Kaminju Eddah Wamaitha, Nyakwara Begi


Parents are important stakeholders in preprimary education sector and the essence of finding out how they perceive the quality of services in schools was imperative. Thus, the need to investigate how parents’ socioeconomic status influenced their satisfaction with quality of services offered in preprimary schools was crucial. The study was premised on the Expectancy-Disconfirmation Theory of Customer Satisfaction and Interactive School Polls’ Conceptual Model of Parents’ School Satisfaction. The study employed correlation research design. Parents with children aged 3 to 6 years attending pre-primary schools constituted the study population. Data was collected by use of questionnaires and analyzed using descriptive and inferential statistics. 


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parents’ satisfaction; quality of services; pre-primary schools


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