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European Journal of Economic and Financial Research ISSN: 2501-9430 ISSN-L: 2501-9430 Available on-line at: http://www.oapub.org/soc Volume 2 │ Issue 5 │ 2017 doi: 10.5281/zenodo.1098337 INFLUENCE OF LEADERSHIP STYLE ON SERVICE DELIVERY IN EMBU COUNTY GOVERNMENT, KENYA Flora Njura Kanyua1i, Kubaison Thiane2 1 School of Business & Economics, Meru University of Science & Technology, Kenya 2 Dr., School of Business & Economics, Meru University of Science & Technology, Kenya Abstract: The implementation of devolved government system in Kenya has enabled most citizens to receive efficient and better services. This is facilitated by supportive leadership style such as democratic styles which enables different actors to participate in decision making and implementation of service delivery. The study objective was to find out how leadership style influences implementation of service delivery in County government. The null hypothesis stated that there is no significant relationship between leadership Style and implementation of service delivery in County government. This study adopted descriptive study design. The study made use of stratified sampling. Stratified is where the researcher divides a study area in portion and then he/she picks few individuals for study. The sample size comprises of 110 respondents. The researcher used descriptive statistics including frequency distribution tables, percentages. In addition to this, inferential statistical techniques were considered such as Pearson correlations and multiple regression analysis. They were used to establish relationships among variables. A detailed description of the data and the findings were presented in tables. The study found that county government has a policy on leadership style. It was also found that workers were not free to make most decisions without consulting their seniors, meaning decisions are made by their seniors. The study recommended that the County government should embrace participative leadership which may encourage implementation of service delivery in County governments and that county government employees should be allowed to air their grievances to the top county managers, avoid authoritative leadership in County government. Copyright © The Author(s). All Rights Reserved. © 2015 – 2017 Open Access Publishing Group 155 Flora Njura Kanyua, Kubaison Thiane THE EFFECT OF EXTERNAL FACTORS ON PROFITABILITY OF ACCEPTED BANKS IN TEHRAN STOCK EXCHANGE JEL: G18, G28, H11 Keywords: influence, leadership style, service delivery 1. Introduction Service delivery is an essential function in the relation to government bodies and citizens. Strengthening of service delivery systems is a top significance of many global and national governments programmes as a way to improve citizens’ lives Hout, 9. With the global service delivery context becoming increasingly complex, national government’s systems are moving away from a focus on common citizens responses to more comprehensive systems. The global community agrees that without a system approach, service delivery outcomes will not further improve and related development goals such as the United Nation UN ’s Sustainable Development Goal SDGs for 5 will not be met. A variety of global trends has led to a heightened awareness of distributed of resources, land issues at the international level. Population growth is placing rising demands on arable land, water and other natural resources and environmental degradation, exacerbated by unequal distribution of resources allocation (Porac & Thomas, 2014). Some governments are using central system while others are using devolved system (Humphreys et al., 2012). In America, the government of the United States (US) uses devolved system where the federal government of the republic has fifty states that constitute the United States of America, as well as one capital district, and several other territories. Some of the major challenges faced by US are uneven distributed of resources, racism among others (Pinter et al., 2012). For viewing / downloading the full article, please access the following link: https://oapub.org/soc/index.php/EJEFR/article/view/280 European Journal of Economic and Financial Research - Volume 2 │ Issue 5 │ 2017 156