DETERMINANTS OF EMPLOYEE SATISFACTION AND CORPORATE PROFITS IN PRIVATE EXPRESS INDUSTRY: THE CHINESE PERSPECTIVE

Bian Fei, Jacquline Tham, S. M. Ferdous Azam

Abstract


This research seeks to identify and analyze the market competition for the Jiangsu Express industry. In 331 prefecture-stage towns, there are around 13,000 self-operated shops. SF Express made a total profit of 57.48 billion yuan in 2016. To retain a competitive edge, express businesses must have a recognizable brand. Franchising may assist in enhancing the enthusiasm of the company in a short period. Other problems persist, including high staff turnover and loss of customer satisfaction. This in-depth essay addresses private express companies’ issues. The quality of customer service, and positive company culture, are all critical elements in employee satisfaction and financial success. Private Express Industry’s strategy is comprised of all of these elements. According to these results, employee satisfaction and company profitability are linked and is critical to corporate success. According to this study, incentives, company culture, and customer service are all essential drivers of profit choices. This research examined policymakers’ views toward outcome-based profitability. Future policymaker views will be explored via this research. This study’s results may have economic implications. Future research in other developing countries may use this study’s research methodology as a starting point. Future studies may investigate the long-term impact of Corporate Profits behaviour and the prevalence of Private Express Industry knowledge in different business sectors and industries.

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employee satisfaction, corporate profits, private express industry, China

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DOI: http://dx.doi.org/10.46827/ejhrms.v5i3.1196

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