IMPACT OF ISO TOTAL QUALITY MANAGEMENT PRINCIPLES ON DEPARTMENT OF MUNICIPAL AFFAIRS AND TRANSPORT

Marwa Naji Ali Alkhater Albuainain, Ali Khatibi, S. M. Ferdous Azam, Jacqueline Tham

Abstract


Total quality management (TQM) is a collection of strategies for constantly improvement inside organisations. The government of UAE has made considerable measures towards the adoption of TQM. Despite that, many organisations in UAE are not able to adopt the principles of TQM. The purpose of this study is to explore the influence of TQM principles proposed by the International Organization for Standardization on Department of Municipal Affairs and Transport quality. This study employed quantitative technique to address research questions. The conclusion of this study reveals that department of municipal affairs and transport industries need to adopt the principles of TQM according to the seven principles of ISO to achieve high Department of Municipal Affairs and Transport Quality. This study recommends that transport industries in UAE should establish a department of quality office in each college headed by specialist managers in TQM who will be responsible for following-up and monitoring the application of TQM like continuous improvement, teamwork spirit, and sharing decision-making.

JEL: H12; H50

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Keywords


Total Quality Management (TQM), Department of Municipal Affairs and Transport Quality, International Standardization Organization (ISO)

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References


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DOI: http://dx.doi.org/10.46827/ejefr.v5i3.1183

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