INFLUENCE OF LEADERSHIP STYLE ON SERVICE DELIVERY IN EMBU COUNTY GOVERNMENT, KENYA

Flora Njura Kanyua, Kubaison Thiane

Abstract


The implementation of devolved government system in Kenya has enabled most citizens to receive efficient and better services. This is facilitated by supportive leadership style such as democratic styles which enables different actors to participate in decision making and implementation of service delivery. The study objective was to find out how leadership style influences implementation of service delivery in County government. The null hypothesis stated that there is no significant relationship between leadership Style and implementation of service delivery in County government. This study adopted descriptive study design. The study made use of stratified sampling. Stratified is where the researcher divides a study area in portion and then he/she picks few individuals for study. The sample size comprises of 110 respondents. The researcher used descriptive statistics including frequency distribution tables, percentages. In addition to this, inferential statistical techniques were considered such as Pearson correlations and multiple regression analysis. They were used to establish relationships among variables. A detailed description of the data and the findings were presented in tables. The study found that county government has a policy on leadership style. It was also found that workers were not free to make most decisions without consulting their seniors, meaning decisions are made by their seniors. The study recommended that the County government should embrace participative leadership which may encourage implementation of service delivery in County governments and that county government employees should be allowed to air their grievances to the top county managers, avoid authoritative leadership in County government.

 

JEL: G18, G28, H11

 

Article visualizations:

Hit counter

DOI

Keywords


influence, leadership style, service delivery

References


Gilbert & Matviuk (2008). The Symbiotic Nature of the Leader-Follower relationship and its impact on Organizational Effectiveness. Academic Leadership.

Heifetz, R., & Laurie, D., (2012). The work of leadership. Harvard Business Review, 79 (11), 131-141. Hogg, M. (2001). A social identity theory of leadership. Personality & Social Psychology Review, 5 (3), 184-201.

Hout, Thomas M. (2009). "Books in Review: Are Managers Obsolete?" Harvard Business Review 77, no. 2: 161–168.

Humphreys, P., C., (1998). Improving Public Service Delivery. Institute of Public Administration, Dublin, Ireland.

Kelly, R. (2011). Information asymmetries and the provision of finance to small firms. Journal International Small Business, 11(1) 35-46.

Khalid, S., A. (2010). Improving the Service Delivery: A Case Study of a Local Authority in Tamrakar. Impact of Citizen Charter in Service Delivery: A Case of District Administration Office. Kathmandu. Journal of social studies and governance.

Muchemi, S. (2009). Stakeholders Reporting: The role of Intermediaries. Business and Society Review Vol. 22, No.5.

Mugenda, O. & Mugenda, A.,(1999). Research Methods: Quantitative and Qualitative Approaches, Nairobi, ACTS Press.

Mwaura, T. (2011). Modeling Customer Impatience in a newsboy problem with time sensitive Shortages. European Journal of Operational Research, Vol 205

Saleemi, N., A. (2010) Principles and Practice of Management Simplified. ACME Press Nairobi Kenya.

Sambu, A. (2012). Efficiency, Customer Service and Financial Performance among Australian Financial Institutions. International Journal of Bank Marketing, Vol. 22.No. 5.

Saunders M. (2009). Research Methods for Business Students (5th Edition). Pearson.

Pinter, L., P. Hardi, A. Martinuzzi and Hall, J. (2012). Principles for sustainability Assessment.

Porac, J., Thomas, H. (2014), "Taxonomic mental models in competitor definition, academy of management", Academy of Management Review, Vol. 15 No.2, pp.224-40.




DOI: http://dx.doi.org/10.46827/ejefr.v0i0.280

Refbacks

  • There are currently no refbacks.


Copyright (c) 2018 Flora Njura Kanyua, Kubaison Thiane

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

The research works published in this journal are free to be accessed. They can be shared (copied and redistributed in any medium or format) and\or adapted (remixed, transformed, and built upon the material for any purpose, commercially and\or not commercially) under the following terms: attribution (appropriate credit must be given indicating original authors, research work name and publication name mentioning if changes were made) and without adding additional restrictions (without restricting others from doing anything the actual license permits). Authors retain the full copyright of their published research works and cannot revoke these freedoms as long as the license terms are followed.

Copyright © 2015 - 2018. European Journal of Economic and Financial Research (ISSN 2501-9430) is a registered trademark of Open Access Publishing GroupAll rights reserved.

This journal is a serial publication uniquely identified by an International Standard Serial Number (ISSN) serial number certificate issued by Romanian National Library. All the research works are uniquely identified by a CrossRef DOI digital object identifier supplied by indexing and repository platforms. All the research works published on this journal are meeting the Open Access Publishing requirements and standards formulated by Budapest Open Access Initiative (2002), the Bethesda Statement on Open Access Publishing (2003) and  Berlin Declaration on Open Access to Knowledge in the Sciences and Humanities (2003) and can be freely accessed, shared, modified, distributed and used in educational, commercial and non-commercial purposes under a Creative Commons Attribution 4.0 International License. Copyrights of the published research works are retained by authors.