. In the practice of relying on the center called with the
DSEM model.
1) Development
of the concept.
2) Problems
and the
evaluation of its
success.
3) The draft
assessment
form.
Step 2: Development of the successfully evaluation model of the reliantly performance One Stop Crisis
Center (OSCC) under the Ministry of Public Health
Developme
nt000
of the
evaluation
form and
manual
evaluation
Step 1 Draft format for evaluation of operating states and a manual form of
evaluation. In the practice of relying on the center called with the DSEM model.
Step 2 Check the Quality (Quality Checklist) formed by the meeting of the expert
group discussions Multiple characteristics (MACR), consisting of 15 medical
nursing. The medical social worker Psychiatric / psychological And the
measurement and evaluation In its proper The possibility of a model to evaluate
the success of the operation of the centers rely on. Ministry of Health
Step 3: updated models in the evaluation of the performance of the center has
relied on the guidance of experts.
Variations in the
performance
evaluation of the
Centre under the
Ministry of
Health and the
reliance on
manual models
and has a
reasonable
possibility of
actual
applications.
Step 3: Trial evaluation model for the operation of the centers rely on the Ministry of Public Health
The trial
of the
DSEM
forms
Step 1: In planning a leadership model to rely on is a case study of six
multidisciplinary teams and stakeholders with an estimated 34 people (an
estimated 17 people inside, 17 outside evaluators).
Step 2 Test field (Field-Tryout) to confirm (Verification) appropriate and
possible to bring the results to the evaluation of the performance of the
centers rely on. The gist of Roi-Kaen-Sara-Sin Network
Step 3: 1) the objectives of the model; results in operational centers, the
quality of results, directing and monitoring the quality process development
services to enhance the quality of the better
2) The accuracy of the assessment results ; meets the current situation
(Concurrent Validity).
The evaluation model
effectiveness in the
field:
1) evaluation
objectives of the
scheme.
2) assessment results
are accurate. (This is
based on the current
situation, and
discrimination).
Step 4: Evaluate the effectiveness of the DSEM model, evaluation of operational OSCC centers under the
Ministry of Public Health
The
evaluation
model
assesses.
Step 1 to assess the effectiveness of the assessment form with a group of 17
people involved in the evaluation. The quality evaluation model in practice
with the Empirical Evaluation, standard are: (1) the validity, (2) on the right,
(3) the possibility and (4) its benefits.
Step 2: the satisfaction of a multidisciplinary team to rely on the form of the
evaluation
Figure 1: Research and development process
European Journal of Education Studies - Volume 3 │ Issue 2 │ 2017
The evaluation model
effectiveness in the
field; there are four
quality evaluation
standards and a
multidisciplinary team
format user's
satisfaction.
323
Maliwan Angkhanit, Piyatida Panya, Arun Suikaduang
DEVELOPMENT OF THE SUCCESSFULLY EVALUATION MODEL OF THE RELIANCE PERFORMANCE ONE
STOP CRISIS CENTER (OSCC) UNDER THE MINISTRY OF PUBLIC HEALTH
This study consists of basic statistics including mean average, standard deviation,
median and range between quartiles and test hypothesis by experiment and
independent t-test, and the Kruskal-Wallis test (see in Figure 1).
5. Results
The researcher team presents detailed findings below as:
Creating a successful evaluation of the performance of the OSCC centers rely on
under the Ministry of Public Health found that the assessment has seven components,
namely; the purpose of the assessment, content and indicators aimed at evaluating,
basis of assessment, assessor, methods and tools, evaluating, period evaluate, and the
use of information/providing feedback.
The individual components are as follows:
1. Objective assessment, in order to evaluate the performance of the OSCC
centers rely on under the Ministry of Public Health to develop and improve the system
of care for children, women and family violence at the service OSCC centers.
2. The assessing gold is aimed at assessing the management quality services
depend on the quality of public administration (QAOSCC) covering seven areas
(group): such as; leadership, strategic planning, the focus is on the clients and
stakeholders, measurement, analysis and knowledge management, a focus on human
resource/service, process management, and results of operations, which has four
dimensions, including the dimension that composed of fairness and effectiveness,
Quality of Service, efficiency of care within the hospital, and development OSCC
centers.
3. Indicators and evaluation criteria with all indicators consisted of 92 indicators
were assessed, covering seven areas (group): such as; leadership seven indicators,
strategic planning 20 indicators, to give priority to the clients and stakeholders 5.
Indicators, measurement, analysis and knowledge management of 7 indicators, a focus
on human resource/service provider of 18 indicators, process management of 15
indicators, and the results of the operation 20. Indicators were determinate.
