EFFECTIVENESS OF THE QUALITY SYSTEMS AND STRUCTURES EMPLOYED BY KENYAN UNIVERSITIES IN ENHANCING QUALITY EDUCATION

Harriet Wambui Njui

Abstract


Establishing quality systems in an organization is key to improving its productivity and giving it a competitive edge in the market. For example, effective implementation of quality systems enables an organization to meet the needs of both the customers and the organization and this helps to sustain and grow the business. The stiff competition in the market today requires organizations to think through ways of ensuring that they offer quality services in order to retain customers, attract new ones and remain relevant and competitive. Universities in Kenya for instance are facing a very high competition over student numbers admitted into similar programmes duplicated across universities and their constituent colleges. For a university to attract students, it is crucial to establish robust quality systems to enhance high standards of education that can give it a competitive edge above other universities. This paper reviews literature on the quality management systems employed by universities with a view to making recommendations on effective quality systems and their implementation, in order to enhance best practices in education that could enable universities to excel in scholarship, research and community service.

 

Article visualizations:

Hit counter

DOI

Keywords


quality, quality systems, total quality management, customer satisfaction

Full Text:

PDF

References


American Society for Quality. www.asq.org, accessed February 15, 2004.

Brink, C. (2010). “Quality and standards: clarity, comparability and responsibility”, Quality in Higher Education, Vol. 16 No. 2, pp. 139-152. [Google Scholar] [Crossref] [Infotrieve]

Bornman, G.M. (2004). Programme review guidelines for Quality Assurance in Higher Education: a south African Perspective. International Journal of Sustainability in Higher education. Vol. 5 No. 4.pp. 372- 383.

Commission for Higher Education (2008). Handbook on processes for Quality Assurance in Higher Education in Kenya: CHE. Nairobi.

Garvin, David, and Artemis March. A Note on Quality: The Views ofDeming, Juran, and Crosby. Boston: Harvard Business School, Press, 1981.

Gibbs, P. (2011). “Finding quality in ‘being good enough’ conversations”, Quality in Higher Education Vol. 17 No. 2, pp. 139-150. [Google Scholar] [Crossref] [Infotrieve]

Green, D. (1994), What is Quality in Higher Education?, The Society for Research into Higher Education & Open University press, Buckingham. [Google Scholar]

Hidden Curriculum Definition-The Glossary of Education Reform (2015). https://www.edglossary.org/hidden-curriculum/

International Organization for Standardization. Iso.org International Organization for Standardization. Iso.org

ISO Quality Management Systems. www.abahe.co.uk/business-administration/Quality-Management-Systems.pdf. International Organization for Standardization iso.org

Martin, M. (2018) Internal Quality Assurance: Enhancing Higher Education Quality and Graduate Employability-unesdoc-unesco. unesdoc.unesco.org/images/0026/002613/261356e.pdf

Mendes, S. Quality Management Systems- Springer. https://www.springer.com/cda/content/document/cda.../9781441971388-c1.pdf?.

Pigozzi, M.J. (2006). What is ‘quality education? (A UNESCO Perspective). International Institute for Educational Planning 7-9 rue Eugène Delacroix, 75116 Paris e-mail: info@iiep.unesco.org IIEP web site: www.unesco.org/iiep

Quality Management System. www.abahe.co.uk/business-administration/Quality-Management-Systems.pdf

Scott, C.L (2015).The futures of learning3: what kind of pedagogies for the 21st century. www.unesdoc.unesco.org/images/0024/002431/243126e.

Tam, M. (2001). ‘Measuring quality and performance in higher education’. In : Quality in Higher Education, 7(1), 47–54

Tecklemariam, A.A. (2009). Managing Education. A Handbook for student-teachers, trainers and school principles. Nairobi: CUEA Press.

The Beginner’s Guide to Quality Management Systems-CEBOs. https://www.cebos.com/blog/the-beginners-guide-to-quality-management-systems.

UNESCO (2005). EFA, Global Monitoring Report 2006: Literary for Life. Paris: UNESCO.

UNICEF (2000). Defining Quality in Education. A Paper Presented by UNICEF at the International Working Group on Education, Italy. New York: UNICEF.

What is Quality Management System/ ASQ? asq.org/learn-about-quality/quality-management-system

What is Quality Management System and how is ISO 9001 related? https://advisera.com/9001academy/.../quality-management-system-what-is-it/.


Refbacks

  • There are currently no refbacks.


Copyright (c) 2018 Harriet Wambui Njui

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

Copyright © 2015-2018. European Journal of Education Studies (ISSN 2501 - 1111) is a registered trademark of Open Access Publishing Group. All rights reserved.


This journal is a serial publication uniquely identified by an International Standard Serial Number (ISSN) serial number certificate issued by Romanian National Library (Biblioteca Nationala a Romaniei). All the research works are uniquely identified by a CrossRef DOI digital object identifier supplied by indexing and repository platforms. All authors who send their manuscripts to this journal and whose articles are published on this journal retain full copyright of their articles. All the research works published on this journal are meeting the Open Access Publishing requirements and can be freely accessed, shared, modified, distributed and used in educational, commercial and non-commercial purposes under a Creative Commons Attribution 4.0 International License (CC BY 4.0).