WHAT FACTORS MOST? IMPACT OF PROGRAMME QUALITY DIMENSIONS ON SECONDARY SCHOOL STUDENTS’ SATISFACTION WITH BIOSYSTEMS TECHNOLOGY PROGRAMME IN SRI LANKA

K. G. W. K. Katukurunda, Ali Khatibi, S. M. Ferdous Azam

Abstract


In general, education quality can be conceptually determined by the evaluation of students’ satisfaction. In fact, satisfying the students in programme of studies is a key element which directly effect on future students’ intake to a programme or course. The purpose of present study was to determine the impact of programme quality on students' satisfaction amongst the Sri Lankan senior secondary schools students and to analyze which dimensions of programme quality contribute the most in achieving students' satisfaction. This study used quantitative method and administered a questionnaire to 410 Biosystems Technology students from senior secondary schools in the central province of Sri Lanka. The findings revealed that programme quality is an important antecedent and determinant of the students' satisfaction with their programme of study. Interestingly, the findings indicated that subject availability for electives is the critical factor that contributes the most on students' satisfaction followed by subject content in major, classroom environment and class size and also school facilities and learning resources. Thus, the findings of the present study have provided significant contribution to the body of the knowledge in programme quality and students' satisfaction and also relevant authorities in general education such as policymakers, curriculum developers, and other relevant personnel to make necessary amendments to be improve the quality of existing programme that ensures the students' satisfaction.

 

Article visualizations:

Hit counter

DOI

Keywords


programme quality, dimensions, secondary school students, students' satisfaction, biosystems technology

Full Text:

PDF

References


Abidin, M. (2015). Higher Education Quality: Perception Differences among Internal and External Stakeholders. International Educational Studies, 8(12), 185-192.

Briassoulis, D. (2008). From USAEE-TN to under the Recent Developments of Higher Education in Europe. Proceedings of the 1stERABEE Workshop on Definition of the Emerging Biosystems Engineering Discipline in Europe, (pp. 5-12). Madrid. 3-4 April 2008.

Chinna, K, & Yuen, C. W. (2016). Statistical Analysis using SPSS (3rd Ed.), Pearson Malaysian Sdn Bhd.

Cohen, Jack. (1988). Statistical power analysis for the behavior sciences: Routledge.

Cronin, J. J., & Taylor, S. A. (1992). Measuring service quality: a re-examination and extension. Journal of Marketing, 56(3), 55-68.

Dharmaratne, G. D. I. K. (2014). An Empirical Investigation on the Internet Banking Service Quality and Its Impact on Customer Satisfaction and Loyalty: Special reference to the Sri Lankan Banking Sector. Management and Science University, Malaysia.

Duong, Minh-Quang. (2015). The Factors Influencing Student Satisfaction in Vietnamese Higher Education. International Research in Education 4.1, 27-38.

Elliot, K. M., & Healy M. A. (2001). Key factors influencing student satisfaction related to recruitment and retention. Journal of Marketing for Higher Education, 10, 1-11.

Farahmandian, S., Minavand, H., & Afshardost, M., (2013). Perceived service quality and student satisfaction in higher education, ISOR Journal of Business and Management, 12(4). 65-64.

Grace, Debra, Weaven, Scott, Bodey, Kelli, Ross, Mitchell, & Keith. (2012). Putting student evaluations into perspective: The Course Experience Quality and Satisfaction Model (CEQS), Studies in Educational Evaluation, 1-28

Hair, Joe F, Ringle, Christain, M., & Sarstedt, Marko. (2011). PLS_SEM: Indeed a silver bullet. The Journal of Marketing Theory and Practice, 19(2), 139-152.

Hair, J. F., Anderson, R. E., Tatham, R. L., & Black, W. C. (1998). Multivariate Data Analysis (5 Ed.). New Jersey: Prentice Hall.

Hu, H. H., Jay, K., & Thanika, D. J. (2009). Relationship and impact of service quality, perceived value, customer satisfaction, and image: an empirical study. The Service Industries Journal, 29(2), 111-125.

