A STUDY ON THE DEEP ACTING DIMENSION OF EMOTIONAL LABOR AND THE MEDIATING EFFECT OF FAMILY SUPPORT SUPERVISOR BEHAVIOR ON WORK FAMILY CONFLICT AND TURNOVER INTENTION OF VOCATIONAL COLLEGE TEACHERS UNDER THE FAMILY SCHOOL CO-EDUCATION POLICY

Yang Yang Zhou, Man Jiang

Abstract


This study examines teachers in higher vocational colleges in China as the research subjects. It investigates the mediating role of emotional labor's deep acting dimension and family-supported supervisor behavior in the process of work-family conflict's influence on turnover intention. The study employed a quantitative research methodology with 431 formal samples. Data analysis results show that work-family conflict has a significant positive impact on teachers' turnover intention. The deep acting dimension of emotional labor has a significant negative impact on turnover intention, and deep acting plays an intermediary role between work-family conflict and turnover intention. Family-supported supervisor behavior has a significant negative impact on turnover intention and plays a mediating role between work-family conflict and turnover intention. The research results are expected to provide a useful reference for administrators of higher vocational colleges, helping them to formulate corresponding measures, effectively alleviate teachers' work-family conflict, and reduce turnover rates, thus ensuring stable development and education quality in higher vocational colleges.

 

Article visualizations:

Hit counter


Keywords


teachers in higher vocational colleges, turnover intention, work-family conflict, emotional labor, family-supported supervisor behavior

Full Text:

PDF

References


Ai, J., & Yang, T. (2016). The Influence of Professional Identity and Flexibility of Preschool Teachers on Turnover Intention. Journal of Teacher Education, 2016, 3(1): 9. https://xueshu.baidu.com/usercenter/paper/show?paperid=f26217c593a62fa6651a02c1de0bcefe&site=xueshu_se

Agarwal, U. A., Gupta, M, & Cooke, F. L. (2022). Knowledge hide and seek Role of ethical leadership, self-enhancement and job-involvement. Journal of Business Research, (141) 770-781. https://doi.org/10.1016/jjbusres.2021.

Ahmad, R., Nawaz, M. R., Ishaq, M. I., Khan, M. M., & Ashraf, H. A. (2023). Social exchange theory: Systematic review and future directions. Frontiers in Psychology, 13, 1015921. https://doi.org/10.3389/fpsyg.2022.1015921

Amstad, F. T., Meier, L. L., Fasel, U. (2021). A meta-analysis of work-family conflict and various outcomes with a special emphasis on cross-domain Versus matching-domain relations. Journal of Occupational Health Psychology, 16(2), 151-69. https://psycnet.apa.org/doiLanding?doi=10.1037%2Fa0022170

Balogun, A. G., & Afolabi, O. A. (2018). Examining the moderating roles of job demands and resources on the relation between work engagement and work-family conflict. South African Journal of Psychology 49(4). 479-490. https://journals.sagepub.com/doi/abs/10.1177/0081246318818382

Boyar，S. L., Maertz, C. P. (2003). Work-family conflict: A model of linkages between work and family domain variables and turnover intentions. Journal of Managerial Issues, 15(2), 175-190. https://www.jstor.org/stable/40604424

Carlson, D. S., Kacmar, K. M., & Williams, L. J. (2000). Construction and Initial Validation of a Multidimensional Measure of Work-Family Conflict. Journal of Vocational Behavior, 56(2). 249-276. https://doi.org/10.1006/jvbe.1999.1713

Carvalho, V. S., Santos, A., Ribeiro, M. T., & Chambel, M. J. (2021). Please, do not interrupt me: Work-family balance and segmentation behavior as mediators of boundary violations and teleworkers’ burnout and flourishing. Sustainability, 13(13), 7339. https://doi.org/10.3390/su13137339

Chi, Y. B., Dae, S. H., Sei, J. C. (2017). Association between Emotional Labor motional Dissonance Burnout and Turnover Intention in Clinical Nurses: Multiple-Group Path Analysis across Job Satisfaction [J]. Journal of Korean Academy Nursing, 47(6), 770-780. https://doi.org/10.4040/jkan.2017.47.6.770

Cropanzano, R., Anthony, E. L., Daniels, S. R., & Hall, A. V. (2017). Social Exchange Theory: A Critical Review with Theoretical Remedies. Academy of Management Annals, 11(1), 479–516. https://doi.org/10.5465/annals.2015.0099

