TOTAL QUALITY MANAGEMENT AND PROJECT MANAGEMENT TOWARDS ORGANISATIONAL SUCCESS OF AGRICULTURE AND FISHERIES IN SULTANATE OF OMAN: A MEASUREMENT MODEL

Rashid Hamdan Rashid Al Shehhi, S. M. Ferdous Azam

Abstract


The role of quality management has been limited to attract and train the staff. Therefore, this study discusses the relationship between TQM and project management towards organisational success in the Sultanate of Oman Agriculture and Fisheries context. For this study, data were collected through a self-administered questionnaire from the various Agriculture and Fisheries companies operating in Sultanate of Oman. The respondents for this study were the employees working at various Agriculture and Fisheries companies in Oman. A random sampling method was used to select the samples for this study. A self-administered questionnaire was developed basing on the literature review. However, few items were also be adapted from the existing scales on TQM, organisational success and project management. After adapting, all the items were modified according to the study requirements to make those fit for Oman context. The respondents were chosen from different companies randomly. Before that, the respondents were asked their willingness to participate in this survey, and only those who voluntarily agreed were given the questionnaire. The study findings show that there is a strong relationship between TQM and project management towards organisational success in the Agriculture and Fisheries context. The potential implications and recommendations of this study are discussed from methodological, empirical, and practical standpoints.

 

Article visualizations:

Hit counter

DOI

Keywords


TQM strategy, employee retention, employee management, TQM competencies

Full Text:

PDF

References


Abdullah, Z., Ahsan, N., & Alam, S. S. (2009). The Effect of Total quality management Practices on Business Performance among Private Companies in Malaysia. International Journal of Business and Management, 4(6), 65-72.

Alagaraja, M. (2013). HRD and TQM Perspectives on Organisational Performance: A Review of Literature. Quality management Development Review, 12(2), 117-143.

Azam, S. M. F. and Moha Asri A., (2015).”Differential Roles between Owner and Manager in Financial Practice That Contributes to Business Success: An Analysis On Malaysian Small Business”, Academic Journal of Interdisciplinary Studies, 4 (1 S2): 123-134

Azam, S. M. F., Haque, A., Sarwar, A. and Anwar, N. (2014), “Training Program Effectiveness of Service Initiators: Measuring Perception of Female Employees of Bank Using Logistic Approach”, Asian Research Journal of Business Management, 1 (2): 98-108

Babbie, E. R. (2016). The practice of social research (14th Ed.). Belmont, CA: Wadsworth Publishing Company.

Baron, J. N., & Kreps, D. M. (1999). Strategic quality management. Framework for general managers. New York: Wiley and sons.

Becker, B., & Gerhart, B. (1996). The Impact of Total quality management on Organizational Performance: Progress and Prospects. Academy of Management Journal, 39(4), 779-801.

Bernstein, H. M. (2003). Measuring productivity: An industry challenge. Civil Engineering, 73(12), 46-53.

Bhatnagar, J. (2007). Project management strategy of employee engagement in Indian ITES employees: the key to retention. Employee Relations, 29(6), 640-663.

Boselie, P., Brewster, C., & Paauwe, J. (2009). In search of balance-managing the dualities of TQM: An overview of the issues. Personnel Review, 38(5), 461-471.

Boudreau, J. W., & Ramstad, P. M. (2005). Quality, quality segmentation, and sustainability: a new HR decision science paradigm for a new strategy definition. Quality management, 44(2), 129-136.

Boxall, P. & Macky, K. (2009). Research and theory on high-performance work systems: Progressing the high-involvement stream. Total quality management Journal, 19(1), 3-23.

Boxall, P. & Purcell, P. (2008). Strategy and quality management. (2nded.). Basingstoke: Palgrave Macmillan.

Boxall, P., & Macky, K. (2014). High-involvement work processes, work intensification and employee well-being. Work Employment & Society, June 12. doi: 10.1177/0950017013512714.

Byrne, B. M. (2016). Structural Equation Modelling with AMOS: Basic Concepts, Applications, and Programming (3rd ed.). New York: Routledge.

