Harriet Wambui Njui


This paper reviews literature on learner support services provided by learning institutions with a view to making recommendations on how the institutions could establish structures to support students’ learning in order to provide them with the tools they need to be successful in the dynamic 21st century industry. Students’ long term success is pegged on how well they are prepared with essential skills for life and the workplace such as leadership, communication, self-awareness into their own strengths and weaknesses, initiative, problem-solving, innovation and critical thinking. Training these skills requires learning institutions to provide learners with support services to enhance their learning. This entails putting in place programmes and co-curricular activities that engage learners in meaningful non-formal and informal learning and emphasizing experiential learning including community service, volunteer school activities and other core-curricular activities that enhance the development of the skills outlined above. Further, the institutions should enhance the development of more socially-conscious learners with positive values and attitudes that enhance good global citizenship. They should also provide them with coaching and mentorship programmes to help them discover their interests; develop self-motivation, innovativeness and excellence in performance. It is the author’s hope that this paper will sensitize learning institutions to establish robust learner support services to enhance formal learning and also expose learners to experiences that equip them with skills for the 21st century industry.   


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holistic quality education, learner/student support services, soft skills, personal and professional development

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