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This research study critically analysed the existing literatures on municipal awareness relevancy of LAs service delivery for the purpose of enhancing citizen satisfaction. The purpose of the study is the investigation of citizen satisfaction level of municipal services; analysis of the existing literatures on relationship between municipal awareness and citizen satisfaction. The Material and methods were carried out using secondary data and were meticulously and critically analysed to come up with reliable results. The study shows the relevancy of the public awareness, citizen satisfaction and municipal council performance in Malaysia. It is evidence in the research that citizen consent is importance before municipal services should be provided in the local community. The research study highlighted many discrepancies in many literatures related to the existing research study, evidence based analysis were carried out to buttress importance and significance of the related study to the research work. The literatures were reviewed to ascertain the current happening in the area of local government service delivery. The study shows that many municipal councils in Malaysia provide adequate and satisfactory services to their citizens’. The study also revealed that municipal council plays important role on citizen awareness of municipal service delivery. The study concludes that municipal service delivery can be enhanced through citizen awareness campaign, to sensitize the local community on various aspects of service delivery including maintenance of the facilities provided. The study also concludes that LAs lack of awareness section affects their performance in service delivery process. The study recommends that LAs need to consults the citizen for their needs and wants; awareness campaign need to be regularly carried out to maintain cordial relationship between LAs and their citizen; it is also recommended that municipal services should be delivered the needed services by the local inhabitants’ after duly consultation.
This research study critically analysed the existing literatures on municipal awareness relevancy of LAs service delivery for the purpose of enhancing citizen satisfaction. The purpose of the study is the investigation of citizen satisfaction level of municipal services; analysis of the existing literatures on relationship between municipal awareness and citizen satisfaction. The Material and methods were carried out using secondary data and were meticulously and critically analysed to come up with reliable results. The study shows the relevancy of the public awareness, citizen satisfaction and municipal council performance in Malaysia. It is evidence in the research that citizen consent is importance before municipal services should be provided in the local community. The research study highlighted many discrepancies in many literatures related to the existing research study, evidence based analysis were carried out to buttress importance and significance of the related study to the research work. The literatures were reviewed to ascertain the current happening in the area of local government service delivery. The study shows that many municipal councils in Malaysia provide adequate and satisfactory services to their citizens'. The study also revealed that municipal council plays important role on citizen awareness of municipal service delivery. The study concludes that municipal service delivery can be enhanced through citizen awareness campaign, to sensitize the local community on various
Path of Science
Evidence of Municipal Awareness as a Construct for Enhancing Citizen Satisfaction in Municipal Council of MalaysiaOrselli, E., Bayrakci, E. and Kahraman, S. (2017). Citizen Satisfaction with Municipal Services: The Case of Konya Municipality, Global Journal of Sociology: Current Issues, Vol. 7, No. 1, pp. 73-82. Local governments, which are the closest units to people in terms of providing services, pay special attention to such issues as life and service quality, citizen satisfaction, meeting demands and expectations of citizens while making future plans and evaluating how successful they are in the public eye. The level of citizen satisfaction, citizens' experiences and perceptions about local services and their ideas about the legitimacy, credibility and performance of Mayor affect the success of local governments, particularly municipalities, in a positive or a negative way. This study aims to develop "a citizen report" about the local services in Konya by identifying how satisfied people are with the quality of the local public services provided by Konya Municipality.
Asian Social Science
From Customer Satisfaction to Citizen Satisfaction: Rethinking Local Government Service Delivery in Malaysia2008 •
2015 •
This paper aims to identify the factors that influence public satisfaction towards Majlis Daerah Kubang Pasu (MDKP) services. The study was held among the residents that reside within MDKP territory. The population size of this research is among 220,700 residents that live in 21 sub-districts under MDKP administration and the researchers had choose 385 respondents using convenience sampling. The variables have been tested in this study are public participation, service quality and service delivery. The type of analyse used in this research include descriptive analysis, reliability analysis, correlation analysis and regression analysis. The study found that, there is a significant relationship between all independent variables; public participation, service quality and service delivery towards public satisfaction with local government services in Majlis Daerah Kubang Pasu (MDKP)
Nyeri merupakan sensasi tidak menyenangkan yang terjadi bila kita mengalami cedera atau kerusakan pada tubuh kita. Nyeri dapat terasa sakit, panas, gemetar, kesemutan seperti terbakar, tertusuk, atau ditikam.
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