Fatima Salim Mohamed Zanqar, Ali Khatibi, S. M. Ferdous Azam, Jacquline Tham


Today, educational institutions all over the world are facing many challenges to deliver high quality education for students. Total quality management (TQM) represents a set of practices to sustain quality in service deliver for modern organization. The aim of this study is to investigate the effect of total quality practice on education quality in UAE universities and colleges. This study used quantitative approaches and SEM modeling technique to investigate the multiple regression effect of TQM practices. The empirical evidences provided in the study will help leaders in higher education institutions to improve the education process significantly. The result of this study indicates that educational institutions need to practice all principles of TQM such as customer focus, leadership, engagement of people, quality process, continuous improvement, decision making, and relationships management to achieve high education quality. This study recommends that universities in U.A.E should establish a a quality framework based on TQM principles with a continuous following-up and monitoring to application of TQM on the long-term.


JEL: M11, I21, I22


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total quality management (TQM), education quality, quality factors

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