Solmaz Zanganeh


Intercultural competence is of crucial importance in our interconnected world. Intercultural competence is defined in a number of ways but generally, it is the ability to communicate and behave in appropriate ways with those who are culturally different and to co-create shared spaces, teams, and organizations that are inclusive, effective, innovative, and satisfying. This study aims to review of effective factors in intercultural competence from the viewpoint of social workers by using DELPHY and AHP Methods. First, effective factors identified by the Delphi technique and then rating is calculated by using Analytical Hierarchy Process. Data were collected through structured interviews with the questionnaire with sample of 23 from the social workers who are active in Iran in the field of international context. Personal attributes has first preference among the main factors. After that, personal skills, cultural knowledge are the next priorities.


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intercultural competence, social workers, Delphi Technique and Analytical Hierarchy Process

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