Cania, L. (2014). The Impact of Strategic Total quality management on Organizational Performance. Economia. Seria Management, 17(2), 373-383.

Cappelli, P. (2008). Quality on Demand – Managing Quality in an Age of Uncertainty. Harvard Business Press.

Cassoni, A., & Labadie, G. J. (2013). The Impact of TQM Practices on Organizational Performance: A General Model and a Test for Uruguay. Paper presented at the annual meeting of the BALAS Annual Conference, 20-22 March, Universidad ESAN, Lima, Peru.

Collings, D. G., & Mellahi, K. (2009). Strategic project management: a review and research agenda. Total quality management Review, 19(4), 304-313.

Conti, G. (2005). Training, Productivity and Wages in Italy. Labour Economics, 12, 557-576.

Dave, U., & Wayne, B. (2005). TQM value of the proposition. Boston: Harvard Business School.

Davey, A., & Savla, J. (2010). Statistical power analysis with missing data: a structural equation modelling approach. New York: Routledge Taylor & Francis Group.

De Silva, A. D. A., Khatibi, A. and Azam, S. M. F. (2017). Do the Demographic Differences Manifest in Motivation to Learn Science and Impact on Science Performance? Evidence from Sri Lanka, International Journal of Science and Mathematics Education, 16(S1), 47–67

Dearden, L., Reed, H., & Van Reenen, J. (2006). The Impact of Training on Productivity and Wages: Evidence from British Panel Data. Oxford Bulletin of Economics and Statistics 68(4), 397-421.

Delaney, J. T., & Huselid, M. A. (1996). The impact of total quality management practices on perceptions of Organisational performance. Academy of Management Journal, 39(4), 949-969.

Delery, J. E., & Doty, D. H. (1996). Modes of theorising in strategic quality management: Tests of universalistic, contingency, and configurational performance predictions. Academy of Management Journal, 39, 802-835.

Deloitte. (2012). The quality paradox: a 21st-century quality and leadership agenda. Available at: www.deloitte.com/.../.

Dewi, N, Azam, S. M. F. and Yusoff, S. K. M. (2019). Factors influencing the information quality of local government financial statement and financial accountability, Management Science Letters, 9 (9): 1373-1384

Donald, I. H. (2006). Contract Staff Management System in the Construction Industry in Nigeria. Pakistan Economic and Social Review, XLIV(1), 1-18.

Downs, Y., & Swailes, S. (2013). A capability approach to organisational project management. Quality management Development International, 16(12), 267–281.

Ferguson, K. L., & Reio Jr, T. G. (2010). Total quality management systems and firm performance. Journal of Management Development, 29(5), 471-494.

Gherbal, N., Shibani, A., Saidani, M., & Sagoo, A. (2012). Critical Success Factors of Implementing Total Quality Management in Libyan Organisations. Proceedings of the 2012 International Conference on Industrial Engineering and Operations Management Istanbul (pp. 80-89), Turkey, July 3 – 6, 2012.

Guthridge, M., Komm, A. B., & Lawson, E. (2008). Making quality a strategic priority. McKinsey Quarterly, 1(11), 3-6.

Haghparast, S., Moharamzadeh, M., & Mohamadzadeh, H. (2012). The relationship between project management and organisational success. International Research Journal of Applied and Basic Sciences, 3(12), 2424-2430.

Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate Data Analysis: A Global Perspective (7th Global ed.). Upper Saddle River: Pearson Prentice-Hall.

Hammad, M. S., Omran, A., &Pakir, A. H. K. (2011). Identifying ways to improve productivity in the construction industry. ACTA Technica Corviniensis - Bulletin of engineering tome, 4, 47-49.

Haque A., Sarwar, A., Azam, S. M. F. and Yasmin, F. (2014), “Total Quality Management Practices in the Islamic Banking Industry: Comparison between Bangladesh and Malaysian Islamic Bank”, International Journal of Ethics in Social Sciences, 2 (1): 5-18.