Dawn, S. C., Michele, K., Larry, J. W. (2000). Construction and Initial Validation of a Multidimensional Measure of Work–Family Conflict. Journal of Vocational Behavior 56, 249–276. https://doi.org/10.1006/jvbe.1999.1713

Ding, X., Yang, Y., Su, D. (2018). Can Job Control Ameliorate Work-family Conflict and Enhance Job Satisfaction among Chinese Registered Nurses? A Mediation Model [J]. Int JOccup Environ Med, 9(2), 97-105. https://pubmed.ncbi.nlm.nih.gov/29667647/

Dios Martínez Agudo, J. (2014). English as a foreign language teacher education: Current perspectives and challenges. BRILL. https://doi.org/10.1163/9789401210485

Dormann, C. F. Elith, J. Bacher, S., Buchmann, C., Carl, G., Caré, G., Marqu, J. R.G., Gruber, B.Lafourcade, B., & Leit, P, I. (2013). Collinearity: A review of methods to deal with it and a simulation study evaluating their acting. Ecography, 36(1), 27-46. htps://doi.org/10.1111/j1600-0587.2012.07348.x

Farh, J, L. Tsui, A, S., Xin, K. & Cheng, B. S. (1998). The influence of relational demography and guanxi: The Chinese case. Organization Science, 9(4), 471-488. https://doi.org/10.1287/orsc.9.4.471https://doi.org/10.1287/orsc.9.4.471

Fornell & Larcker. (1981). Evaluating Structural Equation Models with Un observable Variables and Measurement Error. Journal of Marketing Research, 18 (February), 39-50. https://journals.sagepub.com/doi/10.1177/002224378101800104

Grandey, A. A., & Melloy, R. C. (2017). The state of the heart: Emotional labor motion regulation reviewed and revised. Journal of Occupational Health Psychology, 22(3), 407- 422. https://doi.org/10.1037/ocp0000067

Grandey, A. A. (2024). When 《The Show Must Go on》: Surface acting and Deep acting as Determinants of Emotional Exhaustion and Peer-Rated Service Delivery. Journal of Management Society, 46(1). 86-96. https://doi.org/10.2307/30040678

Griffeth, R. W., Hom, P. W. & Gaertner, S. (2020). A meta-analysis of antecedents and correlates of employee turnover: Update, moderator tests, and research implication for the next millennium, Journal of Management, 26(3), 463-88. https://doi.org/10.1016/S0149-2063(00)00043-X

Hair, J. F. (2009). Multivariate data analysis (7th ed.). Kennesaw State University.

Hammer, L. B., Kossek, E. E., Anger, W. K., Bodner, T. & Zimmerman, K. L. (201l), Clarifying work family intervention processes: The roles of work-family conflict and family-supportive supervisor behaviors. Journal of applied psychology. 96(1),134.https://psycnet.apa.org/doiLanding?doi=10.1037%2Fa0020927

Hayes, A. F. (2012). Process: A versatile computational tool for observed variable mediation, moderation, and conditional process modeling. Guilford Press.

Huang, S., Yin, H., & Tang, L. (2019). Emotional Labor in Knowledge-Based Service Relationships: The Roles of Self-Monitoring and Disacting Rule Perceptions. Frontiers in Psychology, 10, 78-91. https://doi.org/10.3389/fpsyg.2019.00801

Huang, C., & Zhu, C.P. (2020). A study on the impact of job satisfaction and organizational commitment on the turnover intention of applied university teachers. Journal of Mount Huangshan University, 22(4), 104-107. https://kns.cnki.net/kcms/detail/detail.aspx?dbcode=CJFD&dbname=CJFDLAST2020 &filename=HSXB202004022&V=A7a2rmm2Esk8Y%25mmd2BDHDeMIa5yodzK%25m md2BaXxODdLnyMIYh%25mmd2BmwMA6dgCVOVS%25mmd2FI0%25mmd2B2N8C QM

Homans & George, C. (1958). Social behavior as exchange. American Journal of Sociology, 63(6), 597-606. https://www.journals.uchicago.edu/doi/abs/10.1086/222355

Jiang, S. J. (2010). A Study on the Current Status and Relationship of Job Satisfaction, Organizational Commitment, and Turnover Intention of Blue Collar Employees in Manufacturing Industry: A Case Study of YYX Factory [D] Jiangsu: Yangzhou University, 2010 DOI:10.7666/d.Y1701519.

