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European Journal of Education Studies ISSN: 2501 - 1111 ISSN-L: 2501 - 1111 Available on-line at: www.oapub.org/edu doi: 10.5281/zenodo.846384 Volume 3 │ Issue 9 │ 2017 PROFESSIONAL DEVELOPMENT OF FACILITATORS IN AN OPEN AND DISTANCE LEARNING MODEL: THE CASE FOR THE UNIVERSITY OF SWAZILAND Sharayi Chakanyukai Zimbabwe Open University, Masvingo Regional Campus, Zimbabwe Abstract: The aim of this study was to assess the effectiveness of the professional development offered to the facilitators of the Certificate in Psychosocial Support programme offered by the Institute of Distance Education, University of Swaziland. It also explores the effect this has on the learners being supported. The study was qualitative using open ended questionnaires and focus group discussions to gather data from the facilitators and the mentor supervisor and her assistant. Data was analysed through content analysis applying the Harland and Kinder (2014) model of professional development outcomes. The results show that the professional development offered to facilitators of the Certificate in Psychosocial Support of the UNISWA once every semester has positive results. The facilitators generally agreed that through the professional development they acquire knowledge and skill in handling face-to-face sessions, using modules and other learning materials, motivating learners, psychosocial support principles, approaches and child protection; the delivery model and application of content rather than spoon feeding. These gains are largely to do with the pedagogical approach selected for the programme. The facilitators also acquired new learning/ teaching materials in readiness for a new semester. Each session provided an opportunity for facilitators to interact with the modules coordinators and among themselves. The facilitators were unhappy with the lack of preparation by some module coordinators. The study recommends that IDE reviews the performance of module coordinators and replace those who are no longer performing. IDE should also devise creative ways of offering the professional development so that it continues to be educative and motivating to the facilitators. Copyright © The Author(s). All Rights Reserved. © 2015 – 2017 Open Access Publishing Group 82 Sharayi Chakanyuka PROFESSIONAL DEVELOPMENT OF FACILITATORS IN AN OPEN AND DISTANCE LEARNING MODEL: THE CASE FOR THE UNIVERSITY OF SWAZILAND Keywords: facilitators, professional development, delivery strategies, supported open and distance learning 1. Introduction The Certificate in Psychosocial Support offered by the University of Swaziland through the Institute of Distance (IDE) uses the supported open and distance learning delivery mode in which learners are heavily supported by facilitators (mentors). A critical element of this model is the professional development of the facilitators which takes place at the beginning of every semester and is conducted by module coordinators. 1.1 Background to the study The Certificate in Psychosocial Support was initiated by the Regional Psychosocial Initiative REPSSI and the United Nations Children’s Fund UNICEF after observing that in most Southern African countries there were few opportunities for carers to get formal training. REPSSI offered the programme in eight countries as a pilot project centrally managed by the University of KwaZulu-Natal (UKZN). The pilot phase ended in 2010 after which, the University of Swaziland (UNISWA) through the Institute of Distance Education (IDE) offered the programme as one of its distance education programmes. As part of the agreement with REPSSI, IDE retained the delivery approach of the pilot phase. The pedagogical approach for the programme is the supported, situated open and distance learning (SSODL) in which groups of learners of about 10 to fifteen study under the guidance of a facilitator (mentor). These learners have very low educational qualifications and therefore need extra support to succeed in their studies. The groups meet regularly- every fortnight - and work through their study materials in an interactive environment. For downloading the full article, please access the following link: https://oapub.org/edu/index.php/ejes/article/view/973 European Journal of Education Studies - Volume 3 │ Issue 9 │ 2017 83