The evaluation criterion consists of two parts: the scoring of the assessment and
the evaluation criteria described as below. Scoring level assessment indicator is the
check list is a check-list (check list) assessment to count the number of items or
operations. Using the ratio with the score ranged from 1 to 2, since the absence of any
action, to assess the rate of 0
The evaluation criteria are divided into five levels.
Excellent value: the total score ranged from 90 to 100 (passing grade 4).
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Maliwan Angkhanit, Piyatida Panya, Arun Suikaduang
DEVELOPMENT OF THE SUCCESSFULLY EVALUATION MODEL OF THE RELIANCE PERFORMANCE ONE
STOP CRISIS CENTER (OSCC) UNDER THE MINISTRY OF PUBLIC HEALTH
Very good value: the total score ranged from 80 to 89 (though the class 3).
Good value: with a total score ranged from 70 to 79 (passing grade 2).
Fair value: the total score ranged from 60 to 69 (passing grade 1).
Poor value: the total score is less than 60 (not meet quality improvement).
4. The appraiser should feature neutral free from bias and prejudice knowledge
and expertise of the services rely on: the internal assessment means a hospital
administrator or chief nurse representative or president can rely on the OSCC has a
multidisciplinary team to have a responsible job of their responsible for improving the
quality of services of the representatives from the Provincial Health Office. The refers to
external evaluation committee responsible for policy centers rely on the Office of Public
Health under the Ministry of Public Health academic staff, the Measurement and
Evaluation Committee and the Board Inspection General Area were checked.
5. In terms of methods and assessment tools, the assessment tool is recorded in
the evaluation of the performance of OSCC center and characteristics of a checklist.
Assessment methods used to evaluate, interview to check the list, and examination of
the documents/ evidence, and guide to self the OSCC center.
6. The period of evaluation based on an evaluation of the first year of assessment
before the budget by two months, except for the outcome of the (group) at 7 persons to
take on the interview and examine the evidence The period used in the evaluation was
1-2 days depending on the size and context of each of the OSCC centers. The selfassessment of the OSCC center can continue to the right to make continuous
improvement.
7. To provide feedback on the results of the evaluation of the performance of the
centers rely on the Ministry of Public Health, there are guidelines on the
implementation of two dimensions: 1) the dimensions of the data in a better way and
should be improved, and 2) the dimensions of the data by the agency and the service
level. To get information on the decision to determine the development of the point to
contain with the feedback evaluation of each agency's success were practiced. The
feedback of the evaluation of the overall area, the feedback of the evaluation as well and
providing feedback on the evaluation results should be improved. The researchers
created a manual assessment form and guide the self-assessment that it followed as:
European Journal of Education Studies - Volume 3 │ Issue 2 │ 2017
325
Maliwan Angkhanit, Piyatida Panya, Arun Suikaduang
DEVELOPMENT OF THE SUCCESSFULLY EVALUATION MODEL OF THE RELIANCE PERFORMANCE ONE
STOP CRISIS CENTER (OSCC) UNDER THE MINISTRY OF PUBLIC HEALTH
Variations in the performance evaluation of the centers rely on the Ministry of Public Health.
Component 1 Assessing Aims
In order to evaluate the performance of
the centers rely on. The OSCC
The results of the evaluation system to be
used in the development of quality services
depend on it.
Component 2 Content and indicators
aimed at evaluating.
Public Sector Management Quality
Award: PMQA)
Improving the quality of public administration (PMQA) equivalent
to international standards: Focus on the center relied on improved
organization in all-round and is continuously covering seven areas
(section) 92 indicators, including (1) the organization seven
indicators (2) strategic planning 20 indicators (. 3) to give priority to
the clients and stakeholders 5 indications (4) measurement, analysis
and knowledge management seven indicators (5) a focus on HR 18
indicators (6) management. the 15 indicators (7) the results of
operations. (Dimension of fairness and effectiveness dimension
dimensional quality performance OSCC center to develop and rely
on) 20 indicators.
Component 4 Evaluation Criteria
Scoring criteria
Criteria Evaluation
Features a neutral evaluator was not
Component 4 Assessors
favoritism and bias power of knowledge
and expertise in the service OSCC center.
The internal assessment (Selfassessment)
The external assessment
Component 5
Methods and assessment tools
1) Scoring level assessment indicator is the check list is a check-list
(check list) assessment to count the number of items or operations.
And a score using the ratio. With the score 1-2, since the absence of
any action. To assess the rate of 0
2) Criteria evaluation. The criteria used by the Absolute True Brit
levels successfully mediated a five-star quality level should contain
a fairly good level, a very good and excellent.
