Ferdous Azam, S. M., Graduate School of Management, Faculty of Business Management and Professional Studies, Management and Science University (MSU), Section 13, 40100 Shah Alam, Selangor, Malaysia

• Vol 2, No 4 (2017) - Articles
  SERVICE QUALITY, CUSTOMER SATISFACTION AND CUSTOMER LOYALTY OF THE HOTEL INDUSTRY IN UNITED ARAB EMIRATES (UAE): A MEASUREMENT MODEL
  Abstract  PDF  ACADEMIA.EDU  READ THE FULL ARTICLE ON CALAMEO
• Vol 2, No 3 (2017) - Articles
  MEASURING THE MEDIATING ROLE OF CUSTOMER SATISFACTION BETWEEN SERVICE QUALITY AND CUSTOMER LOYALTY IN UAE HOTEL INDUSTRY
  Abstract  PDF  ACADEMIA.EDU  READ THE FULL ARTICLE ON CALAMEO
• Vol 2, No 2 (2017) - Articles
  MEASURING THE RELATIONSHIP BETWEEN CUSTOMER SATISFACTION AND CUSTOMER LOYALTY IN THE UAE HOTEL INDUSTRY PERSPECTIVE
  Abstract  PDF  ACADEMIA.EDU  READ THE FULL ARTICLE ON CALAMEO

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