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Trust, security, and privacy have been factors in many studies, were tested, and do significantly affect the adoption of virtual banking. However, studies with regards to customer perceive trust in relation to virtual banking adoption in Malaysia is limited. Due to low customers' adoption of the internet and mobile banking in Malaysia, this study was conducted to evaluate customers' perception of trusting internet and data security in adopting virtual banking. In this study, 402 samples were collected from local and foreign bank customers and were analyzed using SPSS and AMOS. Sample selection was based on convenience sampling technique, and quantitative method has been applied to evaluate the study objectives. Through the descriptive analysis and research findings, it has been evaluated that that customer perception on Privacy (Pr) does not significantly and positively influence virtual banking adoption in Malaysia. And, the analysis in this study has also proven the hypothesis on Privacy (Pr) to be not valid. However, Privacy (Pr) is found significantly important in many studies. Further analysis showed weak agreement on customers perception with regards to their privacy protection in its' virtual banking platform. However, various study previous conducted have proven Privacy (Pr) to be significant in influencing adoption of virtual banking services. Therefore, perhaps Malaysian local banks should also focus on improving its' virtual banking strategy with regards to Privacy (Pr). The results obtained in this study are limited to questionnaires distributed within the Klang Valley. Future researchers may expand its boundary by taking a diverse sample and including qualitative approach.
Journal of Internet Banking and Commerce
An Examination of Individual's Perceived Security and Privacy of the Internet In Malaysia and the Influence of This on Their Intention to Use E-Commerce: Using An …2007 •
International Journal of Enterprise Information Systems
Assessing Trust and Intention to Continue Using Internet Banking Through Security Dimension Impact2020 •
Internet banking is gaining popularity in Malaysia due to its convenience which is achieved by unique business interactions between banking institutions and customers via websites and mobile applications. Based on the past studies, this article developed a research framework to gauge the impact of security dimensions on customer's trust towards intention to continue using Internet banking. By testing the framework using a sample of 163 internet banking users, this study offers significant insights into the potential confidentiality dimensions has significant influence on customer's trust towards intention to continue using Internet banking. The findings revealed that although there was an insignificant relationship between authentication, data integrity and non-repudiation dimension towards customer trust might be the user think that confidentiality was most important factor that contribute to customer's trust level. Consequently, this study presents and supports the imp...
SA Journal of Information Management
Customer perceptions on Internet banking information protection2010 •
Background: South Africa has a well-developed and established banking system which compares favourably with those in many developed countries (e.g. USA), but also sets South Africa apart from many other emerging market countries like Egypt and Brazil. Four dominant banks, namely the Amalgamated Banks of South Africa (ABSA), Standard Bank, Nedcor and First National Bank (FNB) influence the South African banking environment. Internet banking has slowly been taking off in South Africa since 1996 as consumers are attracted to the convenience, safety and lower costs of doing banking online. Trust is a significant component of Internet banking and online services and products.Objectives: This article has reported on the results of a survey (a close-ended questionnaire) that was conducted by alumni of the University of Johannesburg (UJ). The research problem for this study has been formulated as ‘what are Internet banking customers’ perception on information protection when using Internet ...
Journal of Independent Studies and Research Computing
Acceptance Of Internet Banking Services With Respect To Security And Privacy Perceptions: An Application Of TAM2017 •
The internet is playing a major role in providing financial services in Banking, leading to competitive edge in gaining banking customers, who would like essential banking services to be availed anywhere and at any time. The purpose of this research is to analyze the effect of Technology Acceptance Model (TAM) on internet banking in Pakistan, Perceived Security Concern and Perceived Privacy Concern on Intention to Use fulfilling the academic gap identified as there is a lack of organized and comprehensive studies analyzing practical implications of Technology Acceptance Model in Internet Banking in Pakistan. This cross-sectional study is based on the deductive approach and the explanatory strategy. Upon doing a correlation analysis between the variables, findings suggest a strong positive correlation between TAM, Perceived Security Concern, Perceived Privacy Concern and Perceived Trust on Intention to Use.
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2009 •
Transtellar Journals
A STUDY ON SECURITY CONCERNS AMONG INTERNET BANKING CUSTOMERS2020 •
From the evolution of technology, India has seen its huge growth in public sectors and also in specific private sectors. Though the technology has been implemented in various sectors like Agricultural sector, Industrial sector, and tertiary sectors, in specific massive growth in Banking sector after the year 1991, the introduction of Liberalisation, Privatisation and Globalisation there were so much intake of foreign investments which lead to the growth of every industry. Considering the banking sector, the technology improvisation in banks was started with Computerisation of cash transaction which included the entry of passbook, issuing of debit cards and issuing of credit cards, operations in finance services among others, which were usually conducted through face-to-face interactions at a branch closest to the customer. And when the issue of debit cards and credit cards came into massive existence, there started arising the security concerns in adoption of internet banking. Thus the paper deals with the security concerns in adoption of internet banking among the consumers and also the study enhances the aspect of awareness among the consumers and almost all aspects related with internet banking security, purpose and benefit of implementing security concerning measures, future challenges and probable solutions to it with the concerned objectives dealing with.
International Journal of Advance Study and Research Work
A Study on Privacy & Security in Banking Institutions with Special Reference to Customer Perception and Satisfaction2022 •
Banks were always regarded as a place with long queues, and an unmanageable amount of paperwork. But due to technological advancements in the banking sector, the need for labour and paper works has reduced a lot. Also, another important perspective is that it can protect the data and provide complete security and safety to the transactions. Banking institutions just like other types of businesses face risks. Cyber security risk is the most prevalent risk which may arise from a range of both internal and external factors. Coming up with the right solutions allows banking institutions to stay in business and retain the trust of the public. The purpose of the study is to analyse privacy and security in the banking sector. The study further examines the banking customers' perception towards security and privacy concern and their satisfaction towards Privacy and security regarding the use of banking services.
International Journal of Business and Management
Acceptance of Internet Banking among Consumers in Kota Damansara, Selangor, Malaysia2017 •
The main objective of the study is to identify and analyse on the factors affecting adoption of Internet banking by bank consumers. The factors being analysed in this study are security, subjective norms, perceived relative advantage, and perceived ease of use. The study was conducted to achieve the objectives which have been set in this research. The research findings indicate that there is a relationship between subjective norms and perceived relative advantage towards the adoption of Internet banking. Meanwhile, security and perceived ease of use shows not significant towards the adoption of Internet banking.
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TERPERCAYA, Call:0882-7182-1720, hargajubahnibras Subang2021 •
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