PERCEIVED DECEPTION IN ADVERTISING: ANTECEDENTS AND CONSEQUENCES

Sawssen Garbouj Chaouachi, Kaouther Saied Ben Rached

Abstract


Deception is an unethical practice little explored in advertising communication, particularly from the consumer's point of view. This article proposes to identify the antecedents and consequences of perceived deception in advertising. It is interested in the deception felt by the consumer after being exposed to an advertisement. The results of a survey conducted with a sample of consumers show that skepticism toward advertising and persuasion knowledge have a positive impact on perceived deception in advertising. The influences of consumer gender and age have not been confirmed. Negative effects on consumer reactions were finally highlighted.

 

Article visualizations:

Hit counter

DOI

Keywords


perceived deception, advertising, skepticism, persuasion knowledge

Full Text:

PDF

References


Aamodt M. G. and Custer H. (2006), Who can best catch a liar: A meta-analysis of individual differences in detecting deception, The Forensic Examiner, 15(1), 6-11.

Aditya R. N. (2001), The psychology of deception in marketing: a conceptual framework for research and practice, Psychology & Marketing, 18(7), 735-761.

Attas D. (1999), What’s wrong with deceptive advertising?, Journal of Business Ethics, 21(1), 49-60.

Barbour F. L. and Gardner D. M. (1982), Deceptive advertising: a practical approach to measurement, Journal of Advertising, 11(1), 21-30.

Barone M. J. and Miniard P. W. (1999), How and when factual ad claims mislead consumers: examining the deceptive consequences of Copy x Copy interactions for partial comparative advertisements, Journal of Marketing Research, 36(1), 58-74.

Barone M. J., Palan K. M. and Miniard P. W. (2004), Brand usage and gender as moderators of the potential deception associated with partial comparative advertising, Journal of Advertising, 35(1), 19-28.

Barone M. J., Rose R. L., Miniard P. W. and Manning K. C. (1999), Enhancing the detection of misleading comparative advertising, Journal of Advertising Research, 39(5), 43-50.

Bearden W. O., Hardesty D. M. and Rose R. L. (2001), Consumer self-confidence: refinements in conceptualization and measurement, Journal of Consumer Research, 28(1), 121-134.

Boush D. M., Friestad M. and Wright P. (2009), Deception in the marketplace, Ed. CRC Press.

Boyer J., 2010, Les effets du scepticisme du consommateur face à la publicité sur le processus de persuasion, Marché et organisations, 12, (2), 147-178.

Boyer J., Albert N. and Valette-Florence P. (2006), Le scepticisme du consommateur face à la publicité : définition conceptuelle et proposition de mesure, 22ème Congrès de l’Association Française du Marketing, 22, Nantes, Audencia.

Buller D. B. and Burgoon J. K. (1996), Interpersonal Deception Theory, Communication Theory, 6(3), 203–242.

Carson T. L. (2010), Lying and deception: theory and practice, Oxford University Press, 304 pages.

Churchill G.A., 1979, A Paradigm for developing better measures of marketing constructs, Journal of Marketing Research, 16, 64-73.

Cleland R. L., Gross W. C., Koss L. D., Daynard M. and Muoio K. M. (2002), Weight-Loss Advertising : An analysis of current trends, Federal Trade Commission Report, Washington. http://www.ftc.gov/bcp/reports/weightloss.pdf

Darke P. R. and Ritchie R. J. B. (2007), The defensive consumer: advertising deception, defensive processing and distrust, Journal of Marketing Research, 44(1), 114-127.

Davis J. J. (1994), Ethics in advertising decision making: implications for reducing the incidence of deceptive advertising, The Journal of Consumer Affairs, 28(2), 380-402.

DePaulo B. M., Kirkendol S. E., Tang J. and O'Brien T. P. (1988), The motivational impairment effect in the communication of deception: Replications and extensions, Journal of Nonverbal Behavior, 12(3), 177-202.

Estrada M. L. (2006), The Impact of Deceptive Advertising on Corporate Sales, Honors Thesis, California University, Long Beach, CA.

Ekman P. and O'Sullivan M. (1991), Who can catch a liar? American Psychologist, 46(9), 913-920.

Evrard Y., Pras B. and Roux E., 2003, MARKET : Etudes et Recherches en marketing, fondements, méthodes, 3ème Edition, Dunod Paris.

Fornell C. and Larcker D. F. (1981), Structural equations models with unobservable and measurement error: algebra and statistics, Journal of Marketing Research, 18(3), 382-388.

Gaeth G. J. and Heath T. B. (1987), The cognitive processing of misleading advertising in young and old adults: Assessment and training, Journal of Consumer Research, 14(1), 43-54.

