EFFECT OF ATTITUDE SURVEY ON JOB SATISFACTION AMONG THE MEDICAL STAFF IN PUBLIC HEALTH FACILITIES IN BOMET COUNTY, KENYA

Chepkoech Cathleen Kimetto, Simon Kipchumba, Daisy Bowen

Abstract


The public health facilities in Kenya provide diverse health services to its citizens throughout the country. Public health employees across the country have exhibited some dissatisfaction in the recent past which has led to poor service delivery as well strikes. This could be a result of delays in salaries, poor remuneration, poor working conditions, lack of PPEs and non-inclusion of employees in airing their views. These issues and others are indicative of having demotivated and unsatisfied employees. This study, therefore, purposes to establish the effect of the attitude survey strategies on job satisfaction among the medical staff in public health facilities in Bomet County. Specifically, the study seeks to examine whether attitude surveys, upward communication, employee participation and suggestion schemes have an effect on the job satisfaction of employees in public health facilities in Bomet County. The study was guided by the anxiety uncertain theory. A cross-sectional descriptive research design was used. The study targeted 205 medical staff drawn from 3 public health facilities in Bomet County. A stratified random sampling technique was used. A sample size of 136 medical staff was used in the study. A questionnaire was used for data collection. A pilot study was undertaken in Kericho referral hospital. The study made the following conclusions. The study concluded that the attitude survey had a statistically significant influence on job satisfaction levels. The study further found that the unstandardized regression beta stood at 0.597 which indicated that a unit increase in attitude survey would lead to 0.597 change in the job satisfaction.

 

Article visualizations:

Hit counter


Keywords


attitude survey, job satisfaction, medical staff

Full Text:

PDF

References


Adamska, K. (2020). Digital mindsets, job satisfaction and the role of intolerance of uncertainty: A conditional approach Master of Science in leadership and organizational psychology. Unpublished Master of Science in leadership and organizational psychology Thesis. Norwegian Business School.

Adriyanto, A. T. (2021). Enhancing job satisfaction through colleague support and communication. Advances in Economics, Business and Management Research, 176, 222–228.

Akinwale, O. E., & Olusoji, J. G. (2020). Work environment and job satisfaction among nurses in government tertiary hospitals in Nigeria. Rajagiri Management Journal, 14(1), 71–92.

Amin, S. (2020). The role of job satisfaction in mediating the effect of leadership on employee performance. MBA-Journal of Management and Business Application, 3(2), 343–350.

Aruasa, W., Kipkirui, L., Kipkori, C., & Chebon, S. K. (2019). Determinants of physicians and nurses’ professional satisfaction at the Moi teaching and referral hospital, Eldoret, Kenya. Journal of Health, Medicine and Nursing, 64, 6–17.

Bartoll, X., Findlay, I. M., Obaa, B. B., Altman, M., & Spear, R. (2019). Review of international co-operation. COOP International Co-operation Alliance.

Bataineh, K. adnan. (2019). Impact of work-life balance, happiness at work, on employee performance. International Business Research, 12(2), 99–112.

Bedoya, E. (2021). Leadership influence on the relationship between communication satisfaction and job satisfaction in computer-mediated communication environments. Journal of Business & Retail Management Research, 15(2), 21–34.

Bejtkovský, J. (2018). Employee voice: An employee satisfaction level by selected healthcare service providers in the Czech Republic. Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, 60(6), 1407–1416.

Cheng, N. P., & Kadir, S. A. (2018). Relationship between work environment and organizational commitment among private school teachers in Klang valley. International Journal of Academic Research in Business and Social Sciences, 8(7), 781–793.

Colton, B. (2018). What are the effects of employee voice mechanisms on performance, diversity, and employee satisfaction dimensions in public corporations? Unpublished Executive Global Masters in Management Thesis. London School of Economics and Political Science.

Darlington, R. B., & Hayes, A. F. (2017). Regression analysis and linear models: Concepts, applications, and implementation. Guilford Press.

Dogonyaro, H. (2021). Employee Retention Strategy in the Hospitality Industry. Walden University.

Elliott-Mabey, N., & Davison, H. (2019). UK armed forces continuous attitude survey: A short history and description of a key strategic information tool. BMJ Military Health, 165(2), 133–135.

Fox, J. (2013). Applied regression analysis and generalized linear models. SAGE Publications Inc.

Fox, J. (2016). Applied Regressions Analysis and Linear Models. SAGE Publications Inc.

Frost, J. (2020). Regression analysis: An intuitive guide for using and interpreting linear models. Jim Publishing.

Githinji, J. W., & Muli, J. (2018). Employee engagement strategies and employee performance of Air Kenya Limited. International Academic Journal of Human Resource and Business Administration, 3(4), 397–412.

