ACADEMIC LIBRARY USERS’ EXPERIENCE: A REVIEW ON RELATED CONCEPTS AND EMPIRICAL IMPLICATION

K. R. N. Harshani, Ali Khatibi, S. M. Ferdous Azam

Abstract


In order to answer the questions raised to guide this study, there is need to review previous literature that relates to variables understudied. Also, to operationally define key concepts used for this study to ensure clarity of the concepts. Literature review shows a vibrant section and significant untouched materials to structure the infrastructure of a precise subject component in whichever category of a research study. It is conducted to obtain a clear consideration about the precise area of study. The literature review is arranged developing themes directly drawn from the literature, chronologically and thematically in this study. Researchers followed literature Review as the main methodology to review the existing empirical knowledge to build conceptual content to support for the proposed research directions. The findings provide the insights on how empirical findings being shared in literature reviews connecting the concept of Band Citizenship behavior and related concepts and implications. Based on the discussion, postulate the future research directions in line with the empirical knowledge gaps found within.

 

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skill academic library, e-service, library environment, library patronage, user attitude

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