Garbouj S. and Ben Rached K. (2012), Perceived deception in advertising: Proposition of a measurement scale, Journal of Marketing and Case Studies, Vol. 2012 (2012), Article ID 712622, 15 pages DOI: 10.5171/2012.712622.

Gardner D. M. (1975), Deception in advertising: A conceptual approach, Journal of Marketing, 39, 40-46.

Gerbing D. W. and Anderson J. C. (1988), An updated Paradigm for scale development incorporating unidimensionality and its assessment, Journal of Marketing Research, 25, 186-192.

Germelmann C. C. and Held J. (2014), Deceived Or Not Deceived: How Food Consumers Perceive Deception", in NA - Advances in Consumer Research, Volume 42, eds. June Cotte and Stacy Wood, Duluth, MN: Association for Consumer Research, 313-317.

Hall J. A. (1978), Gender effects in decoding nonverbal cues, Psychological Bulletin, 85(4), 845-857.

Hastak M. and Mazis M. B. (2011), Deception by implication: a typology of truthful but misleading advertising and labelling claims, Journal of public policy & Marketing, 30(2), 157-167.

Holbrook M. B. and Batra R. (1987), Assessing the Role of Emotions as Mediators of Consumer Responses to Advertising, Journal of Consumer Research, 14, 404-420.

Hyman M.R., (1990), Deception in advertising: a proposed complex of definitions for researchers, lawyers and regulators, International Journal of Advertising, 9, pp. 259-270.

Jeong J. and Yoo C. Y. (2011), Deceptive advertising and abnormal stock returns, International Journal of Advertising: The Review of Marketing Communications, 30(3), 509-535.

Jinkook L. and Horacio S. F. (1997), Consumer vulnerability to fraud: influencing factors, The Journal of Consumer Affairs, 31(1), 70-89.

Jolibert A. and Jourdan P. (2006), Marketing Reseach : méthodes de recherche et d'études en marketing, Dunod, 600 pages.

John D. R. and Cole C. A. (1986), Age differences in information processing: understanding deficits in young and elderly consumers, Journal of Consumer Research, 13, 297-315.

LaTour K. A. and Latour M. S. (2009), Positive mood and susceptibility to false advertising, Journal of Advertising, 38(3), 127-142.

Levine T. R. and McCornack S. A. (1991), The dark side of trust: Conceptualizing and measuring types of communicative suspicion, Communication Quarterly, 39(4), 325-340.

Lim J. S., Chock T. M. and Golan G. J. (2018), Consumer perceptions of online advertising of weight loss products: the role of social norms and perceived deception, Journal of Marketing Communications, 1-21.

Masip J., Garrido E. and Herrero C. (2004), Defining deception, Anales De Psicologia, 20(1), 147-171.

Manglebury T. F. and Bristol T. (1998), Socialisation and adolescents’ skepticism toward advertising, Journal of advertising, 27(3), 11-21.

Meyers-Levy J. (1989), Gender Differences in Information Processing: A Selectivity Interpretation, in P. Cafferata, & A. M. Tybout (Eds.), Cognitive and affective responses to advertising. Lexington, MA: Lexington Books/DC Heath & Com.

Meyers-Levy J. and Maheswaran D. (1991), Exploring Differences in Males' and Females' Processing Strategy. Journal of Consumer Research, 18 (June), 63-70.

Meyers-Levy J. and Stemthal B. (1991), Gender Differences in the Use of Message Cues and Judgements. Journal of Marketing Research, 28, 84-96.

Mohr L. A, Eroglu D., and Ellen P. S. (1998), The development and testing of a measure of scepticism toward environmental claims in marketers’ communications, Journal of Consumer Affairs, 32(1), 30-55.

Mongeau L., Vennes M. and Sauriol V. (2004), Maigrir pour le meilleur et non le pire, Association pour la santé publique Québec Editions, Montréal, 60 pages.

Nagar K. (2009), Effect of deceptive advertising on claim recall: an experimental research, Journal of Services Research, 9(2), 105-122.

Nevitt J. and Hancock G. R. (2000), Improving the root mean square error of approximation for non normal conditions in structural equation modelling. Journal of Experimental Education, 68, 251-268.

Obermiller C. and Spangenberg E. (1998), Development of a scale to measure consumer toward advertising, Journal of Consumer Psychology, 7(2), 159-186.

Obermiller C., Spangenberg E. and MacLachlan D. L. (2005), Ad Skepticism: The Consequences of Disbelief, Journal of Advertising, 34(3), 7-17.