Gosavi, A. A., Garud, A. S., & Bisen, K. B. (2018a). How is employee relations in industry and emerging technology to sort out : A review “mechanical industry? International Research Journal of Engineering and Technology(IRJET), 5(9), 452–466.

Gosavi, A. A., Garud, A. S., & Bisen, K. B. (2018b). How is employee relations in industry and emerging technology to sort out : A review “mechanical industry? 5(9), 452–466.

Hadian, D., Machmud, S., & Sukmalana, S. (2021). The impact of employee attitude on organizational commitment. Jurnal Computech & Bisnis, 15(1), 52–57.

Hartley, R. D., Ellis, L., & Walsh, A. (2020). Research methods for criminology and criminal justice. Rowman & Littlefield.

Ikechi, N. P., & Zeb-Obipi, I. (2020). Job Enrichment and Employee Commitment in the Telecommunication Firms in Port Harcourt, Rivers State, Nigeria. Global Scientific Journals, 8(2), 3888–3896.

Joshi, M., Maheshwari, G. C., & Rajan Yadav. (2021). Understanding the moderation Understanding the moderation effect of age and gender on the relationship between employee career attitude and organizational citizenship behavior: A developing country perspective. Managerial and Decision Economics, 42(6), 1539–1549.

Jung, Y., & Suh, Y. (2019). Mining the voice of employees: A text mining approach to identifying and analyzing job satisfaction factors from online employee reviews. Decision Support Systems, 123, 1–12.

Kaguthi, G. K., Nduba, V., & Adam, M. B. (2020). The Impact of the nurses’, Doctors’ and clinical officer strikes on mortality in four health facilities in Kenya. BMC Health Services Research, 20(469), 1–10.

Kathukya, C. S., & Machogu, C. (2021). Effect of career management practices on employee performance in Murang’a water and Sanitation Company limited. IOSR Journal of Humanities And Social Science (IOSR-JHSS, 26(6), 43–53.

Kathukya, C. S., Mwangi, C. I., & Machogu, C. (2022). Effect of career counselling on employee performance in Murang’a water and Sanitation Company limited. International Journal of Management and Humanities, 8(8), 12–20.

Kebite, U. (2018). Determinant factors of turnover intention of employees; the case of FDRE ministry of education. Unpublished Masters of Arts in Human Resource Management Thesis.Addis Ababa University.

KEMRI. (2020). Health worker strikes in Kenya.

Kibwika, V. (2022). Occupational stress, employee attitude and job performance of Makerere University employees. Unpublished Thesis.Makerere University.

Kipkemoi, F. (2020). Hospitals empty as nurses’ strike in eighth day.

MacIntyre, P. D. (2019). Anxiety/uncertainty management and communication accommodation in women’s brief dyadic conversations with a stranger: An idiodynamic approach. SAGE Open, 9(3), 1–18.

Maina, K. (2021). A guide to linear regression analysis in thesis writing for social sciences (1st ed.). African Online School of Applied Research Skills.

Mbugua, A. W., & Namada, J. (2019). Information technology integration effect on operational performance of Kenya’s public health sector. Integrated Journal of Business and Economics, 3(3), 1–226.

Mikucki-Enyart, S. L., Petitte, S. R., & Wilder, S. E. (2018). Relational uncertainty management in adult children of divorce. Journal of Applied Communication Research, 46(4), 469–490.

Mugenda, O., & Mugenda, A. (2019). Research methods: Qualitative, quantitative & mixed methods approaches (3rd ed.). Africa Centre for Transformative and Inclusive Leadership (ACTIL).

Mukami, K. M., & Kiiru, D. (2019). Quality management strategies and customer satisfaction among public hospitals in Embu County, Kenya. International Journal of Current Aspects, 3(II), 12–25.

Muturi, B. W., & Mungai, J. (2020). Financial management practices and growth of public hospitals in Nyeri County, Kenya. International Journal of Current Aspects in Finance, Banking and Accounting, 2(3), 1–13.

Ngirande, H., & Mjoli, T. Q. (2020). Uncertainty as a moderator of the relationship between job satisfaction and occupational stress. SA Journal of Industrial Psychology, 46(1), 1–9.

Nwuche A, C., & E. O. Oshi, J. (2020). The dynamics of employee voice: Evidence from Nigeria. American International Journal of Social Science, 9(1), 61–69.

Odai, A. A., & Ayarkwa, J. (2021). Impact of effective communication management on the performance of government housing projects in Ghana. Unpublished Master of Science in Project Management Thesis.Kwame Nkrumah University of Science and Technology.

Okpu, T., & Kpakol, A. G. (2018). Enhancing job engagement through employee voice in Nigerian banking industry. IOSR Journal of Business and Management, 20(1), 24–34.

Okwuagwu, O. K., Onoh, A. N., & Nnoje, G. C. (2017a). Internal attitude survey and organizational citizenship. Journal of Management and Cooperate Governance, 9(2), 13–30.