Hassan, A. (2007). Quality management development and organisational values. Journal of European Industrial Training, 31(6), 435-448.

Haur, C. H., Khatibi, A. and Azam, S. M. F. (2017), “Antecedents of Consumers’ Perception towards Online Advertising in Malaysia: The Structure Equation Modeling Approach”, European Journal of Management and Marketing Studies, 2 (3): 15-30

Hayduk, L., Cummings, G. G., Boadu, K., Pazderka-Robinson, H., & Boulianne, S. (2007). Testing! Testing! One, two three – Testing the theory in structural equation models! Personality and Individual Differences, 42, 841-850.

Hitt, M. A., Hoskisson, R. E., & Kim, H. (1997). International Diversification: Effects on Innovation and Firm Performance in Product-Diversified Firms. The Academy of Management Journal, 40(4), 767-798.

Huselid, M. A. (2011). The impact of total quality management practices on turnover, productivity, and corporate financial performance. Academy of Management Journal, 38(3), 635-672.

Huselid, M. A., Becker, B., & Beatty, R. W. (2004). The Workforce Scorecard. Boston: Harvard Business School Press.

Iles, P., Chuai, X., & Preece, D. (2010). Project management and TQM in multinational companies in Beijing: definitions, differences and drivers. Journal of World Business, 45(2), 179-189.

Jayasuriya, N. A. and Azam, S. M. F. (2017). International Review of Management and Marketing, 7(5), 178-183.

Katou, A. A. (2008). Measuring the impact of TQM on organisational performance. Journal of Industrial Engineering and Management, 01(02), 119-142.

Katou, A. A., & Budhwar, P. S. (2010). The causal relationship between TQM policies and organisational performance: Evidence from the Greek manufacturing sector. European Management Journal, 28(1), 25-39.

Katukurunda, K. G. W. K., Yajid, S. M. A, Khatibi, A. and Azam, S. M. F. (2019). Students’ Satisfaction towards Biosystems Technology; Does Programme Quality Matters? (Evidence From Sri Lankan Perspectives), European Journal of Open Education and E-learning Studies, 3 (2): 174-190

Kline, R. B. (2015). Principles and Practice of Structural Equation Modelling (4th ed.). New York: The Guilford Press.

Kothari, C. R. (2004). Research Methodology: Methods and Techniques (2nd ed.). New Delhi: New Age International Publishers.

Kuruwitaarachchi, N., Yajid, S. M. A, Khatibi, A. and Azam, S. M. F. (2019). Enhance the use of Internet Based Advanced Communication Technologies in Small and Medium Scale Enterprises in Sri Lanka, European Journal of Social Sciences Studies, 3 (2): 44-57

Li, Y., Zhao, Y., & Liu, Y. (2006). The relationship between TQM, technology innovation and performance in China. International Journal of Manpower, 27(7), 679-697.

Lockwood, N. R. (2006). Project management: driver for organisational success. STQM Quarterly Review, 7, 1-11,

Longenecker, C. O., & Fink, L. S. (2011). The new TQM reality: HR leadership in trying economic times. HR Advisor Journal, 3(4), 19-28.

Longenecker, C. O., & Fink, L. S. (2012). Breaching the barriers to creating human-resource management value: an executives’ guide. Effective Executive Journal, 15(2), 39-52.

Maghfuriyah, A., Azam, S. M. F. and Shukri, S. (2019). Market Structure and Islamic Banking Performance in Indonesia: An Error Correction Model, Management Science Letters, 9 (9): 1407-1418

Maloney, W. F. (1997). Strategic planning for total quality management in construction. Journal of Management in Engineering, 13(3), 49-56.

Mashood, N., Verhoeven, H., & Chansarkar, B. (2009). Emiratisation, Omanisation and Saudisation.

McCracken, M., Currie, D., & Harrison, J. (2015). Understanding graduate recruitment, development and retention for the enhancement of project management: sharpening “the edge” of graduate quality. The International Journal of Quality Management, 5192(12), 1-26.

Michaels, E., Handfield-Jones, H., & Axelrod, B. (2001). The War for Quality. Boston, MA: Harvard Business Press.

