Abdullah Al Mohaimen, Fatima Gul Jahan, Parsu Ram Sharma, Jas Raj Subba, Habibullah Bahar, Mohammad Nazimul Hoque, Khandaker D Islam


This study focuses on the overarching principles of quality improvement in an educational institution. Total Quality Management (TQM) is applied in this context because it indicates how this system has been and can be used to improve academic quality. This work is designed for all Higher Education Institutions (HEIs) in Bangladesh, with the exception of individual programs, departments, or services. It is used to assess and evaluate faculty members' interactions with students. Additionally, this research generates data on students' satisfaction with the institutions' varied offerings. Indeed, the research focuses on a variety of student concerns in order to compare how these institutions are now tackling quality issues to the TQM perspective and to identify both the strengths and weaknesses of these institutions' quality work. Structured questionnaires were launched and peer-to-peer interviews were performed for the analysis with moderately a large pool of students at multiple academic institutions. The findings of the result disseminated how a number of quality issues with pupils are resolved so as to develop an academic decision-making process. Finally this study offers sound guidelines and suggestions for guaranteeing effective learning processes in higher education systems.


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