STUDENTS’ SATISFACTION LEVEL ON THE SERVICES PROGRAM OF SURIGAO DEL NORTE STATE UNIVERSITY, PHILIPPINES

Elvis P. Patulin

Abstract


Student satisfaction is the primary concern of educational institutions since the students are their primary customers. An increase in the number of enrollees ensures profit for the school. Through these gains, the school can grant improved and innovative school services and facilities to achieve maximal student learning. A descriptive-quantitative research design was utilized in this study using a survey method. There were 3680 respondents obtained from all over the University. A Google form was used to gather data. The findings demonstrated that students are satisfied with the services the university offers. Based on the average means obtained when the respondents were grouped by their sex, college, and campus of enrollment. However, when looking at the specific indicators of the delivery service program, particularly in Del Carmen, Mainit, Malimono, and Claver campuses, there is a need to investigate the guidance, health and sanitation, canteen and dining, scholarship, computer, Internet services, and laboratories as these garnered a description of less satisfaction. Providing quality service to students would make them satisfied with their academic experiences. It would likely inspire them to achieve greater efficiency and contribute to the further progress of the institution and the nation at large.

 

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services program, student satisfaction, quality service

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References


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DOI: http://dx.doi.org/10.46827/ejes.v12i3.5894

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