THE IMPACT OF ISO PRINCIPLES OF TOTAL QUALITY MANAGEMENT ON HIGHER EDUCATION QUALITY

Fatima Salim Mohamed Zanqar, Ali Khatibi, S. M. Ferdous Azam, Jacquline Tham

Abstract


Total quality management (TQM) represents a set of practices for continuously improvement within organizations. The government of UAE has taken large steps towards the implementation of TQM. Despite that, many organizations in UAE are not able to apply the principles of TQM. The aim of this study is to investigate the effect of TQM principles developed by the International Organization for Standardization (ISO) on education quality in UCMOTHER and Higher College of Technology - Sharjah Women’s Colleges. This study used quantitative approach to answer research questions. The result of this study indicates that educational institutions need to implement the principles of TQM according to the seven principles of ISO to achieve high education quality. This study recommends that universities in UAE should establish a department of quality office in each college headed by specialist managers in TQM who will be responsible for following-up and monitoring the application of TQM like continuous improvement, teamwork spirit, and sharing decision-making.

 

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total quality management (TQM), education quality, international standardization organization (ISO)

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DOI: http://dx.doi.org/10.46827/ejmms.v0i0.596

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