STUDENTS’ SATISFACTION TOWARDS BIOSYSTEMS TECHNOLOGY; DOES PROGRAMME QUALITY MATTERS? (EVIDENCE FROM SRI LANKAN PERSPECTIVES)

K. G. W. K. Katukurunda, Mohd Shukri Ab. Yajid, Ali Khatibi, S. M. Ferdous Azam

Abstract


In the competitive education setting, with declining students’ enrolment into the programme of study, the policy makers, curriculum developers and other relevant personnel should pay much attention to address the issue of attracting secondary students into job market demanded programmes. The purpose of the present study was to examine the relationship between perceived programme quality and the students’ satisfaction in selected government schools in Sri Lanka. The present study applied quantitative design using 410 senior secondary students who studied Biosystems Technology. The conceptual framework has been formulated based on the comprehensive review of the past studies. Multiple regression analysis was used to test the relationships among the dimensions of programme quality and students’ satisfaction as hypothesized. The finding indicated that the dimensions of programme quality have been correlated significantly with secondary students’ satisfaction whilst there was a positive and significant relationship amongst the four dimensions of programme quality and students’ satisfaction towards Biosystems Technology programme. Thus, the finding of current study has provided significant contribution to the existing body of knowledge in terms of offering statistically established conceptual framework and a validated measuring scale in satisfaction to the general education system. Furthermore, the implications were provided for the policy makers and relevant personnel to make remedial measures in order to quality improvement of Biosystems Technology programme.

 

Article visualizations:

Hit counter

DOI

Keywords


biosystems technology, perceived quality of programme and its dimensions, senior secondary students, students’ satisfaction, general education system

Full Text:

PDF

References


Abidin, M. (2015). Higher Education Quality: Perception Differences among Internal and External Stakeholders. International Educational Studies, 8(12), 185-192.

Briassoulis, D. (2008). From USAEE-TN to under the Recent Developments of Higher Education in Europe. Proceedings of the 1stERABEE Workshop on Definition of the Emerging Biosystems Engineering Discipline in Europe, (pp. 5-12). Madrid. 3-4 April 2008.

Baucer, K.V. (2015). Measuring student Satisfaction in the Andrew University School of Business, Honors Thesis Paper, 104.

Chinna, K, & Yuen, C.W. (2016). Statistical Analysis using SPSS (3rd Ed.), Pearson Malaysian Sdn Bhd. Cohen, Jack. (1988). Statistical power analysis for the behavior sciences: Routledge.

Cronin, J.J., & Taylor, S. A. (1992). Measuring service quality: a re-examination and extension. Journal of Marketing, 56(3), 55-68.

DeShields, O.W., Kara, A., & Kaynak, E. (2005). Determinants of business student satisfaction and retention in higher education: Applying Herzberg’s two- factor theory. International Journal of Educational Management, 19(2), 128-139.

Dharmaratne, G.D.I.K. (2014). An Empirical Investigation on the Internet Banking Service Quality and Its Impact on Customer Satisfaction and Loyalty: Special reference to the Sri Lankan Banking Sector. Management and Science University, Malaysia.

Duong, Minh-Quang. (2015). The Factors Influencing Student Satisfaction in Vietnamese Higher Education. International Research in Education, 4.1, 27-38.

Elliot, K.M., & Healy M.A. (2001). Key factors influencing student satisfaction related to recruitment and retention. Journal of Marketing for Higher Education, 10, 1-11.

Espinoza, O., Gonzalez, L.E., McGinn, N., Castillo, D., and Sandoval, L. (2017). Factors that affect post-graduation satisfaction of Chilean University Students. Journal of Studies in higher education, 1-16.

Farahmandian, S., Minavand, H., & Afshardost, M., (2013). Percived service quality and student satisfaction in higher education, ISOR Journal of Business and Management, 12(4), 65-64.

Gibson, A., (2010). Measuring business student satisfaction: a review and summary of the major predictors”, Journal of Higher Education Policy and Management, 32(3), 251-259

Grace, Debra, Weaven, Scott, Bodey, Kelli, Ross, Mitchell, & Keith. (2012). Putting student evaluations into perspective: The Course Experience Quality and Satisfaction Model (CEQS), Studies in Educational Evaluation, 1-28

Hair, Joe F., Ringle, Christain, M., & Sarstedt, Marko. (2011). PLS_SEM: Indeed, a silver bullet. The Journal of Marketing Theory and Practice, 19(2), 139-152.

Hair, J.F., Anderson, R.E., Tatham, R.L., & Black, W.C. (1998). Multivariate Data Analysis (5 Ed.). New Jersey: Prentice Hall.

Hu, H.H., Jay, K., & Thanika, D.J. (2009). Relationship and impact of service quality, perceived value, customer satisfaction, and image: an empirical study. The Service Industries Journal, 29(2), 111-125.

Kuo, Y.C., Walker, A.E., Belland, B.R., & Schroder, K.E. (2013). A predictive study of student satisfaction in online education programs. The International Review of Research in Open and Distributed Learning, 14(1), 16-39.

