HEALTHCARE APPLICATION OF OPERATIONS MANAGEMENT TOOLS AND TECHNIQUES: A REVIEW OF LITERATURE

Nsikan John Efiok, Peter Micheal Rawlings

Abstract


This paper undertakes a review of extant literature to examine the outlets in which operations management tools and techniques have been applied for improved healthcare delivery. Just as operations management has found usefulness in many other industrial sectors, this report shows that healthcare has also recorded significant advances as the principles of operations management are continually being utilised. This is evident in areas such as the management and planning of medical capacity like bed space; management of medical inventory, equipment scheduling and assignment of doctors, nurses, and other medical personnel to patience. Moreover, operations management tools have been pivotal in making improvements in such areas as medical logistics, drugs and vaccine distribution, and the management of the health supply chain. The healthcare industry has also seen a couple of successes in implementing sustainable operations management in some aspects of healthcare logistics, ethical healthcare services, and responsible healthcare delivery. However, the major challenges in applying sustainability initiatives in healthcare relate to the disposal of medical wastes, effective application of six-sigma for process improvement, and managing long waiting lines experienced in most developing nations' hospital facilities.

 

Article visualizations:

Hit counter


Keywords


healthcare operations management; operations management tools and techniques; healthcare logistics and supply chains, sustainable healthcare operations management

Full Text:

PDF

References


Arnolds, I., Nickel, S. (2015). Layout planning problems in health care. In Eiselt, H. A., Marianov, V. (Eds.), Applications of location analysis (pp. 109–152). London, England: Springer.

Caldera, H., Desha, C., Dawes, L. (2017). Exploring the role of lean thinking in sustainable business practice: A systematic literature review. Journal of Cleaner Production 167, 1546- 1565.

Calia, R. C., Guerrini, F. M., de Castro, M. (2009). The impact of Six Sigma in the performance of a Pollution Prevention program. Journal of cleaner production 17(15), 1303-1310.

Chan, J. S., Samson, D. A., Sohal, A. S. (1990). An integrative model of Japanese manufacturing techniques. International Journal of Operations & Production Management, 10(9), 37-56.

Corinne, M. K. Michael, R. W., & Nancy, E. D. (2016). Operations management in healthcare: Strategy & Practice. https://www.springerpub.com/operations-management-in-healthcare-9780826126528.html

Dieste, M., Panizzolo, R., Garza-Reyes, J. A., Anosike, A. I. (2019). The relationship between lean and environmental performance: practices and measures. Journal of Cleaner Production, 224, 120-131. DOI: 10.1016/j.jclepro.2019.03.243

Fennigkoh L., Smith B. (2019). Clinical equipment management. Joint Commission on Accreditation of Healthcare Organizations Plant Technology and Safety Management Series, 21(2), 5–14

Fleury, A. (1999). The changing pattern of operations management in developing countries: the case of Brazil, International Journal of Operations and Production Management, 19(5/6), 552- 564.

Hahn P., Krarup J. (2001). A hospital facility layout problem finally solved, Klinikum Regensburg Hospital, Germany.

Hipkin, I. & Bennett, D. (2004). operations management as a vehicle for developing production competence in emerging economies. 2nd World POM Conference & 15th Annual POMS Conference Cancun, Mexico, April 30 – May 3, 2004

Huyen, D. T., Binh, N. T. Tuan, T. M., Trung, T. Q. Nhu, N. G. Dey, N. Son, L. (2017). Analyzing trends in hospital-cost payments of patients using ARIMA and GIS: case study at the Hanoi medical university hospital, Vietnam, Journal of Medical Imaging Health Information. 7(2), 421–429.

Ileri, Y. Y. (2013). The Importance of Layout Organization in Hospital Management Efficiency: A Model in S.U. Medical Faculty Hospital, Selcuk University, 2013.

Iqbal, S. (2022). Role of Operation Management in This Era of Globalization. Research & Development, 3(1), 18-22. doi: 10.11648/j.rd.20220301.14

Muhammet, G, & Guneri, A., F. (2021). Hospital Location Selection: A Systematic Literature Review on Methodologies and Applications, Mathematical Problems in Engineering, https://doi.org/10.1155/2021/6682958

Nsikan, J., Affiah, E., Briggs, I., & Koko, N. (2022). Sustainable supplier selection factors and supply chain performance in the Nigerian healthcare industry. Journal of Transport and Supply Chain Management, 16, 8. doi: https://doi.org/10.4102/jtscm.v16i0.633

Nsikan, J. E., Ekeins, T. M., Tarela, O. A. and Affiah, E. A. (2018). Success strategies for efficient healthcare supply chain management: The experiences of tertiary hospitals in South-South Nigeria. The International Journal of Humanities and Social Studies, 6(4), 150-155.

