Yu Yun, Jacquline Tham, S. M. Ferdous Azam


The purpose of this paper is to determine the impacts of conflicts on team trust and team performance at the University Scientific Research Teams in Jiangsu Province, China. This study considers three types of conflicts as independent variables, team success as a dependent variable, and team confidence as the mediating variable (task conflict, relationship conflict and process conflict). The survey of questionnaires is used to gather raw data: the survey of questionnaires. The questionnaire refers to a method that allows researchers to gather information on a specific target group to compare, explain or characterise an event / situation, attitudes, expertise, habits, and/or socio-demographic characteristics, and ultimately 140 respondents were considered as a final sample for this analysis. This research contributes to the existing information assembly in recognising the success of the team as this is the primary study with the arrangement of such factors. In the case of University Scientific Research Teams in Jiangsu Province, this study seeks to broaden the understanding of the link between task and relationship conflict, learning ability, accessibility of information, process conflict, team confidence, workforce optimization and team efficiency.

Article visualizations:

Hit counter


conflicts, team trust, team performance, university scientific research teams, Jiangsu Province, China

Full Text:



Awang, Z. Universiti Technologi MARA Press, Malaysia, 2012. 449, 2012. SEM Made Simple.

Azam, S. M. F, Mohd Shukri, S., & Ab Yajid, M. S. (2020). The impact of dynamic factors on the successful implementation of SAP. International Journal of Psychosocial Rehabilitation, 24(7), 5366–5376.

Azam, S. M. F. and Moha Asri A. (2015). Differential Roles between Owner and Manager in Financial Practice That Contributes to Business Success: An Analysis On Malaysian Small Business, Academic Journal of Interdisciplinary Studies, 4 (1 S2): 123-134

Azam, S. M. F., & Yusoff, S. K. M. (2020). Investment and financing analysis of automotive industry of China. International Journal of Psychosocial Rehabilitation, 24(7), 4848–4857.

Azam, S. M. F., Haque, A., Sarwar, A. and Anwar, N. (2014). Training Program Effectiveness of Service Initiators: Measuring Perception of Female Employees of Bank Using Logistic Approach, Asian Research Journal of Business Management, 1 (2): 98-108

Byrne, B. M. (2010). Multivariate applications series. Structural equation modeling with AMOS: Basic concepts, applications, and programming (2nd ed.). Routledge/Taylor & Francis Group.

Cheung, S. Y., Gong, Y., Wang, M., Zhou, L., & Shi, J. (2016). When and how does functional diversity influence team innovation? The mediating role of knowledge sharing and the moderation role of affect-based trust in a team. Human relations, 69(7), 1507-1531.

Chun, L., Tham, J. and Azam S. M. F. (2019). Corporate Competence Determining Factors in China Telecom Industry in Achieving Customer Satisfaction, European Journal of Management and Marketing Studies, 4 (3), pp.75-101

Cox, K. (2019). Integrating an Innovation Organizational Culture with Cultural Intelligence in Multicultural Teams: A Case Study of an International Student Team. City University of Seattle.

De Dreu, C. K. W., & Weingart, L. R. (2003). A contingency theory of task conflict and performance in groups and organizational teams. In M. A. West, D. Tjosvold, & K. Smith (Eds.), International handbook of organizational teamwork and cooperative working (pp. 151–166). Chichester, United Kingdom: Wiley

De Dreu, C. K. W., & Weingart, L. R. (2003). Task versus relationship conflict, team performance, and team member satisfaction: a meta-analysis. Journal of Applied Psychology, 88(4), 741-749.

De Dreu, C. K., & Weingart, L. R. (2003). Task versus conflict, team performance, and team member satisfaction: a meta-analysis. Journal of applied psychology, 88(4), 741.

De Silva, A. D. A., Khatibi, A. and Azam, S. M. F. (2017). Do the Demographic Differences Manifest in Motivation to Learn Science and Impact on Science Performance? Evidence from Sri Lanka, International Journal of Science and Mathematics Education, 16(S1), 47–67

De Wit F. R., Gree L. L., Jehn K. A. (2012). The paradox of intragroup conflict: a meta-analysis. Journal of Applied Psychology,97(2), 360-390.

DeChurch, L. A., Mesmer-Magnus, J. R., and Doty, D. (2013). Moving beyond relationship and task conflict: Toward a process-state perspective. Journal of Applied Psychology, 98, 559–578.

