FURTHER EVALUATION OF OJT TRAINING QUALITY FACTORS ON TVET STUDENTS’ SATISFACTION IN OMAN

Ali Al Barwani, S. M. Ferdous Azam

Abstract


The current demand in Oman’s labour market is to have a young skill full Omani who is capable to cope with the technical challenges in the industry, as work competence is found to be deficient. The quality of the work depends on the provision of On the Job Training (OJT) programme which is overseen by MoMP. As a result, there is a need for further investigation to determine the OJT quality factors that are associated with Trainer Quality, Effective Assessment, Clear Expectation, Learning Stimulation, Competence Development, Training Relevance, Training Resources, Effective support and Active Learning on students’ satisfaction. The study has embraced the quantitative and positivists method of research, using a stratified random sample to gauge 8 TVET institutes with a total sample of 317 participants. Additionally, the reliability of the test depends on Alpha Cronbach’s scale, and it scored acceptable levels i.e., 0.772 to 0.809. The survey instrument of Coates (2009) was adopted and the literature review was done to support the research conceptual frame. The support theories were based on SERVQUAL, TQM and Kirkpatrick four level of training evaluation model. The study survey used five Likert scales to analyze the data. The evaluation of OJT quality factors on TVET students’ satisfaction was measured, P value <0.01 and found statistically significant. The sample adequacy was measured by using KMO and Bartlett’s test and scored 0.833 within the threshold. Also, the research used three measurements of Goodness of fit and met the required threshold. Nonetheless, the hypothesis results showed an overall of 70% of hypotheses have a significant effect on TVET students’ satisfaction. Finally, the research contributes to developing work skills to meet students’ satisfaction.

 

Article visualizations:

Hit counter


Keywords


On the Job Training (OJT), quality, Technical Vocational Education and Training, TVET work skills, students’ satisfaction

Full Text:

PDF

References


Aarkrog, V. (2003). The coherence between practice situations and ways of transfer. Paper presented at European Conference of Educational Research, Hamburg. Available at: https://r.search.yahoo.com/_ylt=Awr.z2c55odksaE6kvVXNyoA;_ylu=Y29sbwNncTEEcG9zAzEEdnRpZANDQVEyNTUyM0NPXzEEc2VjA3Ny/RV=2/RE=1686656698/RO=10/RU=https%3a%2f%2fwww.cedefop.europa.eu%2ffiles%2fetv%2fUpload%2fProjectsNetworks%2fPaperBase%2fAarVi01.rtf/RK=2/RS=6BQMWYFUzAcvkvuz0u.iBwmuQ9I- (accessed on 15 May 2022).

Ajithkumar, M. U. (2016). Training of teachers: Institutionalising training and development of academic faculty of TVET institutions for realising excellence. In India: Preparation for the World of Work (pp. 183-210). Springer VS, Wiesbaden.

Al Barwani, A., & Azam, S. F. (2023). Assessing the Effect of OJT Training Quality Factors on TVET Students’ Satisfaction in Preparing for Employment in Oman. European Journal of Education Studies, 10(8). DOI: 10.46827/ejes.v10i8.4910.

Al Ghassani, A. M. (2010). The Case Study of Oman. In M. Masri, M. Jemni, A.M. Al-Ghassani, & A.A. Badawi, Entrepreneurship Education in the Arab States: A Joint Project between UNESCO and StratREAL Foundation, U.K. Case Studies on the Arab States (Jordan, Tunisia, Oman, and Egypt); UNESCO LB/2010/ED/PI/34.

Al Hinai, M. R., Bhuiyan, A. B., & Husin, N. A. (2021). The Effects OF Human Capital Attributes on The Employability Readiness Among Engineering Graduates in the High Education Institutes in Oman. American International Journal of Business and Management Studies, 3(1), 34-48. https://doi.org/10.46545/aijbms.v3i1.223.

Al Kindi, T. (2007). Economic development and Reform of skill formation relation to VET: the case study of Oman, unpublished PhD thesis, University of Cardiff, Wales.

Al Mamari, H. (2020). Using personal agency to achieve different career goals. In Developing and Utilizing Employability Capitals (pp. 164-181). Routledge.