Assessment methods official assessment by quantitative and
qualitative authentic system: The procedure is estimated as follows:
Pre-Assessment: Appointment of values and evaluation plans,
Meeting of manual assessment form. Self-Assessment Guide
The assessment: assessment by the Evaluation Guide.
The report concludes: analyzed to evaluate and report the results.
The instruments used in the evaluation: self-evaluation (SAR)
assessment for external assessment checklist questionnaire,
interview, observation and recording the results of care.
Component 6 Assessing Time
Self-assessment is ongoing throughout
the year because of an assessment to review
and improve the power of working people
To ensure external evaluation (Office of
the Public Policy: Brian Tang. / Inspection
Area and operated two times / year or once
a year, two months before the budget).
Component 7: User information /giving feedback. There are
guidelines on the implementation of two dimensions.
Dimension of the information in a better way and should be
improved
Dimension of the data as agencies and service levels, to get
information on the decision to set guidelines for quality development
to the point.
Variations in the performance evaluation of the center's dependence on the effectiveness in the field that it following as:.
1) To evaluate objectives of the assessment form.
2) To assess results are accurate. (This is based on the current situation and the discrimination results of the
evaluation).
3) To quality standard based on four assessment forms (useful to have proper coverage).
4) To have a multidisciplinary team formed to assess user satisfaction
Figure 2: Development of the successfully evaluation model of the reliantly performance
One Stop Crisis Center (OSCC) under the Ministry of Public Health
European Journal of Education Studies - Volume 3 │ Issue 2 │ 2017
326
Maliwan Angkhanit, Piyatida Panya, Arun Suikaduang
DEVELOPMENT OF THE SUCCESSFULLY EVALUATION MODEL OF THE RELIANCE PERFORMANCE ONE
STOP CRISIS CENTER (OSCC) UNDER THE MINISTRY OF PUBLIC HEALTH
7.1 Manual evaluation model for the operation of the centers rely on. the
Ministry of public Health and guidance on how to carry out an assessment of the
evaluation model developed that it composed as follows: principle, the purpose of the
assessment, terminology, evaluation model, evaluation process, content aimed at
evaluating, indicator and evaluation criteria, to assesses, to evaluate, period to evaluate,
providing feedback, and appendix.
7.2 Self-Assessment guide clarifying the procedure for self-evaluation and
guidance on how to carry out an assessment of the evaluation model developed were
composed of: self-assessment criteria provided abused the OSCC center under the
Ministry of Public Health, statement, target Development Center dependable quality
(OSCC), definition, guidelines, it has developed a quality, self-assessment principles
and concepts, the preparation of self-evaluation, and appendix.
7.3 The results take the form of evaluation of the performance of the OSCC
centers rely on the Ministry of Public Health: the experimental model used in the
evaluation of the performance of the OSCC Center under the Ministry of Public Health
was to determine the quality of the assessment form, the validity classification
(Discriminant validity) techniques that focus groups were used. The results showed
that the pattern is exactly the current situation and discrimination. Which is determined
by the difference between the assessment and rating of the external evaluation found
that the difference was statistically significant level at 0.05.
8. Assessment forms and manual DSEM model to evaluate the results achieved
in the practice of relying on the OSCC center under the Ministry of Public Health:
8.1 The evaluation the DSEM model assesses the results achieved in the practice
of relying on te OSCC center under the Ministry of Public Health of those involved with
the assessment that the evaluation model is helpful, feasibility, appropriateness, and
accuracy. The overall level considering it was found that the majority of the assessment
form that opinion, its right possibility and accuracy was high and there are some minor
aspects of each user group assessment form opinions on the highest level.
8.2 The assessment reviews the manual the DSEM model to evaluate the results
achieved in the practice of relying on the OSCC center under the Ministry of Public
Health of the people involved with the trial assessment form, which is the same rate
model; the evaluation found that the style guide in the evaluation of the performance of
OSCC center under of the Ministry of Public Health that overall a reasonable level, and
considering the results found that most reviews are high level and the second was at the
highest level.
8.3 The satisfaction of a multidisciplinary team that evaluates user patterns,
overall satisfaction was high level. The classification, which deals with the question,
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Maliwan Angkhanit, Piyatida Panya, Arun Suikaduang
DEVELOPMENT OF THE SUCCESSFULLY EVALUATION MODEL OF THE RELIANCE PERFORMANCE ONE
STOP CRISIS CENTER (OSCC) UNDER THE MINISTRY OF PUBLIC HEALTH
was shown positively. The multidisciplinary team of satisfaction was high responses for
all items. The questions were mostly negative multidisciplinary team formed to
evaluate users' satisfaction is the least of the issues in a multidisciplinary team made up
just wasting time at work. It is difficult to assess is the responsibility of the hospital, not
the quality of the services rely and causing conflicts among multidisciplinary
assessment team has relied the OSCC center. Followed by a multidisciplinary team to
assess the DSEM model, there is little satisfaction in making the issues the agency is
increasing the workload. The OSCC center has a multidisciplinary team to rely on stress
in the workplace and should be evaluated with the OSCC dependence on availability.