Desmond McEwan, Geralyn R. Ruissen, Mark A. Eys, Bruno D. Zumbo, Mark R. Beauchamp (2017). The Effectiveness of Teamwork Training on Teamwork Behaviors and Team Performance: A Systematic Review and Meta-Analysis of Controlled Interventions.

Dewi, N, Azam, S. M. F. and Yusoff, S. K. M. (2019). Factors influencing the information quality of local government financial statement and financial accountability, Management Science Letters, 9 (9): 1373-1384.

Deyoe, R. H., & Fox, T. L. (2012). Identifying strategies to minimize workplace conflict due to generational differences. Journal of Behavioral Studies in Business, 5, 1.

Dmitriy Nesterkin, Tobin Porterfield (2016). Conflict management and performance of information technology development teams, Team Performance Management, 22 (5/6), 242-256.

Duan, J., Xu, Y., & Frazier, M. L. (2019). Voice Climate, TMX, and Task Interdependence: A Team-Level Study. Small Group Research, 50(2), 199-226.

Echem, N., & Chan, S. (2018). The relationship between employee creativity and team creativity: The moderating roles of team autonomy and task interdependence. Handelshøyskole BI.

Hair, J. F. (2010). Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate data analysis, 7.

Haur, C. H., Khatibi, A. and Azam, S. M. F. (2017). Antecedents of Consumers’ Perception towards Online Advertising in Malaysia: The Structure Equation Modeling Approach, European Journal of Management and Marketing Studies, 2 (3): 15-30.

Jang, S. (2017). Cultural Brokerage and Creative Performance in Multicultural Teams. Organization Science, 28(6), 993-1009.

Katukurunda, K. G. W. K., Yajid, S. M. A, Khatibi, A. and Azam, S. M. F. (2019). Students’ Satisfaction towards Biosystems Technology; Does Programme Quality Matters? (Evidence from Sri Lankan Perspectives), European Journal of Open Education and E-learning Studies, 3 (2): 174-190.

Kline R. B. (2010). Principles and practice of structural equation modeling (3rd ed.), Guilford, New York, NY (2010).

Kuruwitaarachchi, N., Yajid, S. M. A, Khatibi, A. and Azam, S. M. F. (2019). Enhance the use of Internet Based Advanced Communication Technologies in Small and Medium Scale Enterprises in Sri Lanka, European Journal of Social Sciences Studies, 3 (2): 44-57.

Lee, C. C., Lin, Y. H., Huang, H. H., Huang, W. W., & Teng, H. H. (2015). The effects of task interdependence, team cooperation, and team conflict on job performance. Social Behavior and Personality: an international journal, 43(4), 529-536.

Lenny Ch Nawangsari, Ahmad Hidayat Sutawidjaya (2018). The Effect of Styles of Leadership, Conflict Management and Communication Organization to Team Performance, International Journal of Humanities Social Sciences and Education,5(7), 1-8.

Lumineau, F., Eckerd, S., & Handley, S. (2015). Interorganizational conflicts: Research overview, challenges, and opportunities. Journal of Strategic Contracting and Negotiation, 1(1), 42-64.

Ma Lin (2018). On the dimensionality of intragroup conflict: a study of conflict and its relationship with group innovation performance, Qinhua Publishing House,7-28.

Maghfuriyah, A., Azam, S. M. F. and Shukri, S. (2019). Market Structure and Islamic Banking Performance in Indonesia: An Error Correction Model, Management Science Letters, 9 (9): 1407-1418.

Michael A. West, Dean Tjosvold, Ken G. Smith (2005). The essentials of teamworking : international perspectives, British Library Cataloguing in Publication Data,55-70.

Nathan, M., & Lee, N. (2013). Cultural Diversity, Innovation, and Entrepreneurship: Firm-level Evidence from London. Economic Geography, 89(4), 367-394. Østergaard, C. R.

Nguyen, H. N., Tham, J, Khatibi, A. and Azam, S. M. F. (2019). Enhancing the Capacity of Tax Authorities and its Impact on Transfer Pricing Activities of FDI Enterprises in Ha Noi, Ho Chi Minh, Dong Nai, and Binh Duong Province of Vietnam, Management Science Letters, 9 (8): 1299-1310.

Nielsen, M. B., & Einarsen, S. (2012). Outcomes of exposure to workplace bullying: A meta-analytic review. Work & Stress, 26(4), 309-332.