Letcher, D.W., & Neves, J.S. (2010). Determinants of undergraduate business student satisfaction. Research in Higher Education Journal, 6, 1.

Li, (2012). Exploring the Relationships among Service Quality, Customer Loyalty and Word-Of-Mouth for Private Higher Education in Taiwan. Asian Pacific Management Review, 18(4), 375-389.

Malik, et al., (2011), A study on Student Satisfaction in Pakistani Universities: The Case of Bahauddin Zakariya University, Pakistan. Asian Social Science, 7(7), 209- 219.

Mansori, S., Vaz, A., & Ismail, Z.M.M. (2014). Service Quality, Satisfaction and Student Loyalty in Malaysian Private Education. Asian Social Science, 10(7), 57-66.

Ministry of Education Sri Lanka. (2013, January). Education First Sri Lanka. Battaramulla: Ministry of Education.

Ministry of Education Sri Lanka. (2013). Introduction of Technology Stream for General Certificate of Education (Advanced Level). Battaramulla: Ministry of Education.

Ministry of Education Sri Lanka. (2014). Implementation of the Technology Stream in Schools of Sri Lanka and Time Bound Action Plan for Technology Stream Rollout, Battaramulla: Ministry of Education.

Nadiri, H. (2011). Strategic Issue in Higher Education Marketing: How University Students’ Perceive Higher Education Service. Asian Journal of Quality. 7(2), 125- 140.

O’Driscoll, F. (2012). What matters most: An exploratory multivariate study of satisfaction among first year hotel/hospitality management students. Quality Assuerance in Education, 20(3), 237-258.

Peng, P.J., & Samah, A. (2006). Measuring students' satisfaction for quality education in e-learning university. UNITAR E Journal, 2(1), 11-21.

Price, I., Matzdorf, K., Smith, L., & Agahi, H. (2003). The impact of facilities on student choice of university. Facilities, 21(10), 212-222.

Samaedui, S., Bukit, I.G.M.Y., Metasari, (2011). The Effect of Students’ Perceived Service Quality and Perceived Price on Students’ Satisfaction, Management Science and Engineering, 9(1), 88 – 97.

Sekaran, U. & Bougie, R. (2010). Research Methods for Business: A Skill Building Approach (5th Ed.). New Delhi: Wiley India (P.) Ltd.

Seng, E.L.K., & Ling, T.P. (2013). A Statistical Analysis of Education Service Dimensions on Business School Students’ Satisfaction. International Education Studies, 6(8), 136-146.

Serenko, A. (2010). Students’ satisfaction with Canadian Music programme: the application of the American Customer Satisfaction Model in higher education. Journal of Assessment & Evaluation, p. 1-19

Sinclaire, J.K. (2014). An Empirical Investigation of Student Satisfaction with College Courses. Research in Higher Education Journal, 22(1), 1-21.

Suarman, et al., (2013). The Quality of Teaching and Learning towards the satisfaction among the University students. Journal of Asian Social Science, 9(12), 252- 260.

Sum Vichet, McCaskey J. Stephen and Kyeyune Catherine (2010), a survey research of satisfaction levels of graduate students enrolled in a nationally ranked top- 10 program at a mid-western university. Research in Higher Education Journal, 1-17.

Sureshchandar, G.S., Chandrasekharan, R., & Anantharaman, R.N. (2002). The relationship between service quality and customer satisfaction: a factor specific approach. Journal of Service Marketing, 16(4), 363-379.

Teerawut, T. (2011). Undergraduate Student Satisfaction towards the new Education System in Thailand. International Journal of Social Sciences and Humanity Studies, 3(2), 443-455.

Tessema, M.T., Ready, K., & Yu, W. (2012). Factors affecting college students’ satisfaction with major curriculum: Evidence from nine years of data. International Journal of Humanities and Social Science, 2(2), 34-44.

Zakaria, N., Umar, R., Deraman, W.H.A.W., & Mutalib, S.S.S.A. (2016). Regression Analysis on Factors Influencing Students’ Satisfaction towards Programme Courses. Indian Journal of Science and Technology, 9(17), 1-5.

Zikmund, W.G., Babin, B.J., Carr, J.C., & Griffin, M., (2010). Research Methods (8th Ed.). Available at https://drmramzan.files.wordpress.com/.../business-research- method-zikmund-el-al-8th-ed-copy.pdf




DOI: http://dx.doi.org/10.46827/ejoe.v0i0.2165

Refbacks

  • There are currently no refbacks.


Copyright © 2016-2023. European Journal of Open Education and E-learning Studies (ISSN 2501-9120) is a registered trademark of Open Access Publishing GroupAll rights reserved.

This journal is a serial publication uniquely identified by an International Standard Serial Number (ISSN) serial number certificate issued by Romanian National Library (Biblioteca Nationala a Romaniei). All the research works are uniquely identified by a CrossRef DOI digital object identifier supplied by indexing and repository platforms.

All the research works published on this journal are meeting the Open Access Publishing requirements and can be freely accessed, shared, modified, distributed and used in educational, commercial and non-commercial purposes under a Creative Commons Attribution 4.0 International License (CC BY 4.0).