Harriet Wambui Njui


Quality Management Systems (QMS) refer to a framework of organized structures, methods, techniques, policies, procedures, processes, and resources established by organizations to ensure that responsibilities, schedules, relationships, contracts, and agreements are carried out as required to help them run effectively. Designing and implementing a quality management system in an organization is critical in meeting the customer’s requirements and expectations as well as instilling confidence in the organization, which in turn leads to more customers, more sales, and more repeat business. It further help to meet the organization's requirements, which ensures compliance with regulations and provision of products and services in effective and efficient manner, creating room for expansion, growth, and profit. A QMS also helps an organization to communicate to all staff a readiness to produce consistent results, prevent mistakes, reduce costs, ensure that processes are defined and controlled, and continually improve the organization's services. In a university, the focus of QMA activities is the achievement of relevant quality education. This study reviews literature on the QMS established by universities in Kenya to enhance quality improvement with a view to making recommendations on how the institutions could employ QMS to ensure that they offer relevant quality education that is responsive to the needs of students.


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