THE RELATIONSHIP AMONG BANKING CLIMATE, JOB SATISFACTION AND MOTIVATION IN THE BANKING INDUSTRIES IN KUCHING SARAWAK, MALAYSIA

Andrew Sija, Ibrahim Ali

Abstract


There is still limited research examining the relationship between banking climate, motivation and job satisfaction in Sarawak. The aim of this paper is thus to investigate and establish the relationship that exist between the different variables of banking climate and job satisfaction among bank employees in some selected banks in Kuching Sarawak. It also to fill a gap in the literature on job motivation and satisfaction, to ascertain if those selected factors in banking climate can cause satisfaction among employees thereby impacting on their workload and performance; and to determine if there are differences in the way the two groups of bank employees (with experienced and no experience in merger and acquisition process) perceive the existing baking climate. A total of 500 copies of questionnaires were administered to 15 banks in Kuching Sarawak but a total of 279 questionnaires were returned and appropriately filled. The paper identifies seven (7) hypotheses which are tested by applying SPSS statistical technique. The quantitative research system is embraced and it was more proper. It is considering a few variables incorporates comfort, timing and costs related. A structured questionnaire was sent to 15 banks in Kuching Sarawak. A total of 279 valid completed questionnaires were used in this study. There was a significant relationship between Banking Climate, Banking Culture and Motivation moderated overall Job Satisfaction among employees in the banks. On the other hand, Banking Climate and Banking Culture were significantly contributed to Job Satisfaction except for Leadership. In measuring the difference of Banking Culture, Job Satisfaction and Motivation, there were significant difference between experienced and no experience employees in merger and acquisition process. Motivation moderated Communication and Teamwork in the overall Job Satisfaction relationship. The most significant contribution of the study is that it explores for the first time the relationship of banking climate, motivation and job satisfaction perceived by banks employees at Kuching with different demographic characteristics. The study also contributes both on theoretical and empirical value to the banks in gaining competitiveness and retain banking talent.

 

JEL: G21; J01

 

Article visualizations:

Hit counter


Keywords


banking climate, banking culture, motivation, job satisfaction

Full Text:

PDF

References


Acas. Ajila, C., & Abiola, A. (2004). Influence of rewards on workers performance in an organization. Journal of Social Science, 8(1), 7-12.

Acas. (2013). Flexible work arrangements and work-life. London.

Akanbi, P. A. (2011). Influence of extrinsic and intrinsic motivation on employees’ performance. Retrieved October 7, 2011.

Chovwen, C. (2013). Occupational stress among bank employees in South East, Nigeria. Global Advanced Research Journal of Management and Business Studies, 2(2), pp. 144-119.

Davis, R. (1992). Person-environment fit and job satisfaction, in Cranny, C.J., Smith, P.C. and Stone, E.F. (Eds), Job Satisfaction, Lexington Books, New York, NY, pp. 69-880.

Davies, B., Philp, A. & Warr, P. (2000). Corporate culture questionnaire manual and user’s guide. Sussex: Savile and Holdsworth Limited Twenge, J., and Campbell, S., (2008). “Generational differences in psychological traits and their impacts on the workplace”. Journal of Managerial Psychology, 23(8), 862-877.

Friedlander, F. and Margulies, N. (1999). Multiple Impacts of Organizational Climate and Industrial Value Systems upon Job Satisfaction. Personnel Psychology. 22, 171-183.

Fichter, C. & Cipolla, J. (2010). Role Conflict, Role Ambiguity, Job Satisfaction, and Burnout among Financial Advisors. The Journal of American Academy of Business, Vol. 15, No. 2, 256-261.

Griffiths, M. F., Baxter, S. M., & Townley-Jones, M. E. (2011). The Wellbeing of Financial Counselors: A Study of Work Stress and Job Satisfaction. Journal of Financial Counseling and Planning, Vol. 22, Issue 2, 41-78. Retrieved from http://papers.ssrn.com/sol3/papers.cfm?abstract_id=2005861

Herzberg, F., Mousner, B. and Synderman, B. (1959). The Motivation to Work, Wiley, New York, NY.

Hira, A. & Waqas, I. (2012). A Study of Job Satisfaction and IT’s Impact on the Performance in the Banking Industry of Pakistan. International Journal of Business and Social Science, Vol. 3. No. 19, 174-180. Retrieved from http://www.ijbssnet.com/journals/Vol_3_No_19_October_2012/19.pdf.

Herzberg, F., Mausner, B., Peterson, R. P. and Capwell, D. F. (1957). Job Attitudes: Review of Research and Opinion, Psychological Service of Pittsburgh, Pittsburgh, PA.

