THE CORRELATION BETWEEN INTERPERSONAL COMMUNICATION SKILLS OF INSPECTION GROUPS AND THEIR CONFLICT MANAGEMENT STRATEGIES

Ali Sabanci, Ahmet Şahin, Izzet Özdemir

Abstract


The purpose of this study was to explore the correlation between interpersonal communication skills and conflict management strategies in the case of inspection groups constituted by a number of inspectors based on the geographical and demographic dispersion of the school population in Turkey. This research was conducted as a survey. The population of the study consisted of 2493 inspectors working in 81 provinces geographically divided in seven regions. In this research, the data were collected by “Interpersonal Communication Skills Questionnaire” which consisted of 33 items and “Conflict Management Strategies Questionnaire” which consisted of 32 items. In the analyses of the study, Pearson correlations coefficient and Hierarchical regression were conducted. Consequently, the findings show that both the leaders’ and the supervisors’ views were congruent in that positive and significant correlations were found between two conflict management strategies (problem solving and compromising) and all interpersonal communication skills. The results of Hierarchical regression analysis further showed that feedback and trusting variables had statistically significant positive effects on problem solving, avoiding and dominating strategies and finally effectiveness variable had statistically significant positive effects on compromising strategy.

 

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educational administration, supervision, inspection, communication, conflict management

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