Al Najar, N. (2016). View of Education development in Oman, International Journal of Academic Research in Education Review, 4(1):10-18. DOI:10.14662/IJARER2015.057.

Alam, M. M., Alauddin, M., Sharif, M. Y., Dooty, E. N., Ahsan, S. M. H., & Chowdhury, M. M. (2021). Students' Satisfaction and University Reputation through Service Quality in Private Higher Educational Institutions in Bangladesh. The Journal of Asian Finance, Economics and Business, 8(9), 91-100. https://doi.org/10.13106/jafeb.2021.vol8.no9.0091.

Al-Azri, M., Al-Jubari, I., & Albattat, A. (2021). The Impact of Strategic Planning Factors on Service Quality: An Empirical Study of Private Universities in Oman. The Journal of Asian Finance, Economics and Business, 8(7), 557–569. https://doi.org/10.13106/JAFEB.2021.VOL8.NO7.0557

Albuainain, M. N. A. A., Khatibi, A., Azam, S. F., & Tham, J. (2021). The Implications OF Total Quality Management for The Department OF Municipal Affairs and Transport Quality in the UAE. European Journal of Political Science Studies, 5(1). https://doi.org/10.46827/ejpss.v5i1.1181.

Al‐Marri, K., Ahmed, A. M. M. B., & Zairi, M. (2007). Excellence in service: an empirical study of the UAE banking sector. International Journal of Quality & Reliability Management. https://doi.org/10.1108/02656710710722275.

Al-Mujaini, A. O. (2018). An Overview of the TVET system in the Sultanate of Oman. available at: https://en.unesco.org/sites/default/files/oman_0.pdf (accessed on 30th June 2022).

Arambewela, R., Hall, J., & Zuhair, S. (2006). Postgraduate international students from Asia: Factors influencing satisfaction. Journal of Marketing for Higher Education, 15(2), 105-127. https://doi.org/10.1300/J050v15n02_05.

Athiyaman, A. (1997). Linking student satisfaction and service quality perceptions: The case of university education, European Journal of Marketing, 31 (7), 528- 540. https://doi.org/10.1108/03090569710176655.

Baines, L. (2008). A teacher's guide to multisensory learning: Improving literacy by engaging the senses. ASCD.

Barnett, C. (2015). Human capital and the future of the Gulf. Rowman & Littlefield.

Belwal, R., Al Balushi, H. and Belwal, S. (2015). Students’ perception of entrepreneurship and enterprise education in Oman, Education + Training, 57 (8/9), 924-947. https://doi.org/10.1108/ET-12-2014- 0149.

Belwal, R., Priyadarshi, P. and Al Fazari, M. H. (2017). Graduate attributes and employability skills: Graduates’ perspectives on employers’ expectations in Oman, International Journal of Educational Management, 31 (6), 814-827. https://doi.org/10.1108/IJEM-05-2016-0122.

Bouranta, N., Psomas, E., Suárez-Barraza, M. F., & Jaca, C. (2019). The key factors of total quality management in the service sector: a cross-cultural study. Benchmarking: An International Journal. https://doi.org/10.1108/BIJ-09-2017-0240.

Castrén, E. (2014). Neurotrophins and psychiatric disorders, Lewin, G., Carter, B. (eds) Neurotrophic Factors. Handbook of Experimental Pharmacology, 220. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-45106-5_17.

Coates, A. (2009). Building quality foundations: Indicators and Instruments to measure the quality of vocational education and training. Journal of Vocational Education & Training. 61(4), 517-534. doi:10.1080/13636820903326532.

Colomer, S. F. (2021). From Experience to Healing. Cybermedia: Explorations in Science, Sound, and Vision, 389.

Cronin Jr, J. J., & Taylor, S. A. (1992). Measuring service quality: a reexamination and extension. Journal of marketing, 56(3), 55-68. https://doi.org/10.1177/002224299205600304.

Evans, J. R., & Lindsay, W. M. (2013). Managing for quality and performance excellence. Cengage Learning.

Farrington, T., Antony, J., & O’Gorman, K. D. (2018). Continuous improvement methodologies and practices in hospitality and tourism. International Journal of Contemporary Hospitality Management. https://doi.org/10.1108/IJCHM-03-2017-0141.

