FACTORS AFFECTING EMPLOYEE SATISFACTION AND CORPORATE PROFITS IN CHINA’S PRIVATE EXPRESS INDUSTRY

Bian Fei, Jacquline Tham, S. M. Ferdous Azam

Abstract


This study will examine the challenges and solutions faced by Jiangsu Express in the market. To retain a competitive edge, private express companies must build a reputable brand. The franchising strategy may support the website’s enthusiasm by quickly growing the business. Rapid growth has several drawbacks, such as high employee turnover and low customer satisfaction. This essay explores the problems faced by private express companies. Employee incentives, employee feedback channels, customer service, and company culture all impact employee satisfaction and profits. They all contribute to the private Express Industry’s employee satisfaction and profit plan. The findings show a positive relationship between employee happiness and business profitability that is crucial in determining business profitability. It may also be seen as a kind of debt protection, since lenders are more inclined to give money for long-term growth. Corporate profit choices are driven by employee incentives, business culture, customer service, working resources, and employee satisfaction, says this study. This study looked at policymakers’ views on outcome-based profitability. The Future Policymaker Attitudes Study may look at several facets of this. Its conclusions may have economic implications, even though this study is about business profitability. In the future, this study’s research methodology may be applied to other developing countries’ corporate profit concerns. A prospective study might look at the long-term business of Corporate Profits and the level of Private Express Industry expertise among firms in China and other countries.

JEL: L10; L23

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DOI: http://dx.doi.org/10.46827/ejmms.v7i1.1197

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