European Journal of Management and Marketing Studies ISSN: 2501 - 9988 ISSN-L: 2501 - 9988 Available on-line at: http://www.oapub.org/soc Volume 2 │ Issue 2 │ 2017 doi: 10.5281/zenodo.841759 OVERVIEW OF RESEARCHES ON THE INFLUENTIAL FACTORS OF M-GOVERNMENT'S ADOPTION Fakije Zejnullahu1i, Indrit Baholli2 Ministry of Public Administration, Republic of Kosovo 1 European University of Tirana, Albania 2 Abstract: Willingness of targeted users to adopt government mobile services is a determinant for the success of m-government, and as such, requires the interest of researchers who are focused on m-government research. Understanding the factors influencing the endusers to adopt government mobile services is very important for the government to find ways to encourage the use of these services by targeted users, so that investment in adopting mobile technologies for government services can be profitable and safe. Although, some researches to measure citizens' perceptions of m-government have been conducted recently, the anticipation and explanation of m-government use to provide full understanding of the adoption of m-Government requires further investigation. For all those who would like to study the factors influencing the adoption of m-Government, it is essential to know about the work done so far by researchers and scholars of this field and to learn the theoretical and methodological approaches used in relevant researches. In attempt to provide such an overview, many research studies in the field of User Acceptance and adoption of m-Government services have been analysed in this research. A summary table reflects the studies conducted by 19 different authors in identifying factors that may influence the adoption of mGovernment, by summarizing them from a selective list of articles published between the years 2011-2017. Keywords: user acceptance, adoption of m-government, intention to use, TAM, UTAUT, DOI Copyright © The Author(s). All Rights Reserved. © 2015 – 2017 Open Access Publishing Group 103 Fakije Zejnullahu, Indrit Baholli OVERVIEW OF RESEARCHES ON THE INFLUENTIAL FACTORS OF M-GOVERNMENT'S ADOPTION 1. Introduction Anticipating the use of a technology became a field of interest for many researchers, decades ago. With the increase of technology demands in the 1970s and the increase of failure of systems adoption in organizations (Chuttur, 2009:1), the efforts of various scholars to predict which factors could impact the targeted users to adopt and use the system have begun. The path towards improving the use of systems is continuing nowadays, four decades after. Aware that the lack of readiness to use the new Information Systems is one of the most important obstacles for the success of these systems and it is a determining factor for the success or failure of an information system (Davis, 1993: 475), various academics and scholars are trying to find the factors that affect the readiness of individuals to use information technology, in different contexts, in order to improve their use. In the context of m-government (m-G), despite the opportunities created by m-G in improving access to public information and government services, one should not ignore the fact that these services may not be accepted by targeted users. Such a huge global acceptance of mobile technologies is not a guarantee for governments that these technologies, in addition to daily activities, will be used by citizens to consume public services and that the investment in adopting mobile technologies in government services will be profitable and safe. Therefore, understanding the determinants for adoption of government mobile systems will help to understand how end-users can be motivated to adopt and use these systems. For all those who would like to study the factors that influence the mgovernment adoption, it is essential to have an overview of the studies done so far, in order to understand the current work being done in this area. In attempt to provide such an overview, many research studies in the area of user acceptance and adoption of m-Government services have been analysed to understand the current state in this field and to learn the theoretical and methodological approaches used in these researches. For downloading the full article, please access the following link: http://oapub.org/soc/index.php/EJMMS/article/view/166 European Journal of Management and Marketing Studies - Volume 2 │ Issue 2 │ 2017 104