THE RELATIONSHIP AMONG BANKING CLIMATE, JOB SATISFACTION AND MOTIVATION IN THE BANKING INDUSTRIES IN KUCHING SARAWAK, MALAYSIA

Andrew Sija, Ibrahim Ali

Abstract


There is still limited research examining the relationship between banking climate, motivation and job satisfaction in Sarawak. The aim of this paper is thus to investigate and establish the relationship that exist between the different variables of banking climate and job satisfaction among bank employees in some selected banks in Kuching Sarawak. It also to fill a gap in the literature on job motivation and satisfaction, to ascertain if those selected factors in banking climate can cause satisfaction among employees thereby impacting on their workload and performance; and to determine if there are differences in the way the two groups of bank employees (with experienced and no experience in merger and acquisition process) perceive the existing baking climate. A total of 500 copies of questionnaires were administered to 15 banks in Kuching Sarawak but a total of 279 questionnaires were returned and appropriately filled. The paper identifies seven (7) hypotheses which are tested by applying SPSS statistical technique. The quantitative research system is embraced and it was more proper. It is considering a few variables incorporates comfort, timing and costs related. A structured questionnaire was sent to 15 banks in Kuching Sarawak. A total of 279 valid completed questionnaires were used in this study. There was a significant relationship between Banking Climate, Banking Culture and Motivation moderated overall Job Satisfaction among employees in the banks. On the other hand, Banking Climate and Banking Culture were significantly contributed to Job Satisfaction except for Leadership. In measuring the difference of Banking Culture, Job Satisfaction and Motivation, there were significant difference between experienced and no experience employees in merger and acquisition process. Motivation moderated Communication and Teamwork in the overall Job Satisfaction relationship. The most significant contribution of the study is that it explores for the first time the relationship of banking climate, motivation and job satisfaction perceived by banks employees at Kuching with different demographic characteristics. The study also contributes both on theoretical and empirical value to the banks in gaining competitiveness and retain banking talent.

 

JEL: G21; J01

 

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banking climate, banking culture, motivation, job satisfaction

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DOI: http://dx.doi.org/10.46827/ejefr.v4i2.866

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