Minbaeva, D., & Collings, D. G. (2013). Seven myths of global project management. The International Journal of Quality Management, 24(12), 1762-1776.

Morton, L., & Ashton, C. (2005). Managing quality for competitive advantage, taking a systemic approach to project management. Strategic HR Review, 4(5), 28-31.

Mynatt, P. G., Omundson, J. S., Schroeder, R. G., & Stevens, M. B. (1997). The impact of anglo and Hispanic ethnicity, gender, position, personality and job satisfaction on turnover intentions: A path analytic investigation. Critical perspectives on accounting, 8, 657-683.

Neuman, W. L. (2007). Basic of Social Research: Qualitative and Quantitative Approaches (2ndedn). New York: Pearson Education, Inc.

Nguyen, H. N., Tham, J, Khatibi, A. and Azam, S. M. F. (2019). Enhancing the Capacity of Tax Authorities and its Impact on Transfer Pricing Activities of FDI Enterprises in Ha Noi, Ho Chi Minh, Dong Nai, and Binh Duong Province of Vietnam, Management Science Letters, 9 (8): 1299-1310

Nilsson, S., & Ellström, P. E. (2011). Employability and project management: challenges for HRD practices. European Journal of Training and Development, 36, 26–45.

Noe, R. A., Hollenbeck, J. R., Gerhart, B., & Wright, P. M. (2010). Quality management: Gaining a Competitive Advantage (7thed.). New York: McGraw-Hill/Irwin.

North, S. (2011). Finding new roles for existing staff within your organisation. Total quality management International Digest, 19(5), 3-5.

Nunnally, J. C., & Berstein, I. H. (1994). Psychometric Theory (3rd ed.). New York: McGraw-Hill.

Pambreni, Y., Khatibi, A., Azam, S. M. F. and Tham, J. (2019). The Influence of Total Quality Management toward Organization Performance, Management Science Letters, 9 (9): 1397-1406

Purcell, J., & Hutchinson, S. (2007). Front-line managers as agents in the TQM performance causal chain: theory, analysis and evidence. Total quality management Journal, 17, 3-20.

Pushpakumara, W. D. H., Atan, H., Khatib, A., Azam, S. M. F. and Tham, J. (2019). Developing a Framework for Scrutinizing Strategic Green Orientation and Organizational Performance with Relevance to the Sustainability of Tourism Industry, European Journal of Social Sciences Studies, 4 (3): 1-18

Rachmawati, D., Shukri, S., Azam, S. M. F. and Khatibi, A. (2019). Factors Influencing Customers’ Purchase Decision of Residential Property in Selangor, Malaysia, Management Science Letters, 9 (9): 1341-1348

Raj, A. B. V., & Kothai, P. S. (2014). Study on the Impact of Total quality management Practices in the Construction Industry. The International Journal of Management, 3(1), 1-22.

Ruppe, L. (2006). Tools and dialogue set the stage for project management at John Manville. Journal of Organizational Excellence, 25(3), 37-48.

Saadi, D. (2013). Sultanate of Oman steps on to the global Agriculture and Fisheries stage. Retrieved from http://www.thenational.ae/

Shibani, A., Ganjian, E., & Soetanto, R. (2010). Implementation of total quality management in the Libyan construction industry. International Journal of Project Organisation and Management, 2(4), 382-403.

Sweis, R. J., Sweis, G. J., Abu Hammad, A. A., & Abu Rumman, M. A. (2009). Modelling the Variability of Labour Productivity in Masonry Construction. Jordan Journal of Civil Engineering, 3(3), 197-212.

Tarofder, A. K. and Azam, S. M. F. and Jalal, A. N. (2017), “Operational or Strategic Benefits: Empirical Investigation of Internet Adoption in Supply Chain Management”, Management Research Review, 40 (1): 28-52

Tarofder, A. K., Haque, A., Hashim, N., Azam, S. M. F. and Sherief, S. R. (2019). Impact of Ecological Factors on Nationwide Supply Chain Performance, Ekoloji, 28(107): 695-704

Tessema, M. T., & Soeters, J. M. M. L. (2006). Challenges and prospects of TQM in developing countries: Testing the TQM-performance link in the Eritrean civil service. International Journal of Quality Management, 17(1), 86-105.

