AN INVESTIGATION OF THE INFLUENCE OF COMMUNICATION AT THE OPERATIONAL AND INDIVIDUAL LEVEL AT THE WORKPLACE

Noor Hanim Rahmat, Nor Amirul Asraf Razali, Noorhasimah Hj Awang

Abstract


Among the many types of interaction at the workplace are communication at the organisation level and communication among employees. Effective communication at the operational level provides good foundation for interaction within and outside the organisation. effective communication at individual levels among the employers’ help create positive work environment and therefore enhance productivity of each employee in the long run. This quantitative pilot study was carried out in a government organisation. 68 respondents answered a 34-item survey on 5-likert scales. Findings showed that employees felt that besides effective communication at top-down level, there should also be good communication within the organisation and among the employees themselves. Positive interaction would lead to positive communication and thus improve motivation at work as well as productivity.

 

Article visualizations:

Hit counter

DOI

Keywords


communication, workplace, organisation, operational level, individual level

Full Text:

PDF

References


Asamu, F. F. (2014). The Impact of Communication on Workers’ Performance in Selected Organisations in Lagos State, Nigeria. IOSR Journal of Humanities and Social Science, Vol 19(8), pp 75-82. Retrieved from https://pdfs.semanticscholar.org/da0b/f54bf14beb03508ad87242401aa211e0bcb4.pdf

Beattie, G. & Ellis, A. (2014). The psychology of language and communication. London: Psychology Press Bergman, C., Dellve, L., and Skagert, K. (2016). Exploring Communication Processes in Workplace Meetings: A Mixed Methods Study in a Swedish Healthcare Organisation. IOS Open Library, Vol 54(3), pp 533-541

Bucata, G. and Rizescu, A. M. (2017). The Role of Communication in Enhancing Work Effectiveness of an Organisation. Land Forces Academy Review. Vol XXII, No 1(85), pp49-57. Retrieved from https://content.sciendo.com/view/journals/raft/22/1/article-p49.xml

Coffelt, T. A., Baker, M. J., & Corey, R. C. (2016) "Business Communication Practices From Employers’ Perspectives" . English Publications. 117.

https://lib.dr.iastate.edu/engl_pubs/117

Harp, A. L. (2011). Effective Change Communication in the Workplace. Masters Thesis, University of Tennessee, Knoxville. Retrieved from https://trace.tennessee.edu/cgi/viewcontent.cgi?referer=https://www.google.com/&httpsredir=1&article=2111&context=utk_gradthes

Husain, Z. (2013) Effective Communication brings successful organisational Change. The Business & Management Review, Vol 3(2), pp 43-50. Retrieved from http://www.abrmr.com/myfile/conference_proceedings/Con_Pro_12315/7-dubai13.pdf

Mallett-Hamer, B. (2005) Communication within the Workplace. Master Thesis, University of Wisconsin-Stout, Menomonie. Retrieved from https://core.ac.uk/download/pdf/5066737.pdf

Mayfield, J. and Mayfield, M. (2017) Leadership Communication: Reflecting, Engaging, and Innovating. International Journal of Business Communication. Vol 54(1), pp3-11. Retrieved from https://journals.sagepub.com/doi/abs/10.1177/2329488416675446

Miller, K. (2012). Organizational Communication: Approaches and Processes (6th ed.). Belmont, CA: Thomson-Wadsworth.

McGehee, W. and P. W. Thayer, 1961. Training in business and industry. New York: John Wiley & Sons.




DOI: http://dx.doi.org/10.46827/ejsss.v0i0.688

Copyright (c) 2019 Noor Hanim Rahmat, Nor Amirul Asraf Razali, Noorhasimah Hj Awang

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

The research works published in this journal are free to be accessed. They can be shared (copied and redistributed in any medium or format) and\or adapted (remixed, transformed, and built upon the material for any purpose, commercially and\or not commercially) under the following terms: attribution (appropriate credit must be given indicating original authors, research work name and publication name mentioning if changes were made) and without adding additional restrictions (without restricting others from doing anything the actual license permits). Authors retain the full copyright of their published research works and cannot revoke these freedoms as long as the license terms are followed.

Copyright © 2016 - 2023. European Journal Of Social Sciences Studies (ISSN 2501-8590) is a registered trademark of Open Access Publishing Group. All rights reserved.

This journal is a serial publication uniquely identified by an International Standard Serial Number (ISSN) serial number certificate issued by Romanian National Library. All the research works are uniquely identified by a CrossRef DOI digital object identifier supplied by indexing and repository platforms. All the research works published on this journal are meeting the Open Access Publishing requirements and standards formulated by Budapest Open Access Initiative (2002), the Bethesda Statement on Open Access Publishing (2003) and  Berlin Declaration on Open Access to Knowledge in the Sciences and Humanities (2003) and can be freely accessed, shared, modified, distributed and used in educational, commercial and non-commercial purposes under a Creative Commons Attribution 4.0 International License. Copyrights of the published research works are retained by authors.