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THE IMPACT OF ORGANIZATIONAL CHANGE ON THE PERFORMANCE OF TECHNICAL UNIVERSITY INSTITUTIONS IN GHANA: A CASE OF ACCRA TECHNICAL UNIVERSITY / L'IMPACT DU CHANGEMENT ORGANISATIONNEL SUR LA PERFORMANCE DES INSTITUTIONS UNIVERSITAIRES TECHNIQUES AU GHANA : UN CAS DE L'UNIVERSITÉ TECHNIQUE D'ACCRA
Abstract
Accra Technical University over the years has made internal changes at the academic registry, especially, in the area of structure, staff roles, and ICT. The reason for these changes, whether the objectives of these changes have been achieved, and how these changes have impacted on the performance of the academic registry remained unanswered. The study filled a gap by investigating the impact of organizational change on the performance of the academic registry. The study used a qualitative approach in gathering the data for the study. The findings revealed that the main objectives for the structural, task, and technological change initiative at the academic registry were to improve performance, streamline the activities and core functions of the registry, and ensure accountability at the registry. The findings of the study also revealed that the major structural change of creating units with heads to perform different roles and functions at the registry had a positive impact on performance. On the contrary, the findings revealed that technological change and change of task of staff had no impact on performance. The findings of the study revealed some key managerial issues in which alternative courses of action have been recommended to address the issues.
L'Université technique d'Accra a apporté au fil des ans des changements internes au registre académique, en particulier dans le domaine de la structure, des rôles du personnel et des TIC. La raison de ces changements, si les objectifs de ces changements ont été atteints et comment ces changements ont eu un impact sur les performances du registre académique restent sans réponse. L'étude a comblé une lacune en étudiant l'impact du changement organisationnel sur la performance du registre académique. L'étude a utilisé une approche qualitative pour collecter les données de l'étude. Les résultats ont révélé que les principaux objectifs de l'initiative de changement structurel, de tâches et technologique au sein du registre universitaire étaient d'améliorer les performances, de rationaliser les activités et les fonctions de base du registre et d'assurer la responsabilité au sein du registre. Les conclusions de l'étude ont également révélé que le changement structurel majeur consistant à créer des unités dotées de chefs chargés de remplir différents rôles et fonctions au sein du Greffe a eu un impact positif sur les performances. Au contraire, les résultats ont révélé que les changements technologiques et les changements de tâches du personnel n'avaient aucun impact sur les performances. Les conclusions de l'étude ont révélé certains problèmes de gestion clés pour lesquels des mesures alternatives ont été recommandées pour résoudre les problèmes.
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DOI: http://dx.doi.org/10.46827/ejhrms.v7i1.1552
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