AN ANALYSIS OF THE FACTORS THAT IMPACT THE CUSTOMERS’ SATISFACTION ON ONLINE FOOD DELIVERY SERVICES IN PETALING JAYA, SELANGOR, MALAYSIA
| Dublin Core | PKP Metadata Items | Metadata for this Document | |
| 1. | Title | Title of document | AN ANALYSIS OF THE FACTORS THAT IMPACT THE CUSTOMERS’ SATISFACTION ON ONLINE FOOD DELIVERY SERVICES IN PETALING JAYA, SELANGOR, MALAYSIA |
| 2. | Creator | Author's name, affiliation, country | Ravinna Kajandren; Faculty of Business and Technology, UNITAR International University, Tierra Crest, Jalan SS6/3, 47301 Kelana Jaya, Selangor, Malaysia |
| 2. | Creator | Author's name, affiliation, country | Nurfetin Afiqah Binti Ariffin; Faculty of Business and Technology, UNITAR International University, Tierra Crest, Jalan SS6/3, 47301 Kelana Jaya, Selangor, Malaysia |
| 2. | Creator | Author's name, affiliation, country | Prasenjit Manimaran; Faculty of Business and Technology, UNITAR International University, Tierra Crest, Jalan SS6/3, 47301 Kelana Jaya, Selangor, Malaysia |
| 2. | Creator | Author's name, affiliation, country | Daarshan Maniselvan; Faculty of Business and Technology, UNITAR International University, Tierra Crest, Jalan SS6/3, 47301 Kelana Jaya, Selangor, Malaysia |
| 2. | Creator | Author's name, affiliation, country | Vimalan Ravindran; Faculty of Business and Technology, UNITAR International University, Tierra Crest, Jalan SS6/3, 47301 Kelana Jaya, Selangor, Malaysia |
| 2. | Creator | Author's name, affiliation, country | Kumaran Kanapathipillai; Faculty of Business and Technology, UNITAR International University, Tierra Crest, Jalan SS6/3, 47301 Kelana Jaya, Selangor, Malaysia |
| 3. | Subject | Discipline(s) | |
| 3. | Subject | Keyword(s) | hedonic motivation, time-saving orientation, price-saving orientation, customers’ satisfaction, online food delivery services |
| 4. | Description | Abstract | Gender equality in education has been an issue of interest in developing strategies for This research focuses on customer satisfaction with Malaysia's online food delivery (OFD) services. In this decade, the number of individuals who frequently purchased meals online climbed dramatically. People nowadays prefer their meals to be delivered instead of dining in a restaurant. Hence, it is crucial to understand the customers' expectations to manage a successful meal delivery business. People used to have to dine at restaurants or order takeout, but today OFD businesses provide convenience and have transformed customer behavior. This study also investigates the intrinsic and extrinsic factors influencing Malaysian's meal delivery satisfaction. Questionnaires were distributed to consumers in Petaling Jaya metropolitan area to collect and analyze data for this study. 384 respondents contributed to this study's findings, discussion, and conclusion. This study tested three independent variables that influence customers' satisfaction: hedonic motivation, price-saving orientation, and time-saving orientation. As a result, this study's three independent variables were statistically significant in satisfying customers. In conclusion, this study can be used to increase the usage of OFD services in the future. However, there are many factors to consider, as it was proven that the three independent factors positively contribute to customer satisfaction. Thus, the OFD service developers must create a solid impression that using OFD services is engaging and intriguing. Additionally, marketers must foster the idea that OFD services are integral to the user's lifestyle.
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| 5. | Publisher | Organizing agency, location | Open Access Publishing Group |
| 6. | Contributor | Sponsor(s) | |
| 7. | Date | (YYYY-MM-DD) | 2023-02-09 |
| 8. | Type | Status & genre | Peer-reviewed Article |
| 8. | Type | Type | |
| 9. | Format | File format | |
| 10. | Identifier | Uniform Resource Identifier | https://oapub.org/soc/index.php/EJSSS/article/view/1422 |
| 10. | Identifier | Digital Object Identifier (DOI) | http://dx.doi.org/10.46827/ejsss.v8i4.1422 |
| 11. | Source | Title; vol., no. (year) | European Journal of Social Sciences Studies; Vol 8, No 4 (2023) |
| 12. | Language | English=en | en |
| 13. | Relation | Supp. Files | |
| 14. | Coverage | Geo-spatial location, chronological period, research sample (gender, age, etc.) | |
| 15. | Rights | Copyright and permissions |
Copyright (c) 2023 Ravinna Kajandren, Nurfetin Afiqah Binti Ariffin, Prasenjit Manimaran, Daarshan Maniselvan, Vimalan Ravindran, Kumaran Kanapathipillai This work is licensed under a Creative Commons Attribution 4.0 International License. The research works published in this journal are free to be accessed. They can be shared (copied and redistributed in any medium or format) and\or adapted (remixed, transformed, and built upon the material for any purpose, commercially and\or not commercially) under the following terms: attribution (appropriate credit must be given indicating original authors, research work name and publication name mentioning if changes were made) and without adding additional restrictions (without restricting others from doing anything the actual license permits). Authors retain the full copyright of their published research works and cannot revoke these freedoms as long as the license terms are followed. |