Olson J. C. and Dover P. A. (1978), Cognitive effects of deceptive advertising. Journal of Marketing Research, 15, 29-38.

Richards J. I. (1990), Deceptive advertising: behavioural study of a legal concept, Lawrence Erlbaum Associates, 244 pages.

Romani S. (2006), Price misleading advertising: effects on trustworthiness toward the source of information and willingness to buy, Journal of Product & Brand Management, 15(2), 130-138.

Rosenthal R., Hall J. A., DiMatteo M. R., Rogers P. L. and Archer, D. (1979), Sensitivity to nonverbal communication: The PONS test, Baltimore, MD: Johns Hopkins University Press.

Roussel P., Durieu F., Campoy E. and El Akremi A. (2002), Méthodes d’équations Structurelles: Recherches et Applications en Gestion, Paris, Economica.

Roxas M. L. and Stoneback J. Y. (2004), The importance of gender across cultures in ethical decision making, Journal of Business Ethics, 50, 149-165.

Russo E. J., Metcalf B. L. and Stephens D. (1981), Identifying misleading advertising, Journal of Consumer Research, 8(2), 119-131.

Shabbir H. & Thwaites D. (2007), The use of humour to mask deceptive advertising: it’s no laughing matter, Journal of Advertising, 36(2), 75-85.

Schmuck D., Matthes J. and Naderer B. (2018), Misleading Consumers with Green Advertising? An Affect–Reason–Involvement Account of Greenwashing Effects in Environmental Advertising, Journal of Advertising, 47(2), 127-145.

Scholl J. C. and O’Hair D. (2005), Uncovering beliefs about deceptive communication, Communication Quaterly, 53(3), 377-399.

Spears N. and Singh S. N. (2004), Measuring Attitude toward the Brand and Purchase Intentions. Journal of Current Issues and Research in Advertising, 26(2), 53-66.

Urban G. L., 2004, The emerging era of customer advocacy, MIT Sloan Management Review, 45(2), 77-82.

Vrij A., Ennis E., Farman S. and Mann E. (2010), People's Perceptions of Their Truthful and Deceptive Interactions in Daily Life, Journal of Forensic Psychology, 2, 6-42.

Weeks W. A., Moore C. W., McKinney J. A. and Longenecker J. G. (1999), The effects of gender and career stage on ethical judgement, Journal of Business Ethics, 20, 301-313.

Xie G. X. (2016), Deceptive advertising and third-person perception: The interplay of generalized and specific suspicion, Journal of Marketing Communications, 22(5), 494-512.

Xie G. X. and Boush D. M. (2011), How susceptible are consumers to deceptive advertising claims ? A retrospective look at the experimental research literature, The Marketing Review, 11(3), 293-314.

Xie G. X., Boush D. M. and Boerstler (2007), Consumer response to marketplace deception: Implication of the persuasion knowledge model, Advances in Consumer Research, 34, 406-410.

Xie G. X., Madrigal R. and Boush D. M. (2014), Disentangling the effects of perceived deception and anticipated harm on consumer responses to deceptive advertising, Journal of Business Ethics, 281-293.




DOI: http://dx.doi.org/10.46827/ejmms.v0i0.550

Refbacks

  • There are currently no refbacks.


Copyright (c) 2019 Sawssen Garbouj Chaouachi, Kaouther Saied Ben Rached

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

The research works published in this journal are free to be accessed. They can be shared (copied and redistributed in any medium or format) and\or adapted (remixed, transformed, and built upon the material for any purpose, commercially and\or not commercially) under the following terms: attribution (appropriate credit must be given indicating original authors, research work name and publication name mentioning if changes were made) and without adding additional restrictions (without restricting others from doing anything the actual license permits). Authors retain the full copyright of their published research works and cannot revoke these freedoms as long as the license terms are followed.

Copyright © 2017-2023. European Journal of Management and Marketing Studies (ISSN 2501 - 9988) is a registered trademark of Open Access Publishing GroupAll rights reserved.

This journal is a serial publication uniquely identified by an International Standard Serial Number (ISSN) serial number certificate issued by Romanian National Library. All the research works are uniquely identified by a CrossRef DOI digital object identifier supplied by indexing and repository platforms. All the research works published on this journal are meeting the Open Access Publishing requirements and standards formulated by Budapest Open Access Initiative (2002), the Bethesda Statement on Open Access Publishing (2003) and  Berlin Declaration on Open Access to Knowledge in the Sciences and Humanities (2003) and can be freely accessed, shared, modified, distributed and used in educational, commercial and non-commercial purposes under a Creative Commons Attribution 4.0 International License. Copyrights of the published research works are retained by authors.