Houssem Eddine Ben Messaoud


The emergence of the coronavirus disease (COVID-19) in December 2019 was a wake-up call for the human resources community. In some ways, COVID-19 was a real game changer, but in other ways, it was simply another flashpoint in an ongoing HR transformation. Many have lost their jobs, and employers and their human resources departments have had to adjust to the situation. Some industries succeeded in going through the pandemic while others did not. It is no wonder why many employees have reoriented their careers to other industries, especially those who used to work in tourism and hospitality. Today, these industries are facing more challenges than ever before, and the lack of employees is making the HR job more difficult and, in many cases, impossible to find employees. This paper is about the HR challenges before and after the pandemic. It is aimed at exploring how human resources management has evolved and changed in the context of the COVID-19 pandemic. From a historical perspective, we will first provide an overview of the history of human resources management in relation to the pandemic and then discuss the contemporary issues that have emerged following the outbreak. Then we will analyze the HR situation in Canada and how the pandemic has affected it and its backdown on hospitality and tourism.


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human resources, management, COVID-19, hospitality, tourism, Canada

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