Noor Hanim Rahmat, Nor Amirul Asraf Razali, Noorhasimah Hj Awang


Among the many types of interaction at the workplace are communication at the organisation level and communication among employees. Effective communication at the operational level provides good foundation for interaction within and outside the organisation. effective communication at individual levels among the employers’ help create positive work environment and therefore enhance productivity of each employee in the long run. This quantitative pilot study was carried out in a government organisation. 68 respondents answered a 34-item survey on 5-likert scales. Findings showed that employees felt that besides effective communication at top-down level, there should also be good communication within the organisation and among the employees themselves. Positive interaction would lead to positive communication and thus improve motivation at work as well as productivity.


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communication, workplace, organisation, operational level, individual level

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