Kelly, E. L., Kossek, E. E., Hammer, L. B. (2008). Getting There from Here: Research on the Effects of Work-Family Initiatives on Work-Family Conflict and Business Outcomes. Acad Manag Ann, 2(1), 305-349. https://pubmed.ncbi.nlm.nih.gov/20589229/

Kossek, E. E., Perrigino, M. B., Russo, M., & Morandin, G. (2023). Missed Connections Between the Leadership and Work–Life Fields: Work–Life Supportive Leadership for a Dual Agenda. Academy of Management Annals, 17(1), 181–217. https://doi.org/10.5465/annals.2021.0085

Kuzior, A., Kettler, K., & Rąb, Ł. (2022). Great Resignation—Ethical, Cultural, Relational, and Personal Dimensions of Generation Y and Z Employees’ Engagement. Sustainability, 14(11), 6764. https://doi.org/10.3390/su14116764

Jeung, D. Y., Kim, C., & Chang, S. J. (2018). Emotional Labor and Burnout: A Review of the Literature. Yonsei Medical Journal, 59(2), 187. https://doi.org/10.3349/ymj.2018.59.2.187

Wei, S. Q., Guan, J, F., Wang, S. M., & Liang, J. Q. (2021). The relationship between professional identity, emotional labor, and occupational well-being of preschool teachers. Chinese Journal of Health Psychology, 29 (9), 1367-1371. https://xueshu.baidu.com/usercenter/paper/show?paperid=1n3w06c0ax7g0gv08a4b02t04x526456

Juniarly, A., Purnamasari, A., Anggraini, D. & Andini, H. (2018). Emotional intelligence subjective well-being, and work-family conflict among university lecturers. Animal Indonesian Psychological Journal, 33(4),79-93. https://doi.org10.24123/AIPJ.V3314.1798

Larry， R., Shi, X., Martinezand， Qin， L. V. (2017). Communication is Key: The Interaction of Emotional Labor Strategies on Hotel Supervisors' Turnover Intentions in China. Tourism Analysis, 22(5) 125-137. https://doi.org/10.3727/108354217X1488819256216

Lee, Y. H. & Chelladurai, P. (2018). Emotional intelligence, emotional labor, Coach burnout, job satisfaction, and turnover intention in sport leadership. European Sport Management Quarterly, 18(4), 39. https://doi.org/10.1080/16184742.2017.1406971

Li, D. Li, X. Wang, I. Wang, G, & Newton, C. (2019). Work-family Conflict influences the relationship between family embedded ness and turnover Intention Social Behavior and Personality. An International Journal, 47(4), 1-13. https://doi.org/10.2224/sbp.7640

Logsdon, A., Mars, A., Tompkins, H. (2017). Claiming expertise from betwixt and between: Digital humanities librarians, emotional labor, and genre theory[J]. College Undergraduate Libraries, (2), 1-16. https://doi.org/10.1080/16184742.2017.1406971

Madigan, D. J., & Kim, L. E. (2021). Towards an understanding of teacher attrition: A meta-analysis of burnout, job satisfaction, and teachers’ intentions to quit. Teaching and Teacher Education, 105, 103425. https://doi.org/10.1016/j.tate.2021.103425

Mutenheri, E. (2017). Factors that Influence the Turnover Intentions of Employee tin the Tourism Sector in Zimbabwe. Social Science Electronic Publishing. 5(12). 158-165. www.researchgate.net/publication/313397890_Factors_that_influence_the_turnover_intentions_of_employees_in_the_tourism_sector_in_Zimbabwe

Najam, U.; Ishaque, S., Shoukat, S. (2018). Interactive effect of CCM Between the relationship of workplace bullying, burnout and turnover intentions. Cogent Business and Management, 5(2) 1-13. https://doi.org/10.1080/23311975.2017.1422233

Obrenovic, B., Jianguo, D., Khudaykulov, A., & Khan, M. A. S. (2020). Workfamily conflict impact on psychological safety and psychological well-being:A job acting model. Frontiers in Psychology, 11, 475. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7137557/

Qu, L. J. (2021). The relationship between emotional labor, job satisfaction, and occupational burnout among university teachers: a meta-analysis based on empirical research both domestically and internationally since the 21st century. Ch ongqing Education Research, 9(6), 67-77. https://doi.org/10.1016/j.edurev.2019.100283