Pambreni, Y., Khatibi, A., Azam, S. M. F. and Tham, J. (2019). The Influence of Total Quality Management toward Organization Performance, Management Science Letters, 9 (9): 1397-1406.

Paul, S., He, F., & Dennis, A. R. (2018). Group Atmosphere, Shared Understanding, and Team Conflict in Short Duration Virtual Teams. Paper presented at the Proceedings of the 51st Hawaii International Conference on System Sciences.

Phungsoonthorn, T. , & Charoensukmongkol, P. ( 2018). The Preventive Role of Transformational Leadership and Trust in the Leader on Employee Turnover Risk of Myanmar Migrant Workers in Thailand: The Moderating Role of Salary and Job Tenure. Journal of Risk Management and Insurance, 22(2), 66-82.

Rachmawati, D., Shukri, S., Azam, S. M. F. and Khatibi, A. (2019). Factors Influencing Customers’ Purchase Decision of Residential Property in Selangor, Malaysia, Management Science Letters, 9 (9): 1341-1348.

Rockstuhl, T., & Ng, K.-Y. (2015). The effects of cultural intelligence on interpersonal trust in multicultural teams Handbook of cultural intelligence (pp. 224-238): Routledge. Thammasat Review  18.

Rupert, J., & Jehn, K. A. (2009). Subgroup perceptions, conflict, and team trust. Paper presented at the conference of the International Association of Conflict Management, Chicago, IL.

Russ, T. L. (2013). The relationship between Theory X/Y: assumptions and communication apprehension. Leadership & Organization Development Journal, 34(3), 238-249.

Sheng, C., & Yeh, C. (2009). The influence of a subteam’s cohesion on its mother team. China-USA Business Review, 8(4), 58-64. Retrieved from EBSCOhost.

Tham, J., Yazid, M. S. A, Khatibi, A. A. and Azam, S. M. F. (2017). Internet and Data Security – Understanding Customer Perception on Trusting Virtual Banking Security in Malaysia, European Journal of Social Sciences Studies, 2 (7): 186-207

Thomas A.O’Neill, Matthew J.W. Mclarnon (2018), Optimizing team conflict dynamics for high performance teamwork, Human Resource Management Review , 28, 378-394.

Thompson, L. L. (4th Ed.). (2011). Making the team: A guide for managers. New Jersey: Prentice Hall.

Udriyah, U., Tham, J. and Azam, S. M. F. (2019). The Effects of Market Orientation and Innovation on Competitive Advantage and Business Performance of Textile SMEs, Management Science Letters, 9 (9): 1419-1428.

Yang, Z. Z., Tham, J. and Azam S. M. F. (2019). Negative Psychological Factors and Online Shopping Behaviour: A Review Among College Students’ at Tongren City in China, European Journal of Management and Marketing Studies, 4 (4), pp.40-58

Zhang Bo, Liu Lang, Qin Xue-bin, Wang Pai, Chen Liu, Zhang Xiao-Yan, Wang Mei (2018)Research on Management of University Scientific Research Innovation Team based on Cooperation and Sharing Platform Model. Technology and Innovation Management, 516-520.



  • There are currently no refbacks.

Copyright (c) 2020 European Journal of Human Resource Management Studies

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

The research works published in this journal are free to be accessed. They can be shared (copied and redistributed in any medium or format) and\or adapted (remixed, transformed, and built upon the material for any purpose, commercially and\or not commercially) under the following terms: attribution (appropriate credit must be given indicating original authors, research work name and publication name mentioning if changes were made) and without adding additional restrictions (without restricting others from doing anything the actual license permits). Authors retain the full copyright of their published research works and cannot revoke these freedoms as long as the license terms are followed.

Copyright © 2017-2023. European Journal Of Human Resource Management Studies (ISSN 2601-1972) is a registered trademark. All rights reserved.

This journal is a serial publication uniquely identified by an International Standard Serial Number (ISSN) serial number certificate issued by Romanian National Library. All the research works are uniquely identified by a CrossRef DOI digital object identifier supplied by indexing and repository platforms. All the research works published on this journal are meeting the Open Access Publishing requirements and standards formulated by Budapest Open Access Initiative (2002), the Bethesda Statement on Open Access Publishing (2003) and  Berlin Declaration on Open Access to Knowledge in the Sciences and Humanities (2003) and can be freely accessed, shared, modified, distributed and used in educational, commercial and non-commercial purposes under a Creative Commons Attribution 4.0 International License. Copyrights of the published research works are retained by authors.


Hit counter