Okwuagwu, O. K., Onoh, A. N., & Nnoje, G. C. (2017b). Internal attitude survey and organizational citizenship behaviour intelecommunication firms in Nigeria. Journal of Management and Corporate Governance, 9(2), 12–23.

Prihatsanti, U., Handoyo, S., Ardi, R., & Meliala, P. T. (2020). The role of psychological capital on employee voice: Conservation resources framework. Journal of Educational, Health and Community Psychology, 9(2), 184–195.

Rauscher, E. A., Dean, M., Campbell-Salome, G., & Barbour, J. B. (2019). “How do we rally around the one who was positive?” Familial uncertainty management in the context of men managing BRCA-related cancer risks. Social Science and Medicine, 242, 1–8.

Saridakis, G., & Cowling, M. (2020). Handbook of quantitative research methods in entrepreneurship. Edward Elgar Publishing.

Scanlon, M. L., Maldonado, L. Y., Bone, J. N., Chelagat, S., … Christoffersen-Deb, A. (2021). A Retrospective Study of the Impact of Health Worker Strikes on Maternal and Child Health Care Utilization in Western Kenya. BMC Health Services Research, 21(1), 1–7.

Silitonga, F. R., Karo Sekali, R. F., Simamora, S. G., & Nababan, M. N. (2020). Design and build e-therapy during the pandemic using an android-based user-centred design model. Journal of Computer Networks, Architecture and High Performance Computing, 3(2), 182–193.

Soomro, F. A., Shah, M. A., & Memon, M. S. (2020). Role of employee attitude as mediating variable between HR practice and organizational performance: Evidence from public sector universities. International Journal of Disaster Recovery and Business Management, 11(1), 1032–1044.

Sunday, H. A., & Barinua, V. (2022). Workplace promotion system and employee attitude to work in access bank plc. Port Harcourt. BW Academic Journal, 9(2), 41–62.

Tengah, S. A. (2019). Factors Influencing Job Satisfaction among Nurses in Public Health Facilities in Mombasa, Kwale and Kilifi Counties, Kenya. Advances in Social Sciences Research Journal, 6(5), 128–144.

Wairimu, M., & Ndeto, M. (2019). Influence of Human Resource Management Strategies on Employee Retention in Pharmaceutical Companies in Nairobi City County, Kenya. International Academic Journal of Human Resource and Business Administration, 3(7), 246–267.

Waithaka, D., Kagwanja, N., Nzinga, J., Tsofa, B., … Barasa, E. (2020). Prolonged health worker strikes in Kenya-perspectives and experiences of frontline health managers and local communities in Kilifi County. International Journal for Equity in Health, 19(1), 1–15.

Yadav, G. P., & Uprtou, A. (2022). Impact of employee attitude on the performance of an organization. Allahabad: School of Management Studies, 1–10.

Yang, J. H., Lin, C. C., Fang, S. C., & Huang, C. Y. (2019). An uncertainty management theory on the effects of abusive supervision: The moderating role of future orientation. Management Decision, 57(11), 3079–3095.

Yeo, B., Serenko, A., Palvia, P., Sato, O., … Guo, Y. (2018). Exploring job satisfaction of it workers in Taiwan, Japan, and China: The role of employee demographics, job demographics, and uncertainty avoidance. Twenty-Fourth Americas Conference on Information Systems, New Orleans, 1–10.




DOI: http://dx.doi.org/10.46827/ejhrms.v6i1.1341

Refbacks

  • There are currently no refbacks.


Copyright (c) 2022 European Journal of Human Resource Management Studies

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

The research works published in this journal are free to be accessed. They can be shared (copied and redistributed in any medium or format) and\or adapted (remixed, transformed, and built upon the material for any purpose, commercially and\or not commercially) under the following terms: attribution (appropriate credit must be given indicating original authors, research work name and publication name mentioning if changes were made) and without adding additional restrictions (without restricting others from doing anything the actual license permits). Authors retain the full copyright of their published research works and cannot revoke these freedoms as long as the license terms are followed.

Copyright © 2017-2023. European Journal Of Human Resource Management Studies (ISSN 2601-1972) is a registered trademark. All rights reserved.

This journal is a serial publication uniquely identified by an International Standard Serial Number (ISSN) serial number certificate issued by Romanian National Library. All the research works are uniquely identified by a CrossRef DOI digital object identifier supplied by indexing and repository platforms. All the research works published on this journal are meeting the Open Access Publishing requirements and standards formulated by Budapest Open Access Initiative (2002), the Bethesda Statement on Open Access Publishing (2003) and  Berlin Declaration on Open Access to Knowledge in the Sciences and Humanities (2003) and can be freely accessed, shared, modified, distributed and used in educational, commercial and non-commercial purposes under a Creative Commons Attribution 4.0 International License. Copyrights of the published research works are retained by authors.


 

Hit counter