Okon, S. Uduak, A. & Nsikan, E. J. (2019). Supply Chain Management Practices and Hospital Operational Efficiency: The Nigerian Example. International Journal of Scientific and Research Publications, 9(7), 651-659.

Oyamo, E. A., and Mburu, D. K. (2014). Effect of procurement processes on the distribution of pharmaceutical drugs in public hospitals in Kenya. A case of mission for essential days and supplies (MEDS). Prime Journal of Social Science, 3(5), 721-732.

Peter, A. A. & Nsikan, E. J. (2021). Queue Management Benchmark for Modelling Patients' Flow in Nigerian Public Hospitals. Journal of Economics, Management and Trade 27(8),17-27,

Rao, R., Mellon, P. Sarley, D. (2006). Procurement Strategies for Health Commodities an Examination of Options and Mechanisms within the Commodity Security Context IN T.U.S.A.F.I. Development (Ed.), DELIVER, John Snow, Inc.

Reiling, B., Ronda, D., & Murphy, M. (2021). The Impact of Facility Design on Patient Safety Journal of Advanced Nursing. 18(7), 1101–5.

Shadrack, M. M. Dominic, C. O. and Lilian, K. M. (2015). Inventory Management Practices for Essential Drugs at Public and Mission Hospitals in Meru County, Kenya. International Journal of Current Business and Social Sciences, 1(4), 77-103.

Shepard, D., Hodgkin, D., & Anthony, Y. (2000). Analysis of hospital costs: A manual for managers. Geneva, Switzerland: World Health Organization. Retrieved from http://people.brandeis.edu/~shepard/w-manual.pdf

Slack, N., Chambers, S. and Johnston, R. (2007). Operations Management, 5th edn, Harlow, Pearson Education Limited

Toba, S. Tomasini, Y. and Yang, H. (2011). Supply Chain Management in Hospital: A Case Study. California Journal of Operations Management. 6(1), 49-55.

Tongur, V., Hacibeyoglu, M., & Ulker, E. (2020). Solving a big-scaled hospital facility layout problem with meta-heuristics algorithms. Engineering Science and Technology, an International Journal, 23(4), 951–959. doi: 10.1016/j.jestch.2019.10.006

Verónica, D., William, S., and Elena, V. (2019). Sustainable Supply Chain Management Practices and Sustainable Performance in Ukrainian Hospitals: A Systematic Review and Integrative Framework. Sustainability, 11, 5949,1-30

Wang B., Levenson A. (2016). Equipment inclusion criteria -a new interpretation of JCAHO’s Medical Equipment Management Standard. Journal of Clinical Engineering, 25(3), 26–35.

WHO, (2011). Medical equipment maintenance programme overview. Geneva, World Health Organization, 2011.

Young, P., Saunders, R., & Olsen, L. (2010). The healthcare imperative: Lowering costs and improving outcomes—Workshop series summary. Washington, DC: National Academies Press.

Yucesan, M. & Gul, M. (2020). Hospital service quality evaluation: an integrated model based on Pythagorean fuzzy AHP and fuzzy TOPSIS, Soft Computing, 24(5), 3237–3255.




DOI: http://dx.doi.org/10.46827/ejphs.v5i2.122

Refbacks

  • There are currently no refbacks.


Copyright (c) 2022 Nsikan John Efiok, Peter Micheal Rawlings

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

Copyright © 2019 - 2023. European Journal of Public Health Studies (ISSN 2668-1056/ISSN-L 2668-1056) is a registered trademark of Open Access Publishing Group. All rights reserved.

This journal is a serial publication uniquely identified by an International Standard Serial Number (ISSN) serial number certificate issued by Romanian National Library. All the research works are uniquely identified by a CrossRef DOI digital object identifier supplied by indexing and repository platforms. All the research works published on this journal are meeting the Open Access Publishing requirements and standards formulated by Budapest Open Access Initiative (2002), the Bethesda Statement on Open Access Publishing (2003) and Berlin Declaration on Open Access to Knowledge in the Sciences and Humanities (2003) and can be freely accessed, shared, modified, distributed and used in educational, commercial and non-commercial purposes under a Creative Commons Attribution 4.0 International License. Copyrights of the published research works are retained by authors.