THE EFFECT OF INTEGRITY COMPLIANCE ON TASK PERFORMANCE IN THE ROYAL MALAYSIA POLICE (RMP)

Andrew Sija

Abstract


Today, integrity compliance is one of the crucial and became major requirements that have to be met to improve the best work culture and ethics in the organization. This is also to ensure continuous improvement of service quality and excellent tasks performed by organization personnel. Organizations with a workforce that embraces high integrity will undoubtedly have an excellent reputation in society, and the ability to provide quality services and, as well, as significant performance improvements. Recently, there were some complaints and dissatisfaction by the public with RMP personnel in relation to their integrity level. This research aims to investigate integrity compliance which consists of policy and procedures, training programme and commitment as determinants that precipitate the deterioration of police personnel integrity values and task performance. A quantitative study was used supported by structured questionnaires survey for obtaining primary data and information needed. A structured interview was also conducted with selected officers. There were 261 respondents involved and data were collected from selected police districts in Sarawak. Based on rigorous reviewing of past literature, instrument designing and subsequent pilot testing with three (3) hypotheses identified. The data were analyzed and tested using the statistical technique SPSS version 26. The findings revealed that integrity compliance has a direct relationship with police personnel’s task performance. A significant regression equation was found, F(3, 258)= 30.945, p< .05, with an R² = .265. The R² value of .265 indicates that 26.5% of the variation in work performance is significantly explained by the model containing the three independent variables; policy and procedure, training programme and commitment. Therefore, the study contributes to the development of integrity and compliance literature by providing a reasonable explanation of its effects on police personnel’s task performance.

 

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integrity compliance, policy and procedure, training programme, commitment, task performance

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References


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DOI: http://dx.doi.org/10.46827/ejhrms.v6i2.1461

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