OVERVIEW OF RESEARCHES ON THE INFLUENTIAL FACTORS OF M-GOVERNMENT'S ADOPTION

Fakije Zejnullahu, Indrit Baholli

Abstract


Willingness of targeted users to adopt government mobile services is a determinant for the success of m-government, and as such, requires the interest of researchers who are focused on m-government research. Understanding the factors influencing the end-users to adopt government mobile services is very important for the government to find ways to encourage the use of these services by targeted users, so that investment in adopting mobile technologies for government services can be profitable and safe. Although, some researches to measure citizens' perceptions of m-government have been conducted recently, the anticipation and explanation of m-government use to provide full understanding of the adoption of m-Government requires further investigation. For all those who would like to study the factors influencing the adoption of m-Government, it is essential to know about the work done so far by researchers and scholars of this field and to learn the theoretical and methodological approaches used in relevant researches. In attempt to provide such an overview, many research studies in the field of User Acceptance and adoption of m-Government services have been analysed in this research. A summary table reflects the studies conducted by 19 different authors in identifying factors that may influence the adoption of m-Government, by summarizing them from a selective list of articles published between the years 2011-2017.

 

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Keywords


user acceptance, adoption of m-government, intention to use, TAM, UTAUT, DOI

References


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