6. Conclusions
In summary form, the evaluation of operational the OSCC centers rely on under the
Ministry of Public Health at this time. It has featured a different form of assessment the
OSCC centers dependent on the others.
1. To be aimed at evaluation of operational the OSCC centers rely on direct visual
system processes and results of operations covering dimension, effectiveness and
fairness. Dimensions of service quality performance and corporate development (the
OSCC rely on quality) and then evaluated at result from the indicator results and seven
scales (group) is amorphous of the baseline data to improve system services rely on in
the future as well and set up under the map results’ outcome mapping and focuses on
the development, assessment centers have relied on the quality of public administration
further.
2. The DSEM model in the evaluation of the performance of the OSCC centers
rely on this system to evaluate the quality of services depend on the quality assurance
system and service system diseases hospital that provides care standards. The internal
quality assurance of self-assessment and external quality assurance were to support the
assessment by the Commission of the Bureaucracy.
3. The system is designed to collect data as an indicator of success in the
performance of the current process, improve the quality and results of operations of the
OSCC center in conjunction with the routine without increasing workload.
7. Suggestions
7.1 Suggestions for Implementing Research Procedures
1. The OSCC center should have a policy to manage the evaluation of the
performance of the OSCC centers rely on under the Ministry of Public Health clearly,
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DEVELOPMENT OF THE SUCCESSFULLY EVALUATION MODEL OF THE RELIANCE PERFORMANCE ONE
STOP CRISIS CENTER (OSCC) UNDER THE MINISTRY OF PUBLIC HEALTH
the assessment form and guide the evaluation form in the practice of relying on an
OSCC center. The Ministry of Public Health guidelines, which could alter the
assessment criteria and indicators to be appropriate, consistent with the context of a
dependable level of service are provided. The Health Promoting, the Hospital District,
the Community Hospital, and general hospital were arranged. For the evaluation of the
performance of the OSCC centers to improve the assessment and development the
OSCC centers rely seriously. This will make the system services depend on the
development of next-effectively.
2. Health and public health agencies, such as the Bureau of Public Health, the
Ministry of Public Health (SOP flavor.), the Office for Standards and Quality
Assessment hospital. (Public Organization), and the Public Sector Development
Commission (PDC) Committee have relied on the inspector general. The agency should
have a policy to conduct public health assessments in practice, the OSCC center relied
on a systematic and ongoing and the application of the valuation model was developed
for use as a tool for controlling, monitoring and evaluation of the management of the
centers rely on the hospitals under the Ministry of Public Health are provided.
7.2 Suggestions for Further Research
1. Variations in the performance evaluation of the OSCC centers rely on under
the Ministry of Public Health developed this system based on the implementation of the
OSCC centre's reliance on the hospitals/general hospitals only. If the contexts of the
health service as well, the indicator in evaluation standards in the operation of the
center, it will vary dependent on the service level. Therefore, there should be research to
develop indicators of success in the practice of relying on an OSCC center under the
Ministry of Public Health in the other to the potential scope of services, such as
hospitals, health and hospital district and so on.
2. There should be a set of indicators, the results of research and development in
the seven forms of assessment and developing tools to measure quality indicators for
store management system has relied on the services of the OSCC center. The Ministry of
Public Health should have the standards of quality of public administration, to be used
as an indicator monitoring. (KPI) by a multidisciplinary team, each OSCC center has
just certified service centers will continue to rely on testing of comparable quality to the
successful operation of the centers rely on a national level.
3. There are the other researches should have done research on the impact that
may result from the valuation model used to discover the information into
consideration in the development of DSEM models or guidelines to assess the effects
desirable in the Provinces and the Ministry.
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STOP CRISIS CENTER (OSCC) UNDER THE MINISTRY OF PUBLIC HEALTH
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Maliwan Angkhanit, Piyatida Panya, Arun Suikaduang
DEVELOPMENT OF THE SUCCESSFULLY EVALUATION MODEL OF THE RELIANCE PERFORMANCE ONE
STOP CRISIS CENTER (OSCC) UNDER THE MINISTRY OF PUBLIC HEALTH
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