Schaufeli, B. W. (2012). Work Engagement. What Do We Know and Where Do We Go?. Romanian Journal Applied Psychology. 14(1). 3-10. https://doi.org/10.2486/indhealth.MS1355

Silvia, S., Greta, M., & Dina, G. (2021). Work-family conflict, burnout and work engagement among teachers: The moderating effect of job and personal resources. Avances en Psicologia Latino Americana, 29(2), 302-316. https://www.researchgate.net/publication/262517100_Workfamily_conflict_burnout_and_work_engagement_among_teachers_The_moderating_effect_of_job_and_personal_resources

Sun，R. & Wang, W. (2019). Trans for National leadership, employee turn over intention and actual voluntary turnover in public organizations. Public Management Review. 19(3), 1-18. https://doi.org/10.1080/14719037.2016.1257063

Tinsley, H. E. & Tinsley, D. J. (1987). Uses of factor analysis in counseling psychology research. Journal of Counseling Psychology, 34(4), 414-415. https://psycnet.apa.org/doi/10.1037/0022-0167.34.4.414

Tirkan Argon, &. S. (2017). Teacher views on organizational support and psychological contract violation. Journal of Education Practice, 8(2), 44-55. https://files.eric.ed.gov/fulltext/EJ1131736.pdf#:~:text=According%20to%20research%20results%2C%20teachers%20%E2%80%9Cstrongly%20agreed%E2%80%9D%20to,views%20on%20organizational%20support%20and%20psychological%20contract%20violation.

Vangapandu, R.D. (2021). Impact of Work-Family Conflict on Career Development of Knowledge. Workers in Indian IT Sector: exam tining Code rating Effect of Age. International Journal of Human Capital and Information Technology Professionals, 12(3),17-18. https://www.igi-global. /279079

Wang, C. Y., Chen, J. D., Wang, C. H. (2017). Effects of Job Burnout and Emotional Labor on Objective Structured Clinical Examination acting Among interns and Residents in Taiwan. Evaluation & the Health Professions, 10(24), 1-26. https://www.researchgate.net/publication/320003198_Effects_of_Job_Burnout_and_Emotional_Labor_on_Objective_Structured_Clinical_Examination_acting _Among_Interns_and_Residents_in_Taiwan

Wang, X. L. (2021). A Study on the Relationship Between Work-Family Conflict and Job Satisfaction Among University Teachers. Shanxi Higher Education Association, 33 (11), 6-11. https://oversea.cnki.net/KCMS/detail/detail.aspx?dbcode=CJFD&dbname=CJFDLAST2021&filename=SXGD202111012&uniplatform=OVERSEA&v=aoAQ3nLFa1_af31Cspj0rWK1Te8Dz2jD_bftamx6OV2mmwNfgIVLETU7MSjODMCL

Wen，Z., Hong, D. M., Shu J.Y. (2018). The Influence of Professional Identity, Job Satisfaction, and Work Engagement on Turnover Intention Among Township Health Inspectors in China. International Journal of Environmental Research and Public Health, 15(5), 988- 1001. https://pubmed.ncbi.nlm.nih.gov/29757985/

Wu, P. J. (2003). The relationship between the influencing factors of emotional labor among front line service personnel and their outcomes: A case study of bank employees. Taipei: Institute of Psychology, National Chengchi University, 47. https://www.hanspub.org/reference/ReferencePapers?ReferenceID=32057

Wharton, A. S. (2009). The Sociology of Emotional Labor. Annual Review of Sociology, 35(1), 147–165. https://doi.org/10.1146/annurev-soc-070308-115944

Xing, Q., & Chen, Z. Q. (2009). Research on the Relationship between Organizational Atmosphere of and the Turnover Intention of Preschool Teachers. Education Measurement and Evaluation. (3). 12-17. https://wenku.baidu.com/view/22c7d76fdeccda38376baf1ffc4ffe473368fda5.html?_wkts_=1727068559289&bdQuery=%E9%82%A2%E5%BC%BA%E9%99%88%E8%87%AA%E5%BC%BA+%E7%A6%BB%E8%81%8C%E5%80%BE%E5%90%91

Xu, C. (2018). The effects of teacher support and psychological suzhi on middle school students' academic achievement. Psychological Development and Education, 34(6), 707- 714. https://pubmed.ncbi.nlm.nih.gov/36554516/