Frontczak, N. T. (1998). A paradigm for the selection, use and development of experiential learning activities in marketing education. Marketing Education Review, 8(3), 25-33. https://doi.org/10.1080/10528008.1998.11488641.

Grosch, M. (2017). Developing a competency standard for TVET teacher education in ASEAN countries. Journal Pendidikan Teknologi dan Kejuruan, 23(3), 279-287.

https://doi.org/10.21831/jptk.v23i3.13418.

Guolla, M. (1999). Assessing the teaching quality to student satisfaction relationship: Applied customer satisfaction research in the classroom. Journal of marketing theory and practice, 7(3), 87-97. https://doi.org/10.1080/10696679.1999.11501843.

Habib, M. K., Nagata, F., & Watanabe, K. (2021). Mechatronics: Experiential learning and the stimulation of thinking skills. Education Sciences, 11(2), 46. https://doi.org/10.3390/educsci11020046

Hair, J. F., Ortinau, D. J., & Harrison, D. E. (2010). Essentials of marketing research (Vol. 2). New York, NY: McGraw-Hill/Irwin.

Harteis, C., & Billett, S. (2008). The workplace as learning environment. International Journal of Educational Research, 47(4), 209-212.

Heumann, C., Schomaker, M., Shalabh (2022). Hypothesis Testing. In: Introduction to Statistics and Data Analysis. Springer, Cham. https://doi.org/10.1007/978-3-031-11833-3_10.

Hill, R. (1998). What sample size is “enough” in internet survey research. Interpersonal Computing and Technology: An electronic journal for the 21st century, 6(3-4), 1-12.

Hooper, D., Coughlan, J., & Mullen, M. (2008, September). Evaluating model fit: a synthesis of the structural equation modelling literature. In 7th European Conference on research methodology for business and management studies (Vol. 2008, pp. 195-200).

Htang, L. K. (2021). A look at university student service quality and satisfaction. Quality Assurance in Education, 29(2/3), 101-115. https://doi.org/10.1108/QAE-09-2020-0108.

Iacobucci, D. (2010). Structural equations modeling: Fit indices, sample size, and advanced topics. Journal of consumer psychology, 20(1), 90-98. https://doi.org/10.1016/j.jcps.2009.09.003.

Jackson, D. L. (2001). Sample size and number of parameter estimates in maximum likelihood confirmatory factor analysis: A Monte Carlo investigation. Structural Equation Modeling, 8(2), 205-223. https://doi.org/10.1207/S15328007SEM0802_3.

John Edmonstone (2019) Is action learning culture bound? An exploration, Action Learning: Research and Practice, DOI: 10.1080/14767333.2019.1627777.

Kahu, E. R., & Nelson, K. (2018). Student engagement in the educational interface: Understanding the mechanisms of student success. https://doi.org/10.1080/07294360.2017.1344197.

Kirkpatrick, D. L., & Kirkpatrick, J. D. (2012). Evaluating training programs: the four levels. San Francisco: Berrett-Koehler.

Kirkpatrick, J., & Kirkpatrick, W. K. (2022). Training on trial: How workplace learning must reinvent itself to remain relevant. Amacom.

Kline, R. B. (2023). Principles and practice of structural equation modeling. Guilford publications.

Kuh, G. D., Cruce, T. M., Shoup, R., Kinzie, J., & Gonyea, R. M. (2008). Unmasking the effects of student engagement on first-year college grades and persistence. The journal of higher education, 79(5), 540-563. https://doi.org/10.1080/00221546.2008.11772116.

Lam, S. Y., Lee, V. H., Ooi, K. B., & Lin, B. (2011). The relationship between TQM, learning orientation and market performance in service organisations: An empirical analysis. Total Quality Management & Business Excellence, 22(12), 1277-1297. https://doi.org/10.1080/14783363.2011.631337

Leckey, Janet & Neill, Neville. (2001). Quantifying Quality: The importance of student feedback. Quality in Higher Education. 7. 19-32. https://doi.org/10.1080/13538320120045058.

Maclean, Rupert & Fien, John. (2017). Introduction and overview: TVET in the Middle East – issues, concerns and prospects. International Journal of Training Research. 15. 197-203. https://doi.org/10.1080/14480220.2017.1450211.