Tham, J., Yazid, M. S. A, Khatibi, A. A. and Azam, S. M. F. (2017), “Internet and Data Security – Understanding Customer Perception on Trusting Virtual Banking Security in Malaysia”, European Journal of Social Sciences Studies, 2 (7): 186-207

Tremblay, M., Cloutier, J., Simard, G., Chênevert, D., & Vandenberghe, C. (2010). The role of TQM practices, procedural justice, Organisational support and trust in Organisational commitment and in-role and extra-role performance. The International Journal of Quality Management, 21(3), 405-433.

Udriyah, U., Tham, J. and Azam, S. M. F. (2019). The Effects of Market Orientation and Innovation on Competitive Advantage and Business Performance of Textile SMEs, Management Science Letters, 9 (9): 1419-1428

Vaiman, V., Scullion, H., & Collings, D. (2012). Project management decision making. Management Decision, 50, 925-941.

Vermeeren, B., Steijn, B., Summers, L., Lankhaar, M., Poerstamper, R. –J., &van Beek, S. (2014). TQM and its effect on employee, organisational and financial outcomes in health care organisations. Quality management for Health, 12, 1-9.Doi: 10.1186/1478-4491-12-35.

Whelan, E., Collings, D. G., & Donnellan, B. (2010). Managing quality in knowledge‐intensive settings. Journal of Knowledge Management, 14, 486-504.

Wright, P. M., Snell, S. A., & Dyer, L. (2005). New models of strategic TQM in a global context. International Journal of Quality Management, 16, 875.881.

Yeung, A.K., & Berman, B. (1997). Adding value through quality management: reorienting quality management measurement to drive business performance. Quality Management, 26(3), 321-335.

Yin, R. K. (2013). Case Study Research: Design and Methods (Applied Social Research Methods) (5thed.). Thousand Oaks, CA: Sage Publications.

Zainudin, A. (2012). A Handbook on SEM: Structural Equation Modelling Using Amos Graphics (4th ed.). Kelantan: University Technology MARA Press.

Zhang, J., & Wei, W. X. (2012). Managing Political Risks of Chinese Contracted Projects in Libya. Project Management Journal, 43(4), 42-51.




DOI: http://dx.doi.org/10.46827/ejmms.v0i0.559

Refbacks

  • There are currently no refbacks.


Copyright (c) 2019 Rashid Hamdan Rashid Al Shehhi, S. M. Ferdous Azam

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

The research works published in this journal are free to be accessed. They can be shared (copied and redistributed in any medium or format) and\or adapted (remixed, transformed, and built upon the material for any purpose, commercially and\or not commercially) under the following terms: attribution (appropriate credit must be given indicating original authors, research work name and publication name mentioning if changes were made) and without adding additional restrictions (without restricting others from doing anything the actual license permits). Authors retain the full copyright of their published research works and cannot revoke these freedoms as long as the license terms are followed.

Copyright © 2017-2023. European Journal of Management and Marketing Studies (ISSN 2501 - 9988) is a registered trademark of Open Access Publishing Group. All rights reserved.

This journal is a serial publication uniquely identified by an International Standard Serial Number (ISSN) serial number certificate issued by Romanian National Library. All the research works are uniquely identified by a CrossRef DOI digital object identifier supplied by indexing and repository platforms. All the research works published on this journal are meeting the Open Access Publishing requirements and standards formulated by Budapest Open Access Initiative (2002), the Bethesda Statement on Open Access Publishing (2003) and  Berlin Declaration on Open Access to Knowledge in the Sciences and Humanities (2003) and can be freely accessed, shared, modified, distributed and used in educational, commercial and non-commercial purposes under a Creative Commons Attribution 4.0 International License. Copyrights of the published research works are retained by authors.