Yang, B.l., & Huang, J., (2021). The impact of work family conflict on work engagement among kindergarten teachers: the mediating role of emotional regulation strategies and occupational stress. Early childhood education, (33), 38-42. https://chn.oversea.cnki.net/KCMS/detail/detail.aspx?dbcode=CJFD&dbname=CJFDLASN2022&filename=YEJY202133007&uniplatform=OVERSEA&V=E7NcHRO0xI2Nj5h kP2t3YPzQ7wex7mizssNh7_CgmMq2Q1SbP8u71hHfKXiOwC

Yang, H. Q. (2020). Does the emotional labor of young university teachers lead to overwork? Testing of intermediary and moderating variables. Journal of China Institute of Labor Relations, 34 (3), 42-50. https://kns.cnki.net/kcms/detail/detail.aspx?dbcode=CJFD&dbname=CJFDLAST2020&filename=GHLJ202003005&uniplatform=NZKPT&v=heRlfvalcelP4iWID7Ls3mHjBep8 PXPKYmOnOJVxNDGNCLtccGcxF6Ts5PUkmEo2

Yao, J. (2020). Principal-teacher management communication and teachers job acting: the mediating role of psychological empowerment and affective commitment. The Asia-Pacific Education Reseaacting:9(4), 365-375. DOI: 10.1007/s40299019-00490-0

Yi, B. (2021). The impact of psychological contracts among university teachers on public service motivation: the moderating effect of emotional labor. Contemporary Education Forum, 301, 67-74. https://doi.org/10.1177/2158244019840122

Yin, H., Huang, S., & Chen, G. (2019). The relationships between teachers’ emotional labor and their burnout and satisfaction: A meta-analytic review. Educational Research Review, 28, 1– 18. https://doi.org/10.1016/j.edurev.2019.100283

Yuh, J. C., Woo, C. J., Hyunjoo, K. (2017). Association of Emotional Labor and Occupational Stressors with Depressive Symptoms among Women Sales Worker St a Clothing Shopping Mall in the Republic of Korea: A Cross-Sectional Study[J]. International Journal of Environmental Research and Public Health, 4(12), 1440-1449. https://pubmed.ncbi.nlm.nih.gov/29168777/

Zikan, K. (2017). Peculiarities of psychological competence formation of university teachers in inclusive educational environment Eurasia Journal of Mathematics e, Technology Education, 13(8),4701-4713,DO1: 10.12973/eurasia.2017.00947a

Zhang, M. Y. (2022). Research on the Current Situation and Countermeasures of Labor Education in Vocational Colleges in the New Era [J]. Journal of Heilongjiang Ecological Engineering Vocational College, 2022, (3), 92-93. https://www.researchgate.net/publication/366855578_Research_on_the_Current_Situation_and_Countermeasures_of_Labor_Education_in_Higher_Vocational_Colleges_in_the_New_Era

Zhang, Y., Rasheed, M. & Luqman, A. (2020). Work-family conflict and turn over intentions among Chinese nurses: The combined role of job and life satisfaction and perceived supervisor support. Personnel Review, 49(5), 1140-1156. https://www.researchgate.net/publication/337885787_Workfamily_conflict_and_turnover_intentions_among_Chinese_nurses_The_combined_role_of_job_and_life_satisfaction_and_perceived_supervisor_support

Zhang, Y., & Zhang, L. J. (2023). “Good for me to Leave it for Good”: A Longitudinal Study on How Emotion Labor in Teaching Contributes to a Beginning EFL Teacher’s Resignation. TESOL Quarterly, tesq. 3289




DOI: http://dx.doi.org/10.46827/ejes.v12i3.5881

Refbacks

  • There are currently no refbacks.


Copyright (c) 2025 Yang Yang Zhou, Man Jiang

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

Copyright © 2015-2026. European Journal of Education Studies (ISSN 2501 - 1111) is a registered trademark of Open Access Publishing Group. All rights reserved.

This journal is a serial publication uniquely identified by an International Standard Serial Number (ISSN) serial number certificate issued by Romanian National Library (Biblioteca Nationala a Romaniei). All the research works are uniquely identified by a CrossRef DOI digital object identifier supplied by indexing and repository platforms. All authors who send their manuscripts to this journal and whose articles are published on this journal retain full copyright of their articles. All the research works published on this journal are meeting the Open Access Publishing requirements and can be freely accessed, shared, modified, distributed and used in educational, commercial and non-commercial purposes under a Creative Commons Attribution 4.0 International License (CC BY 4.0).