Mai, L. W. (2005). A comparative study between UK and US: The student satisfaction in higher education and its influential factors. Journal of marketing management, 21(7-8), 859-878. https://doi.org/10.1362/026725705774538471.

Martirosyan, N. (2015). An examination of factors contributing to student satisfaction in Armenian higher education. International Journal of Educational Management, 29(2), 177-191. https://doi.org/10.1108/IJEM-09-2013-0143

Mavondo, F. T., Tsarenko, Y., & Gabbott, M. (2004). International and local student satisfaction: Resources and capabilities perspective. Journal of marketing for higher education, 14(1), 41-60. https://doi.org/10.1300/J050v14n01_03.

Mehra, S., & Ranganathan, S. (2008). Implementing total quality management with a focus on enhancing customer satisfaction. International Journal of Quality & Reliability Management, 25(9), 913-927. DOI 10.1108/02656710810908070.

Ming Cheng and John Taylor and James Williams and Kang Tong (2016). Student satisfaction and perceptions of quality: testing the linkages for PhD students, Higher Education Research & Development, 35:6, pg 1153-1166, Routledge. Doi:10.1080/07294360.2016.1160873.

Mohammed, B. (2020, June 19). Challenges TVET Graduates Face During School to Work Transition in Selected Technical Universities in Ghana | Mohammed | Journal of Arts and Humanities. Journal of Arts and Humanity. https://www.theartsjournal.org/index.php/site/article/view/1928. DOI: http://dx.doi.org/10.18533/journal.v9i6.1928

Mukhtar, M. I., & Ahmad, J. (2015). Assessment for learning: practice in TVET. Procedia-Social and Behavioral Sciences, 204, 119-126. https://doi.org/10.1016/j.sbspro.2015.08.124.

Nissim, Y., Weissblueth, E., Scott-Webber, L., & Amar, S. (2016). The effect of a stimulating learning environment on pre-service teachers' motivation and 21st century skills. Journal of Education and Learning, 5(3), 29-39. doi 10.5539/jel.v5n3p29.

Nunnally, J. C. and Bernstein, I. H. (1994). Psychometric Theory, 3rd ed., McGraw-Hill, New York, NY.

Olaguer, M. B., & Bertillo, J. B. (2023). Total Quality Management of Public Elementary School Principals in Relation to School Performance. Available at SSRN 4320498.

Oman Observer, (2019). Vision 2040 to be true reflection of peoples in sights and aspiration. Oman observer, January, 27 ,2019. http://www.omanobserver.om/vision-2040-to-be-true-reflection-of-peoples-insights-and-aspirations/ access on: 19-03-2019.

Oman Observer. (2021). On the Job Training for Nationals. Oman Observer, January, 31, 2021. https://www.omanobserver.om/article/4267/Main/on-the-job-training-for-nationals. (Access on 30 Mar 2022).

Omar, M. K. (2021). The Development of Engineering TVET Instructor Standard Teaching Competency Framework for Vocational College. Development, 15(10).

Pascarella, E. T., & Terenzini, P. T. (2005). How College Affects Students: A Third Decade of Research. Volume 2. Jossey-Bass, An Imprint of Wiley. 10475 Crosspoint Blvd, Indianapolis, IN 46256.

Petruzzellis, L., d'Uggento, A. M., & Romanazzi, S. (2006). Student satisfaction and quality of service in Italian universities. Managing service quality: An international journal. https://doi.org/10.1108/09604520610675694.

Pirzada, G. (2022). TVET trainers’ understanding of engaging instruction: Supportive Learning Environment for Work Integrated Learning. UMT Education Review, 5(1), 1-27, https://doi.org/10.32350/uer.51.01.

Richardson, J. T. (2005). Instruments for obtaining student feedback: A review of the literature. Assessment & evaluation in higher education, 30(4), 387-415. https://doi.org/10.1080/02602930500099193.

Robertson, I. (1998, February). Workplace based training in small business enterprises; an employer survey. In National Conference of the Australian Vocational Education and Training Research Association, Sydney (pp. 16-17).

Sakthivel, P. B., Rajendran, G. and Raju, R. (2005). "TQM implementation and students' satisfaction of academic performance", The TQM Magazine, Vol. 17 No. 6, pp. 573-589. https://doi.org/10.1108/09544780510627660.

