QUALITY MANAGEMENT PRACTICES AND ORGANIZATION PERFORMANCE: A CRITICAL REVIEW OF LITERATURE

Beatrice Chelangat

Abstract


With an increasingly competitive and tumultuous business environment, organizations need to continuously reassess the suitability of their strategies in meeting the ever-changing customer requirements. This study sought to carry out a literature review on quality management practices, organization culture and organization performance with an aim of establishing the existing relationship among them. In so doing, the study was guided by the resource-based view and contingency theories. From the study, it was established that a consensus exists among extant literature that both quality management practices (QMPs) organization performance. When implemented, QMPs are expected to improve the quality of output by improving the efficiency of processes, reducing errors, enhancing timely operations and response. Based on these findings, it is concluded that implementing QMPs on their own can lead to an increase in different measures of organization performance. However, it also seems that OC moderates the relationship between QMPs and firm performance.

 

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quality management practices, organization performance, resource-based view

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References


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DOI: http://dx.doi.org/10.46827/ejmms.v7i2.1231

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