ATTITUDINAL TRAINING AND EMPLOYEE PERFORMANCE IN DEVOLVED SYSTEM OF GOVERNANCE IN KENYA: A CASE OF NYAMIRA COUNTY ASSEMBLY

Onduko Gilbert Atunga, Weldon K. Ng’eno

Abstract


Public organizations seek to improve the performance of their employees so that they can provide public service both effectively and efficiently. This study examined the use of attitudinal training to enhance employee performance at the Nyamira County Assembly. The study sought to investigate the factors necessitating the adoption of attitudinal training to enhance employee performance at the Nyamira County Assembly. The Kirkpatrick model was used to generate a framework for examining the effectiveness of the attitudinal training at the County Assembly concerning the enhancement of employees’ performance. Descriptive research design and correlation research designs informed data collection and analysis in the study. Stratified sampling was used, dividing the target population of staffers at the County Assembly into two strata based on their contractual and non-contractual status. Purposive sampling was used to determine whether 12 participants were interviewed. A total of 112 questionnaires were distributed to the rest of the staff at the County Assembly. The quantitative data was analzyed using descriptive and inferential statistics, while the qualitative data was analyzed using the thematic analysis process. Logistical and ethical considerations regarding budgeting and research timeline were taken into consideration, while ethical considerations included confidentiality, anonymity, and informed consent. The study found that the adoption of attitudinal training and employee performance was statistical significance. The findings revealed that attitudinal training content and employee performance were statistically significant. The study established that the training content that contributed to employee performance includes content on customer service, communication skills, ethics and integrity, and leadership skills. To enhance employee performance, the study recommends that organizations should ensure that the training programs inculcate attitudinal training content including customer care, communication skills, ethics and integrity, and leadership skills.

 

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attitudinal training, customer services, employee performance, productivity, teamwork

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References


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DOI: http://dx.doi.org/10.46827/ejhrms.v6i1.1370

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