Sami Kärnä Päivi Julin (2015). A framework for measuring student and staff satisfaction with university campus facilities, Quality Assurance in Education, Vol. 23 Iss 1 pp. 47 – 66 DOI: http://dx.doi.org/10.1108/QAE-10-2013-0041.

Schnitzler, T. J., & Heise, C. L. (2021). Educational challenges in Jordan and Oman. International Journal of Teaching and Case Studies, 12(1), 63-74. https://doi.org/10.1504/IJTCS.2021.114998.

Sfakianaki, E., Kakouris, A., & Siontorou, C. (2021). Critical success factors for total quality management in primary and secondary education. International Journal of Services and Operations Management, 40(4), 564-595. https://doi.org/10.1504/IJSOM.2021.120061.

Shrestha, R. B. (2021). Initiations of Employer Engagement in Training Delivery of TVET Programmes. Journal of Training and Development, 6(01), 12-20. https://doi.org/10.3126/jtd.v6i01.41769.

Siddique, S., Ahsan, A., Azizi, N., & Haass, O. (2022). Students’ Workplace Readiness: Assessment and Skill-Building for Graduate Employability. Sustainability, 14(3), 1749. https://doi.org/10.3390/su14031749.

Singh, S. (2021). Total Quality Management in Higher Education: A Soft Factor Approach Based on Faculty Satisfaction (Doctoral dissertation), North Dakota State University.

Thompson, C. G., Kim, R. S., Aloe, A. M., & Becker, B. J. (2017). Extracting the variance inflation factor and other multicollinearity diagnostics from typical regression results. Basic and Applied Social Psychology, 39(2), 81-90.

https://doi.org/10.1080/01973533.2016.1277529

UNESCO (1972). Sultanate of Oman Present Situation, Oman, pp. 1-21, available at: https://unesdoc.unesco.org/ark:/48223/pf0000001981, Retrieved 30 November 2019.

UNESCO (2012). Building Skills for Work and Life. Third International Congress on Transforming TVET, Shanghai, China, 14-16 May 2012.

UNESCO (2017). Recent education reforms in Oman with particular reference to the status of women and girls, INNODATA, United Nations Educational, Scientific, and Cultural Organization Report, Retrieved on 14th October 2017 from: http://www.ibe.unesco.org/fileadmin/user_upload/archive/Publications/innodata/inno15.pdf.

UNESCO, ILO (2002). Revised Recommendation concerning Technical and Vocational Education (2001). Paris: UNESCO; Geneva, Switzerland: ILO. http://unesdoc.unesco.org.

United Nations (2020). Reforming technical and vocational education and training: A gateway for building a skilled youth workforce in the Arab region. Economic and Social Commission for Western Asia (ESCWA). https://www.unescwa.org/publications/reforming-technical-vocational-education-training (accessed 14 on October 2017).

Williams, J., & Cappuccini‐Ansfield, G. (2007). Fitness for purpose? National and institutional approaches to publicising the student voice. Quality in Higher Education, 13(2), 159-172. https://doi.org/10.1080/13538320701629186.

Yusuf, F. A. (2023). Total quality management (TQM) and quality of higher education: A meta-analysis study. International Journal of Instruction, 16(2), 161-178. https://doi.org/10.29333/iji.2023.16210a




DOI: http://dx.doi.org/10.46827/ejes.v10i10.4980

Refbacks

  • There are currently no refbacks.


Copyright (c) 2023 Ali Al Barwani, S. M. Ferdous Azam

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

Copyright © 2015-2023. European Journal of Education Studies (ISSN 2501 - 1111) is a registered trademark of Open Access Publishing Group. All rights reserved.


This journal is a serial publication uniquely identified by an International Standard Serial Number (ISSN) serial number certificate issued by Romanian National Library (Biblioteca Nationala a Romaniei). All the research works are uniquely identified by a CrossRef DOI digital object identifier supplied by indexing and repository platforms. All authors who send their manuscripts to this journal and whose articles are published on this journal retain full copyright of their articles. All the research works published on this journal are meeting the Open Access Publishing requirements and can be freely accessed, shared, modified, distributed and used in educational, commercial and non-commercial purposes under a Creative Commons Attribution 4.0 International License (CC BY 4.0).