Herzberg, F. (2003). One more time how do you motivate employees?, Harvard Business Review, Vol. 81 No. 1, pp. 53-62 (reprinted from 1968).

Hussain, A.; Yunus N.; Ishak N. and Daud N. (2013). The influence of intentions to leave towards employment engagement among young bankers in Malaysia. International Journal of Business and Management. 8(143).

Jones G., George J. (2011). Essentials of contemporary management 11(2):81–86 10.

Likert, R. (1967). The Human Organization. New York: McGraw-Hill.

Litwin, G. L. and Stringer, R. (1968). Motivation and organizational climate. Cambridge, MA: Harvard University Press.

Likert, R. (1997). Organizational Climate: Relationship to Organizational Structure, Process and Performance. Organizational Behaviour and Human Performance. 11(4) 139-155.

Malik, M. E., Danish, R., & Usman, A. (2010). Impact of Job Climate and Extrinsic Rewards on Job Satisfaction of Banking Executives: A Case of Pakistan. Interdisciplinary Journal of Contemporary Research in Business, Vol. 1, No. 12, 125-139. Retrieved from http://www.ebscohost.com

Ram, P. (2013). Relationship between Job Satisfaction and Job Performance in the Public Sector-A Case Study from India. International Journal of Academic Research in Economics and Management Sciences, 2(2), 16.

Shanks, N. H., & Dore, A. (2007). Management and motivation. Fonte: http://www.jblearning.com/samples X-76373473.

Spector, P. E. (1997), Job Satisfaction: Application, Assessment, Causes, and Consequences, Sage, Thousand Oaks, CA.

Spector, P. E. (2003). Industrial and organizational psychology – Research and practice (3rd ed.). New York: John Wiley & Sons, Inc.

Tan, D. (2014, November 3). Prudential plans to expand workforce to 27,000 people. http://www.thestar.com.my/business/businessnews. Accessed 7 August 2016.

Touré‐Tillery, M., & Fishbach, A. (2014). How to measure motivation: A guide for the experimental social psychologist. Social and Personality Psychology Compass, 8(7), 328-341.

Van Niekerk, W. P. (1987). Eietydse bestuur (Contemporary management). Durban: Butterworth.

Van Geyzel, M. (2009). Working with Gen Y, The Star Online, Thursday August 20, 2009. http://thestar.com.my/news/story.asp?file=/2009/8/20focus/4551076&sec=focus. Accessed 10 October 2012.

Van den Berg, I., van Vuuren, H. A., & Boer, H. (2011). Exploring possible relationships between motivation and commitment (Doctoral dissertation, Master Thesis in Psychology. University of Twente).

Walther, J. B. (1988). Communication satisfaction in the Bank: An Audit Evaluation. Journal of Business Communication, 25(3), 79-86.

Wang Y. (2004). Observations on the organizational commitment of Chinese employees: comparative studies of state-owned enterprises and foreign-invested enterprises. International J Hum Resource Management 15(4–5):649–669.




DOI: http://dx.doi.org/10.46827/ejefr.v4i2.866

Refbacks

  • There are currently no refbacks.


Copyright (c) 2020 Andrew Sija, Ibrahim Ali

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

The research works published in this journal are free to be accessed. They can be shared (copied and redistributed in any medium or format) and\or adapted (remixed, transformed, and built upon the material for any purpose, commercially and\or not commercially) under the following terms: attribution (appropriate credit must be given indicating original authors, research work name and publication name mentioning if changes were made) and without adding additional restrictions (without restricting others from doing anything the actual license permits). Authors retain the full copyright of their published research works and cannot revoke these freedoms as long as the license terms are followed.

Copyright © 2016 - 2023. European Journal of Economic and Financial Research (ISSN 2501-9430) is a registered trademark of Open Access Publishing Group. All rights reserved.

This journal is a serial publication uniquely identified by an International Standard Serial Number (ISSN) serial number certificate issued by Romanian National Library. All the research works are uniquely identified by a CrossRef DOI digital object identifier supplied by indexing and repository platforms. All the research works published on this journal are meeting the Open Access Publishing requirements and standards formulated by Budapest Open Access Initiative (2002), the Bethesda Statement on Open Access Publishing (2003) and  Berlin Declaration on Open Access to Knowledge in the Sciences and Humanities (2003) and can be freely accessed, shared, modified, distributed and used in educational, commercial and non-commercial purposes under a Creative Commons Attribution 4.0 International License. Copyrights of the published research works are retained by authors.