Fakije Zejnullahu, Indrit Baholli


Willingness of targeted users to adopt government mobile services is a determinant for the success of m-government, and as such, requires the interest of researchers who are focused on m-government research. Understanding the factors influencing the end-users to adopt government mobile services is very important for the government to find ways to encourage the use of these services by targeted users, so that investment in adopting mobile technologies for government services can be profitable and safe. Although, some researches to measure citizens' perceptions of m-government have been conducted recently, the anticipation and explanation of m-government use to provide full understanding of the adoption of m-Government requires further investigation. For all those who would like to study the factors influencing the adoption of m-Government, it is essential to know about the work done so far by researchers and scholars of this field and to learn the theoretical and methodological approaches used in relevant researches. In attempt to provide such an overview, many research studies in the field of User Acceptance and adoption of m-Government services have been analysed in this research. A summary table reflects the studies conducted by 19 different authors in identifying factors that may influence the adoption of m-Government, by summarizing them from a selective list of articles published between the years 2011-2017.


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user acceptance, adoption of m-government, intention to use, TAM, UTAUT, DOI


Abdelghaffar H. & Magdy Y. (2012), “The Adoption of Mobile Government Services in Developing Countries The Case of Egypt”, International Journal of Information and Communication Technology Research, Volume 2, No. 4.pp.(333-341)

Abu-Shanab E. & Haider S. H. (2015), “Major factors influencing the adoption of m-government in Jordan”, Electronic Government, an International Journal, Volume 11, Issue 4, pp.(223-240)

Al-Busaidi H. A. S. (2012), “A Model of Intention to Use Mobile Government Services”,pp.(1-213) https://books.google.com/books/about/A_Model_of_Intention_to_Use_Mobile_Gover.html?id=flGlAQAACAAJ

Al-Hujran O. & Migdadi M., (2013),”Public Acceptance of M-Government Services in Developing Countries: The Case of Jordan”, E-Government Implementation and Practice in Developing Countries , Copyright © 2013, IGI Global, pp.(242-463)

Almarashdeh I. & Alsmadi M. K. (2017),” How to make them use it? Citizens acceptance of M-government”, App.lied Computing and Informatics, Volume 13, Issue 2, July 2017, pp.(194-199)

Almuraqab N. S. & Jasimuddin S. & Mansoor W. ( 2017), “Mobile government (mGovernment) Adoption factors in the UAE: A conceptual Framework based on UTAUT”, International Journal of Engineering Technology, Management and App.lied Sciences, Volume 5 Issue 3, pp.(14-19)

Almuraqab N. S. & Jasimuddin S. M. (2016), ”A literature survey of m-government services adoption: Lessons for a smart city Success”, GCC Smart government & Smart cities conference, At Dubai, UAE, Volume: 22, pp.(1-12)

Alotaibi S., & Roussinov D. (2016) “Developing and Validating an Instrument for Measuring Mobile Government Adoption in Saudi Arabia”, International Journal of Social, Behavioral, Educational, Economic, Business and Industrial Engineering Vol:10 No: 3, pp.(746-752)

Althunibat A. & Alrawashdeh T. H. A. & Muhairat M., (2014) “The Acceptance of Using M-Government Services in Jordan”Journal of Theoretical and Applied Information Technology. Vol.63, No.3, pp(733-740)

Althunibat A. & Zain N. A. M. & Sahari N. Ashaari (2011), “Modelling the factors that influence mobile government service acceptance” African Journal of Business Management Vol. 5(34), pp.(13030-13043)

Alloghani M. & Hussain A. & Al-Jumeily D. & Abuelma'atti O. (2015),” Technology Acceptance Model for the Use of M-Health Services among health related users in UAE”, International Conference on Developments of E-Systems Engineering (DeSE)/58, pp.(1-6)

Babullah A. & Dwivedi Y. & Williams M. (2015), “Saudi Citizens’ Perceptions on Mobile Government (mGov) Adoption Factors”, UK Academy for Information Systems Conference Proceedings 2015. 8. http://aisel.aisnet.org/ukais2015/8

Chuttur M. (2009). "Overview of the Technology Acceptance Model: Origins, Developments and Future Directions", Indiana University, USA . Sprouts: Working Papers on Information Systems, pp.(9-37).

Davis F. D. (1993) User acceptance of Information Technology: system charactesistict,user perceptions and behavioral impact, International Journal of Man-Machine Studies, Volume 38, Issue 3, pp.(475-487)

Hung SH. Y. & Chang C.H.M. & Kuo SH. R. (2013),” User acceptance of mobile e-government services: an empirical study”. Government Information Quarterly, 30(1), pp.(33–44).

Liu. Y & Li. H & Kostakos. V. & Goncalves. J. & Hosioa S. & Huc. F., (2014)” An empirical investigation of mobile government adoption in rural China: A case study in Zhejiang province”, Government Information Quarterly, pp.(432-442)

Osman N. B. (2013), ”Extending the Technology Acceptance Model for Mobile Government Systems”, The International Arab Conference on Information Technology (ACIT’2013), http://acit2k.org/ACIT/2013Proceedings/191.pdf

Sultana R. & Ahlan A. R. & Md. Habibullah (2016), ”A Comprehensive Adoption Model Of Mgovernment Services Among Citizens In Developing Countries, Journal of Theoretical and Applied Information Rechnology, 15th, Vol.90,No.1, pp.(49-60)

Sultana R. & Ahlan A. R. (2014), ”Understanding Citizen’s Intention to Use Mobile Government Services in Bangladesh: Role of Perceived Good Governance and Less Corruption”, Conference paper: International Conference on Governance and Innovation (GAIN2014), pp.(1-19)

Shareef M. A. & Archer N. & Dwivedi Y. K. (2015), “Examining Adoption Behavior of Mobile Government”, Journal of Computer Information Systems, Volume 53, Issue 2, pp.(39-49)

DOI: http://dx.doi.org/10.46827/ejmms.v0i0.166


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