Kuo, Y. C., Walker, A. E., Belland, B. R., & Schroder, K. E. (2013). A predictive study of student satisfaction in online education programs. The International Review of Research in Open and Distributed Learning, 14(1), 16-39.

Letcher, D. W., & Neves, J. S. (2010). Determinants of undergraduate business student satisfaction. Research in Higher Education Journal, 6, 1.

Li, (2012). Exploring the Relationships among Service Quality, Customer Loyalty and Word-Of-Mouth for Private Higher Education in Taiwan. Asian Pacific Management Review, 18(4), 375-389.

Ministry of Education Sri Lanka. (2013, January). Education First Sri Lanka. Battaramulla: Ministry of Education.

Ministry of Education Sri Lanka. (2013). Introduction of Technology Stream for General Certificate of Education (Advanced Level). Battaramulla: Ministry of Education.

Ministry of Education Sri Lanka. (2014). Implementation of the Technology Stream in Schools of Sri Lanka and Time Bound Action Plan for Technology Stream Rollout, Battaramulla: Ministry of Education.

Nadiri, H. (2011). Strategic Issue in Higher Education Marketing: How University Students’ Perceive Higher Education Service. Asian Journal of Quality. 7(2), 125-140.

O’Driscoll, F. (2012). What matters most: An exploratory multivariate study of satisfaction among first year hotel/hospitality management students. Quality Assurance in Education, 20(3), 237-258.

Peng, P. J., & Samah, A. (2006). Measuring students' satisfaction for quality education in e-learning university. UNITAR E Journal, 2(1), 11-21.

Price, I., Matzdorf, K., Smith, L., & Agahi, H. (2003). The impact of facilities on student choice of university. Facilities, 21(10), 212-222.

Samaedui, S., Bukit, I G M Y., Metasari, (2011). The Effect of Students’ Perceived Service Quality and Perceived Price on Students’ Satisfaction, Management Science and Engineering, 9(1), 88 – 97.

Sekaran, U. & Bougie, R. (2010). Research Methods for Business: A Skill Building Approach (5th Ed.). New Delhi: Wiley India (P.) Ltd.

Sinclaire, J. K. (2014). An Empirical Investigation of Student Satisfaction with College Courses. Research in Higher Education Journal, 22.

Sureshchandar, G. S., Chandrasekharan, R., & Anantharaman, R. N. (2002). The relationship between service quality and customer satisfaction: a factor specific approach. Journal of Service Marketing, 16(4), 363-379.

Tessema, M. T., Ready, K., & Yu, W. (2012). Factors affecting college students’ satisfaction with major curriculum: Evidence from nine years of data. International Journal of Humanities and Social Science, 2(2), 34-44.

Zikmund, W. G., Babin, B. J., Carr, J. C., & Griffin, M., (2010). Research Methods (8th Ed.). Available at https://drmramzan.files.wordpress.com/.../business-research-method-zikmund-el-al-8th-ed-copy.pdf

Zakaria, N., Umar, R., Deraman, W. H. A. W., & Mutalib, S. S. S. A. (2016). Regression Analysis on Factors Influencing Students’ Satisfaction towards Programme Courses. Indian Journal of Science and Technology, 9(17), 1-5.


Refbacks

  • There are currently no refbacks.


Copyright (c) 2018 K. G. W. K. Katukurunda, Ali Khatibi, S. M. Ferdous Azam

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

Copyright © 2015-2018. European Journal of Education Studies (ISSN 2501 - 1111) is a registered trademark of Open Access Publishing Group. All rights reserved.


This journal is a serial publication uniquely identified by an International Standard Serial Number (ISSN) serial number certificate issued by Romanian National Library (Biblioteca Nationala a Romaniei). All the research works are uniquely identified by a CrossRef DOI digital object identifier supplied by indexing and repository platforms. All authors who send their manuscripts to this journal and whose articles are published on this journal retain full copyright of their articles. All the research works published on this journal are meeting the Open Access Publishing requirements and can be freely accessed, shared, modified, distributed and used in educational, commercial and non-commercial purposes under a Creative Commons Attribution 4.0 International License (CC BY 4.0).